The apartments were clean and well equipped. The onsite restaurant was lovely and the pool bar and snacks were also good. It was only a short walk to the lovely beach

There were 2 pools - one adult, one for children. The adult pool was lovely and quiet for a few days until a larger family group arrived with older teenagers. They were dive bombing into the ball, shouting and screaming and playing balls - all not allowed in the adult pool. The pool attendant did nothing. I did complain at reception, but the following day when balls were being thrown in the pool the attendants said nothing until an annoyed adult threw the ball away from the pool. It was a shame as the pools are really lovely and provide both peaceful adult and lively children's space if used properly.

Baia de Luz is a very well maintained complex 5 minutes walk from the beach and promenade in Luz. Pool side apartment was very big and comfortable. Place was spotless. The Allora restaurant on site was great and good value. We loved the resort town of Luz. Surprisingly quiet in mid July ! No strip or loud disco bars / clubs. Definitely caters more to young families and older clientele.

The only improvement I would suggest is to have proper sun beds or at least comfortable chairs in the huge balcony. The hard plastic chairs are not conducive to sitting out on the balcony in the shade which I would have liked to do. Sun beds by the pool are comfortable and there is enough room to accommodate two of those on the balcony

Large apartment. Secure. Great swimming pools for the adults and a separate one for children. The cleanest of places and well looked after.

Separate couples and singles should be booked in apartments away from children! We had 4 noisy children, with inconsiderate parents staying above our apartment. The shouting, screaming and crying didn’t stop from 6am to 11pm! We complained and were only offered another apartment one day before we left! The attitude of the staff was ‘we can’t plan in advance to place you in a quieter area for the future’, so sadly we won’t come back.

Beautiful property, very comfortable and convenient. Amazing pool, and very nice and friendly staff. Place was very clean.

Initially the beds were like cement. However, staff topped it off with a topper and the beds became a bit more comfortable. Unfortunately, I still feel that the beds need to be upgraded to more comfortable beds as the mattress is extremely hard like a box spring and not a mattress. Also, our bedroom was next to the metal gate, so we could hear people coming and going as the gate kept on slamming every time someone accessed it. Walls were paper thin.

The apartment was immaculate and well positioned. The double air-con (main room and bedroom) was quiet and efficient. We didn't expect two visits from the cleaning staff for just a week's stay but they came and even changed the sheets as well as the towels. Very useful to have a large free swimming pool / beach towel. Lovely gardens well kept. Three heated outdoor pools one for adults only, one for families and one for kiddies...all very clean. Plenty of beach beds for everyone. The beach and extensive resort facilities were just a 5 minute walk away. The reception staff were extremely helpful. Good security.

Coming home.

Staff very friendly and helpful. Great place. Tennis, swiming-pool, spacious room

Great resort, walking distance to the beach, very good maintenance status, professional staff. Nice pool area, kid's playground... we enjoyed our time there very much.

Underground garage had a very steep and narrow entry. Not usable with our rental car (Ford Focus Station wagon) with a useless "sports package". Good street parking available, though. Elevator exists, but it will not stop at the street level entry. Slippery tiles in the pool area and in the hallways and outside stairs of the houses. Little kids WILL slip and fall no matter how careful they walk, and adults should also take care. The "Slippery when wet" signs are not really a solution. Who designs buildings like these?

The apartment was lovely and perfectly situated. The air con was amazing. The staff were mostly lovely and there was I nice little welcome pack.

That you only got a couple of cleans a week and clean towels. We asked for a late check out and that I was willing to pay and they only gave us an hour as they needed the apartment for the next guests. Also the lift broke down and we were on the top floor so when we left (4 Girls) getting the cases down was hard. Reception told us that there was no help but they would call the maintenance guy to look at it but it could be a while and that if we wanted to we could stay in the apartment for as long as it took. So clearly didn’t want to be helpful with the late check out as there seemed no rush.

Apartment very well equipped and great quality eg Kitchen equipment , drying rack etc. Master bedroom very spacious and lovely and comfortable bed. 3 bathrooms for the 3 bedrooms was great, Liked the toiletries and the milk in the fridge. Loved the tennis facilities and the pool table by the swimming pool and the adults and children's swimming pool layout. A nice little walk to the beach or the supermarket. And we use the spa treatment in your sister hotel and loved the complimentary facial and the beach towels. Liked the idea of the scheduled 2 visits of the cleaner in the afternoons

single beds - our teenage son said he felt the springs. Could have left a dishwasher tablet for each day of our stay and the cleaner did not come for the scheduled 2nd visit

Three heated swimming pools, one for adults only. Short, pleasant walk to the centre of Praia Da Luz where there are a number of good restaurants. Excellent air conditioning. Breakfast on the balcony in the sunshine. Immaculately clean with free beach / pool towels and free safe. Free underground parking.

There is nothing that we didn't like. We went last year and will probably go again next year.