The location was great- very centralised but not on the main strip with amazing views of the mountains. The breakfast was fantastic- so much to choose from! We took advantage of the large pool and my kids loved the small waterslides! The restaurant on the main floor was amazing!

The parking was tricky and I didn’t like how we had to use a parking pass to get in and out. Many of the staff said they spoke English but there were many times they could not fully help us. We would try our best to make it work but sometimes it fell short. The dinner buffet was not the best especially for the price.

We came for 2 days skiing, so if not for lack of snow, the location would have been great - it's right by the lift. Liked the spa area alot, the bar area is cosy, but it did get quite rowdy in the evening. Rooms are finished to high standards.

Outside definitely needs some tlc. It is a massive hotel, and so when it's full (felt like it for us!), the breakfast felt like 'survival of the fittest' We got very unlucky with the neighbours- they'd let their kids have a run race in the corridors until midnight while the parents were in the bar downstairs. Also, for a hotel that is 4*, the pillows were just appalling.

Facilities are great, modern, clean, and spacious. Our 5yo daughter really loves the swimming pool area with both normal and heated pools, and a couple of small sliders. The water temperature was perfect as well. The relaxation zone is also great with some indoor and outdoor jacuzzi and saunas. The kids play area is exceptional, I think it's the best I've seen in any hotels. It's very spacious and clean with so many activities for kids. My daughter particularly loved the Lego room. Too bad we missed the movie time. I also feel that all the staffs were very friendly and we could always get some help in a matter of minutes after calling the operator. Lastly, food was very decent, breakfast was quite extensive, and we also tried the restaurant for dinner which turned out okay with reasonable price in a hotel.

We stayed in a standard room which is already quite outdated though it's still clean and comfortable. I guess I can't complain a lot given the price as well which was like 90eur per night. I think there are some other more modern and refurbished rooms with better views as well.

The relaxation area with different kind of sauna for only 25zl, it was completely worth it and pleasant experience!

The ridiculous standard portion of the meals such as tomahawk beef at the hotel's restaurant. Almost one Kg as standard and not being able to order a smaller portion was really out of ordinary for myself.

nice restaurants,lobby and terrace. Rich breakfast with lots of options

Old furniture in the rooms and no balcony. You have to pay extra for outside jacuzzi and the big swiminng pool

breakfast is amazing. location is nice, with perfect view. inside interior in lobby is every interesting, has its own atmosphere.

property requires refresh, a lot. also need pay additional to be able get to outside jacuzzi (actually I didn’t know, that these is not in usual wellness zone, just in additional SPA zone) in normal stay price - only indoor swimming pool, one kind of sauna and inside jacuzzi. Was not able to get room with better view (on highest floors) even for additional payment (only 1st floor was proposed).

Everything was great only the outdoor swimming pool was not working.

outdoor swimming pool was not working.

The breakfast was good, however daily some change could be offered in the hotel with 4 stars. During 3 nights stay the variety of food offered at breakfast remained the same.

The photos of the hotel show big outdoors pools. At place it appears to be a different establishment with some discount for entrance to the hotel guests. Honest information should be given to customers. The hotel should not rest on the amazing area they are located - some furniture at the balconies would help create more cozy atmosphere and would equal the stars the hotel says they have. Entrance to the sauna area payable separately, but with cash or credit card only, no possibility to charge for the room. The same surprise applied to the bar located in the spa area - to buy a drink one needed to go after credit card or cash - does not correspond to the 4-star hotel standards.

Very pleasant hotel staff, Great wellness & Swimming pool. Perfect hotel bar, friendly barman👍. Breakfast very good & fresh food - level of 4* hotel. Very cool hotel interior. Nice Location - center of Zakopane. Lots of shops & nice restaurants with a typical local rustical design. We are recommending hotel 👍

Missing safe in room in 4"* hotel, this was unpleasant surprise. Confusing pricing of hotel Aqua & welness areas. Different info on web vs. reality. No Information of different types of Parking in advance - Confusing.

Best hotel in Zakopane stayed there many times and staff are really lovley and great for skiing and people watching

Ski-in/Ski-out and staff. Rooms are nice But the outside of the building needs improving as very ugly from the outside but very nice inside.