Everything was perfect from start to finish. From day one the staff was exceptional. They organised a taxi to pick us up from the airport as we arrived very late and we even had someone waiting to escort us the last meters through the old town which is inaccessible for cars. Throughout the stay the staff was incredibly helpful and friendly, exceeding expectations. They gave us recommendations, ordered local transport, booked restaurants and even served early breakfast for us when we had a bus to catch. The riad itself is very beautifully decorated, the rooms exactly match the descriptions. Breakfast on the terrace was very nice too and the dinner they serve in the riad is delicious. Location is great for visiting all the main attractions of Marrakech. Couldn't have stayed at a better riad for our vacation!

Riad Karmela was great! The staff were excellent and were always available. we were staying in the mini princess 3 room riad. Breakfast was very good each morning pick up and drop off at the airport was also very convenient Walking distance to most places as well

I think this is just becuase it is morocco but things were a bit dusty! Also we were not expecting it but our riad also had a kitchen in the ground floor which was accesssed by the staff on a regualr basis. This meant that we didnt have 100% privacy during our stay there but to be honest the staff were not really in our way.

Our stay at Riad Karmela was truly exceptional. From the moment we arrived, the service was outstanding, with Joel leading the way in making us feel welcome and cared for. His professionalism, kindness, and attention to detail made our experience unforgettable. The riad itself is stunning, with beautifully decorated rooms that perfectly capture the charm of Moroccan culture. The lounges and communal spaces offer a peaceful retreat after a day exploring the vibrant streets of Marrakech. Everything about Riad Karmela exceeded our expectations. It's an oasis of calm, blending luxury with an authentic Moroccan experience. For anyone visiting Marrakech, staying at Riad Karmela is a must. We couldn’t have asked for a better place to stay and can't wait to return ! Alemmaya Abebe

Everything: location, the Riad, our room, the staff, the Hamman and massage experience. Highly recommend Riad Karnela. The location in the Medina is excellent. Our room had a beautiful terrace with incredible views of Marrakech. The staff went the extra mile. It was my birthday and my sister contacted them by email requesting a surprise for me and the whole team were exceptional, they made my day very special. We enjoyed their Hamman and 1h massage, definitely a great experience.

Nothing

The staff, especially those involved with serving breakfast and dinner, were absolutely fantastic, with a special mention of the tall, skinny Mohammad, who was lovely. Also, the staff in the spa were wonderful. My husband and I had a wonderful hammam and massage right in the privacy of the riad, and I highly recommend it. The food was delicious and there was plenty of it.

There was some confusion over where the robes for our hammam would be found, but someone eventually got some for us. It wasn't a big problem.

The hotel is well located, right in the center of the medina, a short distance from the Jemma El Fna square. The staff was very attentive, the room was spacious and had the charm of the Riad. The inner courtyard was very pretty, with turtles and all the usual glamor of Morocco. There's a beautiful terrace too.

Breakfast was nothing special, the pancakes and bread were very hard, and there weren't many options for fruit or yogurt. The bathroom door did not close from the inside and the bedroom door was difficult to close. Wifi doesn't work in the bathroom.

We were at Riad Karmela in February 2024. The Karmela riad is very beautiful, comfortable and very well located, just a few minutes from the city's main attractions. The management team and staff are very attentive and helpful. We always had dinner at the riad, after a day of exploring the city, because the food at dinner, typically Moroccan, is very good. The breakfast, a mix of international and Moroccan, is also very good. We really enjoyed it and will be back with the kids.

We liked everything

Beautiful riad with friendly staff and good food. Our room was huge with an enormous, comfortable four poster bed, double sinks, walk in shower and great storage to unpack. Location was fantastic, being in the medina but at the edge so that it really is quiet when inside the riad. Dinner and breakfast are very good. Roof terrace with sunbeds for sunbathing. Everything was spotlessly clean.

Riad is beautiful and well kept and has a very relaxing atmosphere. The location was excellent. When we first arrived, the staff were very welcoming and explained everything to us. Staff were very friendly, caring and helpful, always on hand and attentive to what you need, especially when my daughter was ill, supported with giving medication and cooking food off the menu.

Some guests were smoking in the courtyards which was off putting, would have been helpful to have a designated smoking area.

The Riad is beautiful and the rooftop restaurant was amazing. The food is delicious and the wine was very good. The Riad has so many lovely sitting areas throughout. It was so much fun to just explore the place. I also wanted to praise the wonderful staff at Riad Karmela. They helped us arrange taxis, tours, etc. And a shoutout to Amin who was always checking in on the guests and making sure we were enjoying our visit.