Nice chilled atmosphere

Nothing

Situated half way between the Old Town and the Kazimierz. The room was fabulous, situated on the fourth floor and overlooking the railway line, great if you'rea train spotter. There was a jacuzzi on the roof, that was accessible at all times and a sauna that was bookable. Massage treatments could be organised on request. Mini bar was free and replenished daily and there was a complimentary bottle of Prosecco on arrival. Breakfast was, buffet style with a fresh cooked hot option to choose from also. Highly recommend this hotel and will definitely return, especially as we were given a voucher to use on our next booking.

The blinds were controlled electronically and all the blinds went up/down and changed directions together. You couldn't put the bathroom blinds down on there own, a bit of a nuisance if you lift the blinds to let light in and then have to put them down to go to the loo.

Hotel was in great location within a few minute walk of the main square, shopping and pick up points for trips. Provides a good romantic atmosphere and staff were great. The room was lovely especially the floor to ceiling windows and the electronic controls of everything in the room is a nice touch. The 24hr roof top jacuzzi was fantastic. Transfer arranged and the upgrade to the Rolls Royce was a nice surprise just because the driver was running 5 mins late.

The only thing was the breakfast service could have been a little better around replenishing items. Staff had to be asked rather than checking and replenishing themselves.

Situated right next to the train station, making travel from the airport exceptionally easy. Bottle of complementary fizz was a lovely touch and lovely to share in the hot tub on the roof as was the free soft drinks and water in the bar. Breakfast was very nice, great selection, with a menu for hot food too. The restaurant downstairs was open 24/7 and did nice pizzas as well as great polish dumplings and beer. Even though the restaurant was open 24/7 and our bedroom was situated just above, fortunately we didn’t hear any noise.

Traffic noise from street. We were on 1st floor, so maybe this would have been better higher up, although they did provide ear plugs but we didn’t use them. Towels were very tired and frayed. I found the bed really too soft and had some hip pain but my husband slept well.

Very good check-in, room, breakfast and 24 hour restaurant. Slight problem with door card which wasn't working: issued with a mobile that did. There was also a fabulous open-air jacuzzi on the roof!

Too much automation in the bedroom - things such as some lights could only be operated via a mobile or room tablet. For instance, to turn off the bedside lamp required remembering what area to go to on the mobile or tablet (which lived on the wall) and then making about 3 or 4 click-throughs whereas a physical switch would have worked instantly. Took ages to work out how to click through to the restaurant menu! Very much an excess of style over function and annoying at times: we stayed for ease and comfort, not to have to be tech wizards!

Hotel was well located, comfortable and clean. All the staff were incredibly helpful and friendly. We were able to drop our bags before check in and leave them after check out which was very handy.. When we were going on an early trip and would miss breakfast we were able to get a packed one made up for us which was really appreciated. Breakfast was good and the service was fast. Pizza restaurant at night was great, food really hit the spot. There were nice touches with the fridge being stocked daily with soft drinks and the welcome prosecco. The Aircon was a lifesaver as it was really warm when we visited. Sadly didn't get a chance to go try the hot tub. Maybe next time.

The property was clean and spacious and we only had the standard room. We had a bottle of fizz and soft drink mini bar complimentary in the room which was a lovely added touch. We were able to do a bag drop both arriving and departing both free of charge and safe and secure. For room access we were given a phone as the key and room controls for lights and blinds. On the phone you could also ring reception or the restaurant to order food and drinks. There was also the option that whilst you were out you could leave the phone at reception as there was someone on the desk 24/7. It was a quick 10 min walk to the old town, 15 min walk to shopping centre and around 15 min walk to jewish quarter. The room had plenty of towels and also robes and slippers for the hot tub and sauna.

There were a couple of staff less helpful than others but I think this is because we were lucky enough to start with the staff that wanted to go above and beyond.

The room size was excellent, the bed was AMAZING! super comfortable. I loved the large windows and electric blinds. The staff were fantastic, super helpful and friendly. The breakfast was delicious. The room service was great, rooms cleaned and the mini fridge re stocked, nothing was too much hassle. Will definitely recommend and stay there again.

The only thing missing to make the room perfect was a bedside light. The light above the bed was very bright but the room was too dark on an evening without it on and you had to get up to turn it off as it was controlled by a tablet on the wall. Nothing major but having a dim bedside light would have made it perfect.

One of the best hotels I have stayed in all my years of traveling.The location of the hotel near the old town and right next to a train station that takes you directly to the airport, the salt mine etc. The hotel has the best pizza restaurant in town which is open 24 hours a day. Very positive also the free Jacuzzi on the terrace with the beautiful view of the city. But the best part of our stay was the unbelievably excellent service of the reception.Beata and Victoria really thank you for your wonderful welcome and help every day in our stay in Krakow, with you our trip was even more beautiful. Without a doubt the best hotel to stay if you are visiting Krakow

amazing hotel in a great location to see all the sights of Krakow and more, only a 5 minute walk from Krakow old town, train station next to hotel, bus and tram station 1 min walk across from hotel and taxi rank outside hotel, roof top jacuzzi was amazing to chill in after a hard day sight seeing, also has a sauna, rooms are very spacious with hi tech features, all lighting, tv and window blinds operated through tablet & mobile phone, 24hr resteraunt & bar, food was amazing and very fairly priced for such an up market hotel, all staff were very polite and on hand 24 hrs and more than willing to ensure all needs were met and very prompt service, nothing was too much, amazing hotel made even more so by all staff members, the hotel manager went out his way to translate our needs to a taxi we had arranged by hotel staff 100% recommend.

everything was good, no faults