The location Is really nice The rooms are big and comfortable The pool is super nice with a great view The breakfast was great They make their own wine which is very tasty to drink during dinner The restaurant was quite good

We liked everything but there are some suggestions for improvement for a 5 stars hotel. More staff. We often had to wait for someone to come, at the pool, at the spa , at the bar etc. The omelette station at the breakfast is super nice but it's not always functional or at least there was no staff there 2 days out of 3. For a 5 stars hotel I would recommend a bit more complementary things in the room, like a body lotion, bathrobes, slippers , and things like this.

Overall we had a great time staying here. The room was spacious, very comfortable beds, and the views were stunning. Pool was great - both indoor and outdoor, and the outdoor has a shallow area which was good for kids Overall the hotel looks smart and well appointed It’s a peaceful location The food in the restaurant is good especially the breakfast

There were a few things that could be a bit better - no soap or shampoo provided in our room, I asked reception who said they’d bring shampoo but never arrived. There is a Nespresso machine in the room but no pods. The restaurant only had a few of the meals available (and there are not really other restaurants near by).

Room with valley view and balcony. We had booked a room without and then you have a view at an industrial zone. We upgraded the room for the view and the balcony and that was worthwile. The food in the restaurant is very good. Japanese food is superb. Value for money in this hotel is high.

Room inventory not checked well. We had two rooms (because of an upgrade) and in both rooms items were missing. In one room no bottle of water and a second glass. In the other room no bathrobes and only one teacup and coffeecup for the Nespresso machine. In both rooms half of the minibar inventory was missing. The menu in the restaurant is printed on a shabby leaflet: not matching a five star hotel.

The staff was amazing, lovely amenities and the breakfast was simply great. Also, there is a courtesy tea and cookies in the afternoon, that was a lovely touch. The restaurant at the Hotel is also a nice option if you opt to dine in. The Location is a quick drive away from both Régua and Lamego. This was our second time here, this time with our daughter, and it sure won't be the last.

They needed to fix their generators. When the lights went down, the generators also went down, which made their task harder, especially for breakfast.

Easy and free parking. Staff is friendly, great customer service. Good breakfast, lots of variety. Food at the restaurant was tasty, room service was quick. Bed was really good, sheets were soft and the bed was really wide. Wifi worked nicely. 5PM tea and cake is a nice complimentary service from the hotel. Overall a nice 3 night stay.

So little privacy in toilet in the room, only glass door with gaps around it (=no soundproofing) ;) There was no coffeemaker in the room, only minibar. There was no table in the balcony. You need to wear a swimming cap at the indoor swimming pool. (Remember to bring slippers also!) Service at the dinner was a bit slow. We tried to go to the hotel bar after having dinner at the hotel restaurant, there was no staff present so we asked someone to come from the reception, but after approx. 15min wait after we left -unserved. Perhaps they were short of staff that night.

Absolutely stunning location and view - definitely worth paying extra for a vineyard view as one side of the hotel faces another building so only one side faces out over the Valley. Beautiful room and terrace, great bar, and very friendly staff. Great breakfast.

Restaurant evening meal very disappointing. The staff were perfect but the food itself was very poor for the price point. Definitely seems more like a 4* than a 5* hotel based on our experience with 5* hotels around the world. Poor quality amenities in room (no hair conditioner, body lotion and hand soap dispensers were empty), no coat hangers, no table on balcony, no kettle or hot drinks in room. Did not feel like a luxury hotel but was still very enjoyable.

cozy, great staff, excellent breakfast!

indoor pool is a bit small on the “rush hour” Hotel Restaurant is too expensive when there are great options in town

Super modern and comfortable hotel. Everything is quite new and beautiful. Breathtaking views from the rooms. Nice facilities (pools, gym, restaurant). Excellent breakfast. Overall very nice place to stay!

I feel like it would be nice if the experience was a little more personnalized, since it can be described as an agriturismo establishment. But it doesn't take away from the wonderful stay we've had.

I have been in many hotels, but MW Douro had the nicest staff. Raquel from the front desk in particular was outstanding. She was really attentive and caring, I am going to be back for sure.

Breakfast didn’t have many option.

The staff is very friendly and welcoming. In addition, the view from the hotel over the valley is astonishing. I did not have the opportunity to check out the gym, but it seemed to have everything for a good workout. In addition, the indoor pool is nice and the saunas clean. Perfect for when it's not sunny. The outdoor area is great too and so is the breakfast.

The price of food in the hotel is relatively expensive compared to prices charged by restaurants in the neighbouring village.