The staff were lovely, our room was spacious, clean and comfortable, the breakfast was very nice, we were able to leave our bicycles overnight in their empty ski room which was great. We had a lovely view from our window.

The forms they make you sign when you arrive are a little officious. A very small thing- the hotel had a very strange chemical odour in the corridors like varnish, paint or a polish? It is there off-season so perhaps they are doing maintenance, but it was a bit off-putting when we arrived.

The unique design of the property is spectacular. The wooden carvings and wrought-iron works are beautiful. The location is a ten minute walk from the funicular and the main shopping street. The staff were friendly and very helpful, they could not have been better. Breakfast was excellent. The hotel was clean and well-maintained, and well-appointed.

There were extensive works going on which meant we didn’t get the room we booked (balcony and other facilities). The works caused a very unpleasant smell to pervade the hotel but we blocked the door with towels to stop it entering the room. Work started one morning at 0750 and the next at 0730 and the banging and drilling made it impossible to lie-in. We visited in the dead time of the season and on one night were the only guests. Had we known about the works we probably would have moved our visit to another time.

Clean, pleasant service, delicious breakfast and common sense (hard to find lately). We got drenched and had no other hiking boots for the next day. The owner was so nice to offer help drying them for us and returning early morning next day waiting at the door. We value when people understand the situation and go out of their ways to help. Highly recommend!

Nothing.

The location was prefect just a 10 minute walk from Krupowki street. The staff was friendly and helpful. The breakfast was delicious. The house is extraordinary, people who walked by were taking pictures. Highly recommend this Willa. I love the balcony as well with a great view of Giewont.

My only wish would have been to have AC. But with the door open, it really wasn't that big of a deal.

This was one of the better if not best places I stayed during a couple-week Euro trip. The city is amazing, and the hotel is really incredibly nice for the price. The visual appearance of the hotel externally and internally is wonderful. I had no issues with the stay whatsoever, and the staff were friendly and helpful. The breakfast in the morning was extensive with lots of interesting options (particularly for an American), and the staff offered to make sausages and eggs. I will forewarn on the sausages that they are the Vienna style (basically a hot dog, so not my first choice). Everything else was awesome though.

The only thing that I would suggest for improvement would be to have the sauna open either early in the morning or late at night. This is the best time for a sauna.

This place was amazing, the staff is exceptional, breakfast was great. The staff goes above and beyond to help you with things. Absolutely will go back and I'm sad I only stayed for 3 days, it wasn't enough time to enjoy Zakopane and the hotel. When in Zakopane BOOK THIS HOTEL you won't be disappointed.

Amazing place, staff was absolutely brilliant 👏 👌 Anything we asked for we had it, nothing was a problem. Very family like atmosphere. Willa was spotlessly clean and pleasant. Very close to Krupowki. Highly recommended.will def be going back. Well done everyone at the Willa

There's nothing that we didnt like

The hotel was beautiful, it looked like a cottage out of a fairytale. It was in a great location and the room was excellent. Staff were very helpful and friendly.

The pillows were extremely flat, even using the cushions it was still not enough. The cooked part of the breakfast was not very nice.

The hotel was absolutely beautiful. The staff were so friendly. The cleanliness of the hotel was superb. Breakfast was fantastic. The spa was superb. Loved that you can walk from the hotel straight onto the trail for mountains. The main high street was such an experience where you can find amazing food and great street entertainment.

There was nothing to not like.

Čistota ticho dobrá lokalita

we were already the second time, so everything was ok. the only thing is that they knew about the accommodation a week in advance and we arrived and it was maybe 15 degrees in the room and it took until the second day to warm up.