This was a great hotel to base in for exploring the Bay of Islands. The hotel is really the only nice and well located accommodation in Paihia. We had a lovely large studio with a terrace and kitchenette located on the top (4th floor) with a lift that offered spectacular views out across the beach / bay. The hotel has a lovely large pool on the first floor as well as four heated plunge pools and a large lounge area that also offers spectacular views out over the water. There is also a nice restaurant on this level offering great views where we had a very nice meal one evening. The staff were friendly and the rooms were well serviced although there is a bit of wear and tear on the woodwork but that did not detract at all from our wonderful experience at this hotel. It is worth noting the beach in front of this hotel is sandy whereas, around the corner, where the main wharf and shop area is located, the beach is pebbly. It is an easy five minute walk around to the ferry wharf to catch cruises out to explore the Bay of Islands and to access shops and other cafes etc. I would urge anyone considering this hotel to stop procrastinating and just book. You will not be disappointed.

Nothing to dislike

We liked the hotel and location. Staff very pleasant. Liked having a washing machine but one on the second floor wasn’t working. Easy to walk to piers and restaurants. Liked having the kitchen and living room. Pretty view from our room. Comfortable beds.

No Kleenex, paper towels in room. No sponges for cleaning kitchen counter. There should have been more detergent for washing dishes. Shouldn’t have to buy bottle of detergent or these other items for 3 nights’ stay. I fell crossing the road to the hotel one night. No tissues or paper towels to wash and clean my wounds. Only TV station was Al Jazeera. Staff could not fix this.

Proximity and walking distance to Tiriti o Waitangi significant landmarks. Close to the ferry terminal and beach.

Slow breakfast service in restaurant held us up for our first 2 mornings. Laxidaisical attitude from the staff (we were not on holiday) to our dilemma. The restaurant ran out of granola (I think! as I only had a teaspoon sprinkle on top of my bowl of yogurt). They had definitely run out of yogurt and only had enough for 1 person to order that breakfast. ( as the previous day it had taken almost half an hour to produce poached eggs so we had wanted to select an uncooked breakfast). option. Room was clean as was the balcony and communal areas. Pool was refreshing and inviting. We had everything we needed except a quick cheap breakfast! To be fair to Paihia Resort the day 2 breakfast was removed from our final bill on check out as I was dissatisfied.

Views from the Spa Studio and the size of the room was perfect. 10/10 on space and amenities.

The let down was your restaurant. Overpriced menu on all items - Cocktails too sweet with syrup and not mixed properly. Also Pina Colada was shocking - it does not have Strawberry Syrup nor should it look like a milkshake with a fizzy pink froth and be strawberry flavoured. Having such a limited overpriced menu would be ok if the meals matched the price... but my dessert (Creme Brulee) was childlike portions and the small teacup it was cooked in barely had a quarter of dessert in it with a spoon of icecream. Need to change menu and prices to be more versatile and user friendly.

Very friendly staff, they left a little note saying happy birthday in the room which I thought was very sweet and a nice touch. The beds were really comfy and big! The spa bath is lovely and big with a powerful shower too. The room had everything you needed and a kitchen with all equipment and utensils. Location was good, right by the beach and only a 10 minute walk into town

The photos are a bit misleading in my opinion. Make it seem much bigger and grander than it actually is. The pool area is quite small and sad looking compared to how it looks in photos. I agree with a lot of the comments saying it’s in need of a refresh. The balconies directly overlook the pool and are very close, so especially if you are on the second floor, anyone at the pool can see and hear you very well. Our toilet flush didn’t work properly half the time (had to stick our hand in the back to fix it). These are all not major issues and it is a nice hotel, I just believe for the price they charge it is not worth it.

Very comfortable stay with a lovely balcony view towards the bay. Should have gone to the restaurant earlier in the stay as the meal we had there on the last night was one of the best meals I have had in a long time (I had the venison). Comfortable good sized living room/ dining room and bedroom. Shower was very good but might be difficult for people who can’t step over the side of a high-ish spa bath. Comfortable walking distance to the main shops and restaurants.

Internet connection was not great but we managed.

Great location, the view is lovely, great pools. Excellent sized room with couches and desk for working.

Looking quite tired, chipped paint in the spa pools, and rooms. The bed was stated as a King, however it was two singles together so while the size was great, the mattresses were very soft and the edges of the beds created a ridge down the middle of the bed. Essentially was used as a single. Also the access around the back seemed very open to the street and some lights were out. $300 per night in Auckland will get you 5 stars and modern.

Great room opening onto the pool. Excellent pool. Great aircon & comfortable huge bed. Large bathroom with spa bath. Onsite restaurant. Only 10 mins walk into town. All staff helpful when needed. Onsite spa although we didn’t get a chance to use.

Needs more sunbeds for the number of rooms. Understaffed restaurant. Short of utensils etc in kitchette although the bar were happy to help when asked.

It was a lovely location and a beautiful suite looking out to the beach and the water. It was great to have a swimming pool and hot pools. We liked the fact that it is a quiet boutique hotel and has rules preventing noise.

It was unfortunate that there was construction work immediately next door to the hotel, but as we were out during most of the day time we could avoid it.

The breakfast was exceptional, the massage was incredible, I got my eyebrows and eyelashes done and they both exceeded my expectations. From the minute I walked into the resort I felt like a queen. Every single staff member went above and beyond to ensure I had everything I wanted or needed. It was worth every single cent I paid and then some. I will be booking again. I will be booking my loved ones in when opportunity arises. I cannot thank everyone enough for my wonderful stay

The only complaint I have is that the restaurant and bar weren't open for lunch or dinner. I had two different breakfast and they were both Devine so I would have loved to try the other meals.