The location of the hotel is very good. 20 minutes by walk from the Railway station and 20 minutes by walk to the Old City. There are the polite staff. Breakfast is pretty good. Various food for every wish. They have a little parking. The room on the yard side is quiet. We have had a question with towels. They brought us additional towels quickly. The hair dryer didn’t work in our room. The specialist went in and changed it.

They have a small parking and the entry to the parking is very narrow. If your room will be on the road side, be ready to hear sounds of the street and trams on there. And the bright lights will go to your room.

Hotel room was comfortable warm and clean Staff was helpful and nice. Rich breakfast selection. The day that we had an early departure for a tour to auschwitz and no time for breakfast, hotel kindly prepared us breakfast boxes to take away. All we had to do is ask for them the previous evening!

The restaurant room has limited space and there where not available tables at the busy hours of breakfast. You have to stand waiting and is kind of unfortunate if you are in a rush

The room was small but clean and comfortable. Excellent breakfasts. Location is really good and it was easy to navigate to the most important tourist sights. I arranged other tours which came to pick me up from my hotel and the car and small bus found it easily. I found the staff at the front desk helpful and eager to assist whenever I had a question.

The foyer and front desk are rather dingy and dark. These do not give a good initial impression of the hotel.

The details were perfect. Water coolers on every floor. Room had everything you need and more. View was beautiful of the amazing garden area they had which you can relax in. Staff was very friendly, breakfast had a great selection and very cheap. Location was right in the centre of Krakow and yet it was so quiet in the hotel. Fans in the room and a beautiful building

Only thing I would say is the pigeons ruining the outside dining experience and being chaotic. Maybe it would be good to put up a net in that area?

Location, room, people.

When I booked and paid for the room, I received an email describing the parking limitations near the hotel. It would be correct to describe these limits before the client makes a booking decision. At first I was angry that the opposite happened. But in this case it even worked out for the better. Because, knowing about the parking limitations, I would not have booked this accommodation. But as the result, we really enjoyed our stay there. Very cozy, carefree, convenient for our business and walks around old Krakow.

Great location close to Old Town 12 mins walk through the park. If you are staying at front of hotel the road is noisy but if you close windows at night it’s fine and they do provide a big fan. Breakfast excellent set you up for the delay plenty of fresh fruit. Staff very friendly and helpful. Room was refreshed every day.

Only the road noise but it quietened down at night and it was an ideal location.

Rooms were very comfortable. Bathrooms (shower pressure - always my benchmark) excellent. Excellent breakfast in their garden conservatory on first day. Super good breakfast the following day in the cafe opening onto the street - great cakes and coffee - definitely one for coffee lovers.

Only a small thing, the reception area was a bit gloomy and could do with a bit of a refresh. But the staff more than made up for it by being super friendly and helpful.

Breakfast definitely above average. Very well situated. Comfortable bed…even though small. Shower stall didn’t leak to wet the floor…. as it is above floor level, I am sure some less able people might easily trip. It’s nice to have real glasses, cups and teaspoons and not plastic - thank you. The WiFi was good. Lovely garden. For drivers, I guess the parking is an asset.

We understand that in an Old City, there are compromises, such as multiple levels on a given floor, small rooms and uneven steps. That adds charm. We do feel that more attention should be made to electric plugs, there are not enough for the modern electronic traveler….maybe more usb points would help. The TV wasn’t up to expectations at all. Besides being small, response time and range of channels is very poor. One type of soap (liquid) in this case, doesn’t cover the level I’d expect from this class of hotel.

It was an easy walk down to the Old Town and has a coffee shop right next door, which was great for the mornings. The beds were very comfy and the staff were excellent, really helpful, polite and cheerful. The rooms were all very clean and well equipped, especially for the low price we paid. We didn't use the garden due to the time of year, but two of our group went for breakfast and said it was good, again especially for the little we paid.

The only complaint I could have was that the trams come across the front of the building and seem to start around 6am. If you're at the front with the windows open, it can wake you up.

The hotel is on a good spot, near the train station and the old town. You can enjoy the breakfast in the garden, which is very nice. The hotel has also a friendly atmosphere. Helpfull staff. We had a balcony at he back, viewing the garden. We enjoyed our stay.

The room was a bit small and a bit outdated. You could hear the elevator. Also the renovations were quite noisy. The curtan was a bit too small.