The staff are excellent - has a family feel, you are treated like a guest and not a number. The manager Jose is simply brilliant and willing to go the extra mile; when I had an issue with an excursion he stepped in and said 'not to worry he'll speak to the 3rd party company and sort it out'; which he did. You really are in good hands; Roxanne the receptionist helped with locating different venues of interest and recommendations; always helpful and smiling. A good choice of breakfast with freshly cooked eggs and served by another friendly member of the team. Hotel is spot on for location; just 5 mins from the main square and has a great architectural look, similar to a Moroccan Riad as the rooms look into a court yard with a water fountain - lovely! Highly recommend and as mentioned the staff are fantastic - "Stay here" oh... and very reasonably priced!

Very clean with beautiful lobby that maintained the original woodwork and old patio stones. All staff were very friendly and helpful. The complimentary breakfast was exceptional with diverse food options including freshly squeezed orange juice, fresh papaya juice and very good coffee. We had dinner at the hotel and the food was delicious and the staff very helpful and attentive to our needs.

No issues.

staff was super friendly. Last room we stayed in had some artefacts in a cabinet which was interesting. the layout feels genuine and the breakfast was plentiful and nice.

All windows are inward facing towards the courtyard so we hear it when people leave early to go on tours. Not a super modern hotel but it works and is characterful.

This hotel has beautiful interior and 5-star customer service by everyone on staff. It is clear that care is taken by everybody to pamper each guest. We enjoyed every minute of our stay. The quiet location is steps away both from the heart of Cuzco and the San Blas district.

The hotel is beautiful, and the location is excellent - within walking distance to the center, but no noise comes into the room. But most importantly the staff is charming and helpful! Unfortunately, my brother got sick, and the staff did everything to make him feel better. 100% recommended.

Staff were *AMAZING* - so helpful. It was decently located near the main square too. Rooms were comfortable enough.

The bathrooms weren’t great - small - and the showers randomly changed temperature whilst showering. The rooms also “look out” onto the main atrium so you can’t open your curtains.

Great breakfast - nice variety and local specialties daily Awesome staff - one of the more memorable places because of the staff and manager who was very hands on

Mattress a little firm, but some may like it. Great bathroom.

The staff were extremely helpful and kind. They were always welcoming and were nice enough to store our luggage for our trip to Machu Picchu. They also arranged a transfer for us. The hotel was very beautiful and the room was very nice.

Very friendly staff. We were able to leave luggage whilst going off on trips . Quiet part of town

Nothing really. A bit of a walk from the town square but really only took 10 mins

The traditional Inca atmosphere and deco. Breakfast and staff were great!

The WiFi wasn’t good, poor connection coming and going Noise early in the am with loud music within the hotel beginning at 5am