The room was very clean and well-maintained. The staff did housekeeping daily and replenished all items in the bathroom (soap, shower gel, toilet paper, etc.) during the process. The provided breakfast options were delicious and varied, we had no issues finding foods we liked. Everything was clearly fresh and was purchased/prepared the same morning. The hotel's location is very convenient and not far from the points of interest, especially when travelling via subway/tram. Staff members seem to be fluent in multiple languages, but it depends on the person (for example, there was one staff member who had no trouble communicating with us in English, but others we've spoken to struggled to understand us). A lot of the hotel's equipment feels rustic and is clearly well-loved (which we were partial to, it was very refreshing to see equipment that is being fixed and not just thrown away/replaced!). Overall, we found Borsalino to be very charming, with many quaint qualities - we'd definitely stay there again for the same price!

The hotel's walls are *very* thin, so if you sneeze, all your neighbours will hear you and vice versa :) It didn't bothered us too much as we were out for the majority of the day, but if you're looking for a quiet place with no distractions (eg. for work), it might be worth considering other options. It's also worth noting that at night, the street at which the hotel is located is quite busy/loud. We had no trouble falling asleep, but if you're sensitive to city sounds (bikes, dogs barking, car engines, etc.), then it might bother you.

The hotel itself is quite well located near to two metro stations: Marques and Combatentes (600-700m) so you can easily reach the city center for sightseeing. Hotel parking is very small and rather not for bigger cars but it's included in the price and well organized: when I was leaving I was blocked by some cars and afraid to leave to late but it was somehow managed in the way I could get out with no problem. Hotel staff was very kind during check-in and whole stay.

There's nothing I didn't like. Everything was ok from check-in to check-out.

Checking in was easy with friendly staff. Room was large, clean and nice sized bed and bathroom. Cable TV in the room with many channels and nice AC system. Breakfast was amazing with a nice array of good quality food, set up from 8am each day. Onsite parking was available which was safe and convenient. Good, but busy location with some restaurants around the area, as well as Metro station. Walking distance to Porto city center about 2.5km, but it was a nice walk and many things to see along the way.

Parking was a bit difficult to get to, with very small drive way next to the property and limited parking space. Be careful of your vehicles side mirrors and make sure to book in advance. That said it was a good parking location overall and our vehicle was safe, being off the street.

Location was convenient, about 30min walking from the city centre, and 8 minutes away from public transport, very close to self-service laundry places, restaurants, and supermarkets. You can use the fridge and the microwave. Room is serviced daily. Staff is friendly and there is always someone around. They only speak portuguese but do every effort to make you have a hassle-free experience.

Parking entrance was so tight I had to close the mirrors to go through and needed assistance from a person guiding from the outside. Breakfast only had fruit as healthy option, everything else was bread, cereal, ham, cheese, jam, butter, cow milk, etc.

Very good hotel for this money. Clean, comfortable with good location. We stayed in big room with terrace and cool view. Breakfast was fine, some snacks, coffee/tea/juice — ok for breakfast. Location very well, 5 min from yellow metro line.

Staff partially speaks English :) But we don’t had problems with communication.

This was the second place I stayed there. The place is very clean, it has a parking place and it is a few minutes away from the metro station. I forgot my ebook reader inside the room and they shipped back to me. They are super friendly people and very helpful.

Everything was perfect, I was there for the second time already and I felt nice both of the times. The only thing that I found a bit difficult is the entrance for the parking place, because it is a bit tight and you should be careful when you go in or out with your car.

Stayed here twice, had a pleasant stay each time. Extremely helpful, friendly and flexible staff - understood and solved all of our requests even without spoken English (early breakfast, luggage storage). Breakfast is also excellent and sufficient. Thank you for everything!

For the first time, we were placed in the basement which was a bit dry (and mouldy) and lacked ventillation. The hostel is located on a main road which might be a bit noisy for bad sleepers. Tip: Try and ask for a room upstairs. Otherwise perfect choice for a couple of days in Porto!

A nice clean room and a friendly staff.

They offered a room in the basement first. However, when we refused to take it, they gave us another one which was really good. Quite a narrow passage for a car, but we managed to get through it.

Hotel is austere, but has everything necessary for a place to sleep, shower and breakfast. The room was pristine and the beds were comfortable. The breakfast was more than adequate.

The "family room" could have used a bigger trash can and somewhere to put your things. We just had to dump everything on the one chair provided, so much of it ended up on the floor.

Nice Breakfast, kind personal and nicely located near bus (2mins) and metro (6-7mins).

Everybody should speak English to help your customers. 🙂