Very nice stay for two nights in Lahore. The staff were very friendly and allowed us early check in as our flight got in in the morning. Everyone spoke very good English which we much appreciated. Very wide selection of food for breakfast which was great, and good selection for lunch and dinner too.

Location of hotel was good, however if you’re a tourist I would note that most rickshaw drivers haven’t heard of the hotel. This makes coming back from places quite difficult. We eventually found out that more people have heard of the hotel nearby, Faletti. So we resorted to telling rickshaw drivers this place as it was easier. Also note there’s an ATM right next to the hotel in a small room.

Front-end Manager Atif is very professional, and he knows how to treat the customer in a respectful manner. He went above and beyond to make sure the comfort for me and my family Room service was exceptional. I asked them to clean my room at 2 a.m., and they came and helped out right away Laundry Manager I don't remember his name he was a very helpful and kind man. I asked him to request to iron my outfits, and he came back with a few minutes Food Court Managers again, I am not good at remembering names. Both managers and staff are very helpful there buffet close at 10.30 we went there 10.05 and we asked them to bring us fresh puri and Nan they served us on tables they went 3 to 4 time to help us bringing food and tea etc Overall, it was a very pleasant stay at lahore. I would recommend everyone to visit this place and this is a very inexpensive 5-star hotel in lahore you can find. Mr. Atif and his team definitely deserve the praise to make this place sussesfull

Not Applicable

From the moment you walk through the door your made feel welcome the check in desk staff were excellent asked to be seated brought a welcome drink and apologised for the delay as the suite was still being cleaned and offered a coffee and the duty manager came over and apologised for the delay . And a special thank you to the Tall gentleman with mostache from the concierge desk I asked about car hire on next trip was excellent and informative and always greeted during stay with a smile and was very helpful with other information a very present stay overall will defintlt will be back in March and will use the car rental services . Mohammed Anwar

Absolutely nothing not all and this is not criticism but you should have bath robes in the suites its would be a good add on for huests

Noman checked me in, gave me an upgrade from standard deluxe room proactively. He arranged space for my driver to stay with other drivers (paid option). On the eve of my check in, I ordered dinner, chicken biryani, grilled Bihari boti and seekh kabab - delicious. During checkout the guest relations officer Noreen was at the front desk and she graciously waived charges of the late breakfast that we had in our room, which by the way was scrumptious. She also gave my son a souvenir as a gift. Overall, this kind of pampering of guests is sort of unheard of.

Nothing in particular.

I have my tourism company Positive Pakistan Tours & I never have to think twice opting for Luxus Grand whenever some clients want to have the best hotel in Town. My recent client Bjorn Candel from Sweden, used this booking, and he gave 10/10 review for booking this hotel for his weekend trip. From the first impression on the night we arrived, to every single thing working properly in the room, in addition to great room service, supporting staff always ready to serve, pool n the food that he enjoyed; he totally gave 10/10 for this stay. Special mention for accommodating me for my very late check-in, and I was told that if my reservation is confirm, I don't need to pay anything earlier.

The staff was very helpful. Breakfast was good. Valet parking was available. The bed was comfortable.

The thing I didn't like was the sound proofing was poor. I could literally hear the sound of a flush or curtain going up and down of the room next to us. It was like someone was in our room doing all this stuff. Secondly there was a sound of a generator or God knows what it was. It disturbed us all night. We talked to the staff in the morning, they listened to our queries and were kind enough to offer us a discount and apologized for such inconvenience..

The ambience, exceptional staff, clean room and excellent hotel service made this stay truly enjoyable. Staff was very welcoming and always had a smile on their face and went above and beyond to help, especially Mr. Ashraf from Concierge and Mr.Awais from house keeping at the 5th floor. Liked the breakfast and the mutton karahi from room service was delicious. Reception also made some paid services complimentary. Loved my stay here and will be returning! I forgot the name of the gentleman from room service who also made us feel welcomed

Stay was short!

3 nights stay with my family was amazing, nice location, the security was very good, nice and clean hotel, beds were very comfortable, the swimming pool area was quiet relaxing. But the best thing was the brilliant Mr.Usman the duty manager who was very helpful and caring person, definitely knows how to deal with people and is very professional. Highly recommend this place and we will definitely return again due to the fabulous service provided. 👍👌😊

Location is excellent for a top rated hotel. Definitely recommend if staying in Lahore. Staff knock on in evenings to see if there is anything you need.

Only provide one toilet roll a day. Anyone with height over 5"10 will struggle to get the shower over their head as it's not long. Toilet power isn't the best - had to flush several times. Seems like the rooms have not had any love or care with alot of cracks in the rooms.

First and foremost, excellent service. Very kindly picked me up from airport and gave me room upgrade. Staff (Mr Usman) went out of their way to assist me when I couldn’t withdraw cash at any ATM and drove me to an international bank. Food was very good, staff across the hotel were very professional. The hotel therefore is very good value for money for foreigners.

I did not have time to use the facilities of the hotel. But nothing to add. I would certainly recommend Luxus.