The range of facilities for the price is excellent - small gym, spa (treatments - there is no wellness area), large buffet breakfast, communal chill areas... The size of the room was good but the particular (welcome) surprise was the large bathtub. Normally standard rooms have showers so this was a nice surprise. The spa treatments we had (book before staying by directly emailing the spa) were absolutely brilliant. Again, very well priced but also the staff were extremely knowledgable. The staff are extremely helpful and friendly.

Our room overlooked a main road. As we were the first floor, we couldnt leave the curtains open otherwise everyone at the bus stop could watch us. The location is good for quickly getting to the airport (15mins in a taxi) whilst still being ok to take transport into town. However, if you´re looking to pop in and out of your hotel frequently during the day you are better off paying higher prices to stay in the centre. The surrounding area isnt particularly interesting so repeated walks from there would get boring quickly (we just stayed one night).

The hotel offered a massive bed with a firm mattress, which was comfortable. The bedsheets were of good quality, but there were quite a few of them, which was a bit excessive. The breakfast food was nice, and the blackout curtains were a nice touch. The checkout was generous, and they allowed me to leave at 12:00 PM.

- The air conditioning wasn’t working, making the room stuffy. - There was mold in the bathroom. - The spa wasn’t in use on Monday, and when I emailed the reception staff about renting a hot tub, they didn’t provide the prices until I was almost out. The reception staff themselves were unaware of the pricing. - The coffee tasted burnt and watery. - There was no minibar in the room. - The body lotion in the bathroom was almost empty in a very dirty and well-used bottle. - There were no charging points by the bed. One socket was occupied by the lamp.

The staff were exceptional. Fransisco and Rita were outstanding as well as the young lady in the dining room. Fransisco helped guide me to tour what i could as the weather was so bad and it worked. Rita showed me to where i could shop and thst went a long way. They were all so friendly and very helpful and patient and open minded. The location is also great and quiet. Close enough to downtown but not too close to be noisy. I liked that there was a gym. How thoughtful to put the massage boards in the rooms. I found that exceptional. The food was also fresh every morning. I specifically loved the fresh fruits. Also they had bicycles and umbrellas on loan to guests. Very convenient.

I had wannted a bigger bed but when booking it was not easy to book for one person as i selected a room for one person but could nit select the two beds, it seemed one person was automatically allocated a single bed. I wanted a big bed although it was just for me.

We love the extra massage pillow; it really helps, especially if you've been walking around the city all day. The wool blankets are also comfortable; we liked them! The location is pretty much in the middle of everything.

The smell from the sink drain every morning is nauseating. We usually leave the room to get away from it, and by the afternoon or evening, it's gone. Breakfast can be packed, therefore, for 3 out of 4 nights we stayed there, we ate exactly at 7 am. We also requested a bathtub, but unfortunately, we couldn't close the drain, so we were unable to take a bath, it might have been better to provide us with a shower instead.

I give the hotel 9 stars in advance because in fact it doesn't deserve it. The hotel has a wonderful staff. Everyone at the front desk is very helpful and friendly.

The bed is disgusting. The bed has huge sintapon pillows on it. After first night we had backache and headache. The impression that cheaper and worse pillows just can not be found. We asked for a small pillow - and they brought them to us. They had old stains that didn't seem to wash off...

Big rooms, not a bad location (pretty quiet, not too close to the busy touristy city center) and very spacious room.

We looked specifically for a hotel with a parking option, but 20 euros per night seemed a lot, seen as parking on the street was free at this point. We opted for parking on the street, but unloading the luggage was a hassle - we could park in front of the hotel for 20 minutes, but immediately needed to move for a bus who needed to park there. It made the arrival more stressful than necessary. There was also a weird smell in the room when we arrived, but other than that the room was clean en spacious.

All hotel photos reflected reality. All was really nicely clean and comfortable, bed was very comfortable to sleep (we took ''big'' double bed), breakfast had so much choice for everyone's taste and was always fresh and tasty. Staff at the breakfast made always sure to clean tables fast so other hotel guests could sit. Very nice hotel and very convenient area (metro is 10min walking and bus stops round the corner).

nothing

The hotel itself was clean and bright. My room was great, perfect for an overnight stay. The neighborhood was gorgeous and the staff were very friendly and accommodating.

There was a very large group of travellers on the night I stayed so this influenced my experience but I attended an early morning breakfast, which was supposed to be the quietest time, all the tables were full and there wasn't enough staff on (just one lady) to clear tables and to refill the food so little was available for me before my airport run. The gym was handy for a quick workout however, no free weights available and a new mat for the gym would be super. Soap and shampoo available but no mini toothpaste or toothbrush unfortunately. The pillows were the very thick type, I prefer the thin pillow for sleeping.

Everything was as expected. Breakfast can be more diverse, everything day was the same selection of food, for a stay of 4+day may be good to have different option. Tried the spa (heated water) very good and relaxing.

Breakfast can be more diverse, everything day was the same selection of food, for a stay of 4+day may be good to have different option.

Excelent service, staff was always ready and willing to help with any request and were extremely nice and accommodating. Room was extremely comfortable, clean and well kept. Amenities were very good and what's required of the type of hotel. Did not try the restaurant so I can't comment on that aspect, everything else was great, nothing to comment.

Only downside is not exactly a fault of the hotel, the view wasn't that great.