Room was amazing - upgraded on arrival thanks! Huge bed and TV with good array of channels. The communal areas were brilliant - different, very comfy and welcoming. I love that breakfast is served until 12 - adds to the flexibility of a holiday stay. Love the location.... near metro, tram and water taxi. And plenty of restaurants and shops nearby. I would look at staying at other hotels in the chain due to this.

Some nights a little noisy due to being above the Food Hallen. I had ear plugs with me so not a big drama. I was surprised there wasn't hand soap in the otherwise well stocked sink caddy. I did ask housekeeping ladies for some soap but they said they didn't have any.

Although the song in the movie #Encanto said " We don't talk about Bruno", I have to talk about it: everything was perfect. Very comfortable beds, spotless, and the location was wonderful, just a few minutes walking to the metro and tram station. The staff were very helpful by providing us connected rooms which gave us much freedom with our kids. And the atmosphere at the foodhall was wonderful. There is also a supermarket just across the street where you can find anything you want. If I'm ever to go back to Rotterdam, I'll definitely stay in Bruno.

Nothing

Great location, in a very central and nice area with great night life around and lots of things to see. Our room had a street view and it was quiet and cosy. Beds are comfortable, the toilet and bath are clean and nicely designed. The whole building is well designed. Each room is carefully and tastefully designed, as well as the public areas. Central space is an indoor atrium flooded with light and with lots of comfortable chairs and sofas around the bar. Haven't used their gym and spa but they also seemed nice and clean. The staff is very polite and helpful, less formal than usual hotel staff which makes the conversation and the stay more pleasant.

Some soaps and toothpaste, maybe even sleepers would be nice to have included. There is a convenient shop downstairs so you can also buy those, but still a bit annoying.

We had an amazing stay at Room Mate Bruno. The hotel's aesthetic is amazing, the lounge was very unique and quite colorful, very nice for taking memorable photos and really adds to the experience. The staff were really friendly and gave us tips on what we could explore around the city. One of the services they offer in their rooms (and definitely one of my favorites since I like watching tv after a long day of walking around the city) was the Chromecast they had on their TVs which a lot of older hotels don't really have. It streaming movies and series from my phone so much simpler. Location-wise, it's also very nice. There was a Food Hall just next to the hotel so you have more selection. The tram station was also very close, just 2-3 min walk from the hotel. There's also a tiny convenience store just behind the hotel. Our room was at the first floor and our window/tiny balcony was facing the street but it wasn't noisy at all since the streets there were not that busy, there were barely any cars passing through.

The only criticism I probably have was the parking connected to the hotel itself. The parking area was quite small and the entrance to it was pretty tight. The cost of parking was also quite expensive (25 EUR per day) but I think parking around that area was generally expensive.

Excellent location, five minutes' walk from the Metro, and only a few stops to Rotterdam Centraal for trains to Amsterdam, Schipol etc. Really cool old building which has been extensively modernised and has a food hall attached! We had an executive double room which had loads of space and a terrace, although the weather wasn't really amenable to using it, unfortunately. HUGE bed though which we loved. Breakfast was amazing, having stayed at the Room Mate in Barcelona, our expectations were high, but the selection and quality was brilliant. Bonus points for a great TV which had working Chromecast :)

I would personally prefer a door on the bathroom, although the shower/toilet areas had doors, the sink area itself was open into the room and I know that's not to everyone's taste. We had a drink in the bar on one evening. Nice location but it was a little atmosphere-light... no-one's fault but it might benefit from being a little darker maybe?

It's very quiet, very stylish, and very nicely kept. We appreciated the offered services in the reception area. The location is very good for tourists in Rotterdam. Internet worked very well and the hairdryer was nice and powerful. We will definitely use it again.

The shower felt like it's not entirely water proof and we were missing enough space to hang our big towels. The garbage bin could need better bag inserts that don't sink in under a little weight once it fills up. Inside rooms could benefit of slightly less see-through daylight curtains, as we had to use the big curtain to make sure we're not visible to other people even with the daylight curtains being closed already.

We arrived to be surprised by a room upgrade. Coincidentally, it was our anniversary, too. Beautiful hotel, great staff, and our room had a terrace overlooking the street, with views of the harbor and cityscape. The bed was enormous and very comfortable. Bathroom - stunning design and a lovely deep bathtub which was bliss after a few hours walking around the city. Water taxis just at the end of the street which take you at speed to your destination- great fun! Breakfast was fab! Lots of choice and plenty of it. Hotel car park is underneath the hotel which was clean and felt secure.

Nothing

The Location of the hotel is perfect. You can reach everything easy and you are not far away from the city center. There is a grocery store right across the hotel, few very good restaurants and a perfect view at the bridge just across the street. The staff was very nice and helpful and breakfast was great with a lot to choose from.

I would prefer the rooms to be a bit more cleaner, but I guess it goes well with the "plant a tree" policy. Not all the towels were exchanged when asked to and the garbage cans were still full. Other than that, everything was great.

The staff members were exceptional - they were personable and helpful. They made dinner reservations for us at Gauchos which was excellent and within walking distance of the hotel. In addition, we were celebrating our 50th wedding anniversary and we had balloons, chocolate and a message on the mirror when we returned.🤗 Our room was clean, the bed comfortable and the food was tasty. The dining staff was helpful for our getting the food/tea, etc.

The five or six steps to get to the lobby. Each of us had two pieces of luggage so the steps added a degree of difficulty for us.

The hotel is well located and easy to get to by taxi, train, and tram - I used the tram to get around the city and it was frequent and reliable. The common spaces of the hotel are really lovely, but the room itself was a little bit of a letdown. Fortunately I had a room with an external window, but it was still a little dark. There is a shop inside the hotel with snacks and drinks, which is very useful late at night!

Many of the rooms have internal windows (i.e. overlooking the bar area or similar), and I would have been unhappy if I'd been allocated one of those rooms - although if you just need somewhere to pass out then that probably doesn't matter! The shower is above the bath, and the shower hose kept twisting to spray across the bathroom floor - I had to hold the shower head to have a proper shower.