There was an incident with the room we had booked at our original motel and they kindly rang around while we were en route (with our permission) and found Le Chalet Suisse for us. We were a little disappointed as we had chosen the first motel for very specific reasons. However, the receptionist at Le Chalet Suisse was lovely and we felt very welcome. We know we were lucky to get the room at short notice at New Year. The location was great, within walking distance of the restaurants and shops in the township and we enjoyed our room with its view over the pool and Bumper Cars to the lake and promenade. Very clean, great shower pressure, and spa bath upstairs. Full kitchenette, two toilets, air conditioning, and the most fabulously comfortable bed. It was so relaxing we decided to stay a second night and they were able to fit us in.

It wasn't a dislike, more of a note for others. The chalets are two storied wi quite steep stairs and left to our own devices we wouldn't have chosen that as my husband suffers from a back injury. However, in this case, beggars could not be choosers and we managed for the short duration.

Great location, five minutes walk from the central waterfront restaurants! Hot tub, pool (too cold to sample) and pretty decent lake views from our front unit. Nice lounge area with fast WiFi, flat screen TV, heat pump, and panel heaters upstairs so we were warm all the way through our stay. Very clean and tidy unit.

Beds were surprisingly less comfortable than expected- mattresses with very distinctive hollows each side, bathroom very cramped for the size of the unit, and car parking tight and quite difficult to access for a number of guests we watched try to maneuver!

This was perfect for us. Great location, great pool and spa pool, great kitchen, great to have effectively 3 bedrooms for the 4 of us (parents and 2 kids). One of the fans in the bedroom was broken and the manager went and immediately bought a new one. I wish we'd stayed here longer and we'll definitely be back for another stay!

Heat pump for the two upstairs bedrooms would have been ideal but the fans were really good alternatives.

Fantastic location with fabulous views of Lake and easy stroll to restaurants and shops. The bed and pillows were most comfortable we've slept in since arriving in NZ couple of months ago.

Some updating is needed and paint touch up in places but was very clean and well equipped. TV in odd position to watch from couch, but too much to do in area to watch it anyway. Would happily stay there again.

what a stay. 6 lads turned up for a chilled evening of tapas and board games. the hotel was very accomodating for us and very informative of the car park spaces for our G Wagon. we stayed in a lovely room where we set up monoploy and it was perfectly sized for us 6. one of our lads accidentally left his shirt and Rolex on the bed which S.Gao found and sent it back to us by post. he was very helpful. brilliant stay and would recommend to anyone.

nothing it was brilliant

Very clean, fresh and comfortable. Great location Housekeeping staff very efficient and friendly

Number of items need fixing, eg front door latchback broken and very hard to open/shut and lock. Door blind shredded and needs replacing. Bathroom and kitchen taps loose. All window catches loose and need replacing. Left a note for the owner

The Friendly Owner Boris presented me with a bottle of red as my room was not ready on arrival to compensate for the lateness. He had staff off sick and was very busy. He also did I could check out later than the allocated time. Very kind gesture which made my stay at the Motel exceptional. Fabulous place and excellent location in walking distance from all amenities. I will definitely be back. Could not fault anything.Spa bath in the room was also nice after traveling. Thank you Boris and staff for making my stay at Le Chalet Suisse memorable. Amazing views from our unit.

Everything was perfect.There was nothing to dislike

Great location and size of room, super comfy bed and lovely staff

Looking like it needs a good luck of paint in places, rotting boards need replacing, curtains need some more hooks, tatty tie backs etc which at price of stay didn’t match? It won’t take much to tidy up

Self contained. Everything we needed. Lovely view. Close to everything. Clean and tidy. Nicely maintained. Perfect for our fam of 5 for the short stay. Loved two tvs (kids vs adults sorted!!).

The lake facing units carparks aren’t directly outside the unit. Not a big issue - we arrived in the dark and rain and felt daunted at the thought of emptying the car but it was a quick walk across a deck to our unit.

The location was lovely. The room was very good and clean, had everything that we needed would certainly stay again.

Tried to locate the manager on the day of leaving understandably He was busy but our fridge completely froze all our food that we had brought with us, and we had to throw the whole lot out, but was unable to contact him to advise Him that he needed to to fix the situation.