Lovely place: beautifully decorated lobby and entrance, updated room. Literally across from the gorgeous Grote Kerk! Lots of restaurants in the plaza around the church; easy walking distance through picturesque alleys, to nearby museums & tourist info, and down major shopping street Grote Houtstraat (which includes supermarket Albert Heijn and other useful shops as well). Super helpful, pleasant staff. Lovely breakfast at the facility; also has restaurant and bar for dinner on site. They kept our luggage for us our last day. About half an hour's walk from the Haarlem train station. Shower was hot and beds were comfy and altogether it was a wonderful place to stay!

Nothing! Would gladly stay here again anytime!

Great location! About a 10 minute walk from the train station and just behind the St. Bavo Church. Lots of restaurants and shops around. Also, I accidentally left my passport AND my car keys in the room's safe and it was so easy and efficient to have them send them back to my home, which was a huge relief. The room was spacious and clean, the restaurant was great when I got back to the hotel hungry after walking around all day and other restaurants were already closed for lunch. I'd definitely go back.

Some other reviews mentioned the noise. I was on the inner-courtyard side, so it wasn't too much of a problem. Some noise in the hallway from other guests, but obviously not the fault of the hotel. I guess it could have been a bit noisy, but obviously not enough to have made a negative impact on me. There are a lot of restaurants and bars in the vicinity which one of the advantages of the location, but obviously could contribute to reviews about the noise.

Great location in the heart of Haarlem, surrounded by very nice restaurants and coffee shops. Room was comfortable and clean. I had a nice coffee machine in the room. There was a gentleman at the desk when I arrived at 7am, and he was very helpful. His name was Ozcan. He was courteous and understanding of the fact that I had just landed in Amsterdam and agreed to give me an early check in but at an additional price.

The lady at the check in desk was a bit abrupt but her attitude stems from the fact that she thinks she did me a favor by allowing me to check in at 11am instead of 3pm for which I paid an extra Euro 20...

Excellent location in the beautiful heart of Haarlem. The entrance, lobby and reception was beautiful and the bar was also very nice. Our room was large , we had a family room. We enjoyed our stay and would definitely visit again.

The courtyard area , we passed through on or way to our room ,was scruffy and needed tidying. Our room itself was a perfect size for our needs. 3 adults. It needed refurbishment however. The carpet was wall paper and the furnishings looked dated. There were a couple of damp stains on the ceiling too. The bathroom was nice and clean but the shower drained slowly and led to it overflowing the lip bordering the shower compartment. 2 flights of Steep stairs didn't inconvenience us but I could see this being an issue for others perhaps.

Very pleasant stay! Certainly recommend. Brilliant location. It was explained that we could leave our bikes in their closed courtyard which is only accessible to hotel guests. They explained how to get to it. We went up lots of stairs and had a fabulous view overlooking Lange Veerstraat. I love people watching so this was great! Overall brilliant.

A tiny moan. We arrived at the hotel after cycling for 20 odd miles and were quite tired. My friend walked in to reception with his bike and someone shouted not to bring it in. It must be a cultural thing in the Netherlands as we experienced it somewhere else too. We did not know though and we were not keen on leaving our bikes unattended outside whilst we checked in. They are expensive road bikes.

Location is perfect, right on the old town square and directly across from the central square church. A morning market is set up most days a one minute walk from the hotel entrance. Cafes, bars, restaurants, shops, photo spots are all right there!

The building seemed to be two or more historic buildings that had been connected, so the floors were not even and we often took a half set of stairs in the middle of a halway. The hotel gym is well equipped but mixed with storage, so I worked out with boxes and extra chairs around me, which was less professional then other hotels.

The staff were welcoming and friendly. The room was large…comfortable bed, small seating area, desk and safe and right in the centre of the old town next to the huge church. Lots of bars and cafes nearby. I chose Haarlem as I did not want to stay in Amsterdam. Great choice, as Haarlem is a lovely town and not as crowded as the capital and easily accessible by train. We loved it

The bathroom was dated and needed upgrading. The shower itself was good but only had a shower curtain instead of a full cabinet and so the whole floor flooded when you showered. Annoying!

The bed was comfortable, and the location was superb. The staff were wonderful and allowed us to store our luggage for several hours before check-in. The personal care products provided in the bathroom were all natural and of a high quality. The capacity to make tea and coffee in our room was appreciated.

The pillows were flat and lumpy - very uncomfortable. The rooms are quite small, the air conditioning didn't work for the duration of our stay and it was very difficult for my husband to walk past the wall-mounted TV from the window side of the bed to get to the bathroom or to leave the room as there is extremely little space between the end of the bed and the TV. No milk for the tea/coffee provided.

Really great and convenient location in Haarlem only 10 min walk from the main train and bus station. The area is filled with bars and restaurants and cute little alleyways with tucked away cafes. The hotel staff was really friendly and welcoming and we had a great experience staying over the weekend. We had a really big room/suite with a quirky mezzanine and roof terrace. Everything was clean and fresh and overall it was a great experience staying here in Haarlem!

The Ambassador is close to all the attractions and sights in Haarlem. The breakfast brunch is the best of all the brunches we had on our 1-month trip through Europe. The room was clean and spacious. The staff were very friendly and accommodating.

Be careful on the stairs if you choose to take them - some treads are a little uneven in height. The shower sprays water into the rest of the bathroom. It's easy enough to mop it up with the floor towel after but it does stay quite wet then.