Our room was on the fifth floor, spacious and with an amazing view. Hotel was clean and the cleaning of our room was great. Breakfast was good. Employees at the reception were all amazing and very nice at the exception of the reception guy working on the night shift. All around, we recommend the hotel.

Although pretty much all the staff was great, we did have a situation where we left at 3 am to go visit the rainbow mountain and the employee at the desk asked us to leave him our key so that way we « didn’t loose it ». He was rude and authoritative. We found that extremely weird as nobody at the check-in informed us of that policy and he was the only employee asking us our key during our whole stay. He made us feel unsafe. Other minor detail: the hotel doesn’t have the same name on google maps. Was a little confusing to find.

The service was exceptional - I felt that the personnel does everything (and with a smile) for me to feel me happy. We didn't have a mini-fridge in the room, but they stored our medicines and a small food bag in the kitchen fridge and also filled our water bottles for free. The reception girl always tried to help us with the luggage, which was really nice, but we felt a bit uncomfortable seeing her tries to carry our large suitcases, with which we could deal ourselves. They also agreed to store our luggage for 2 nights we spent in Machu Picchu between two our stays in this hotel, which was really nice as you can't carry huge suitcases on the touristic train. The breakfast selection was not very big, but they always had a hot meal, which was tasty - so we never felt hungry. The location is nice, with great views from the hill over the city, a little quiet street and just a 10-minute walk to the main square. There are also some dining and shopping options nearby.

The sunrise was at 5am and the curtains were not dark enough, so sleeping after 5 was a bit of a challenge. Not a big deal for us, but the wi-fi the connection was not very stable and not very fast - still good to check emails or check in for the flight.

Location was perfect, in the old part of town close to restaurants. The place was spotless. The staff were brilliant- keeping my bags when I went on a trek, sorting out laundry, taxi to the airport, providing advice and making sure there was a good breakfast.

A minor point that it took a bit of time for the water in the shower to get warm.

Great breakfast. My room was comfortable and had a great view. Good, quiet location. Friendly staff.

The (expensive) airport pick-up I had booked through them never showed up and I had to take a random vehicle as no one was answering messages at the hotel. The location is good but walking down C. Recoleta to where most restaurants are gets old fast - particularly if you are tired from hiking. The room had very little space to hang clothes but luckily I was by myself. An alternative protein to scrambled eggs or better cereals would be a welcome addition to the breakfast - again, it was still ok for me.

Friendly, helpful staff. Radiator in the room, which you will need on those chilly mornings and evenings.

Location was a little far out for me and wasn’t expecting it to be on such a hilly road. Not easy to walk to main center as the road is very narrow and not good for suitcases. Breakfast was very limited if you have dietary requirements.

Close to the city center, friendly stuff, comfortable bed and spatious room. They brought me a warm bottle for the night as the room is a bit cold. You can make tea in your room as well. Spatious shower room and hot water.

I asked for a breakfast package as I was leaving early for a tour, but they didn’t prepare it in the end and I had to rush to eat my breakfast within 2 mins because my tour came to pick me up. Wifi was not working well most of my stay. If people are talking in the patio you can hear every word in your room - however all the guest were very nice and after 10 pm there was almost no noise. Hairdryer was not working.

This is a fantastic hotel. Huge comfortable bed, large room, powerful shower, heating and the staff was always friendly and eager to help! Location is great, too. It's a short 5min walk to Plaza de Armas but there are already loads of restaurants, cafés and shops on the way. Close to the tourist area in San Blas, too. I came back and booked this place again later during my trip.

Nothing. Thin walls and thus perhaps a little noisy at night if guests talk outside the room but honestly better than all other hotels I stayed at in Peru.

Close to Placas des Armas and relatively quiet. Great view and fresh air. Spacious rooms and good breakfast. Very friendly and accommodating staff.

Cold but that’s normal for Cusco. Had heaters in room. Shower not great.

The staff were very helpful especially with the gluten free needs. The room was very spacey. The fruits and juices at breakfast were great.

Only once very early in the morning the shower didn't work but I am guessing the hotel couldn't do anything about this.

Very friendly and helpful staff. Perfect support with early arrival (5 am) and early departure (3 am). Perfect support with luggage storage for Machu Picchu trip. Clean room with nice big bed. Electric heating unit. Locker with key. Tea facilities in the room. Hot water bottle delivered by staff without asking. Good breakfast with fresh orange juice. Takeaway breakfast box on simple request.

No refrigerator. Night stand at only one side of the bed. Noise of neighbours comes easily through the walls.