Comfy room. Loved having a restaurant in the l. Easy parking. Quiet. I loved the bath robes and black out curtains.

Coffee spots were on the hall floor upon arrival and were still there 2 days later. The surface was sticky. Fine dining isn't available until the weekend as well as the music. There were no brochures for things to do in the area. I googled everything. The breakfast was very expensive and I think they used powdered eggs. The casino was very cold. We were charged a "resort fee" although there was nothing available to be called a resort. No pool. No gym. A casino if you gambled but that pays for itself.

Presentation was a 10 First impression of room was a 10, comfy bed and nice pillows Thank you for the water bottles The Vine was a 15 out of 10 We loved the venue, rocking chairs, volume was perfect. We didn't need ear plugs and could hear every word that was spoken or sung. The show started on time without an opening act

TV-assuming it was the remote that wasn't working well even after new batteries Ice bucket wasn't insulated Refrigerator wasn't cold

Room was a great stay. Very spacious. Close to the highway so it was easy to access other areas around the resort. Great food options as well.

Front staff at night (after 10pm) could have been a little more helpful at check in. Was not able to find a luggage cart so we had to carry everything up in multiple trips. When asked where the elevator was due to no signs, he just pointed down the hall towards the casino.

The hotel was clean bright and comfy. We had a few minor inconveniences with our room - the hairdryer did not work and the closet light stayed on the whole time. Otherwise A+. Nice bathrooms!

The buffet is still not open, according to other reviews, it has been a while since it was available to guests. We won NOTHING at the casino but that might just be us...

It was a great place to go to a concert and social with friends. Everything was well organized and in place throughout the casino!

I got charged a resort fee of $15, nobody else in my group got charged it and we all booked through the same company,I spoke with them and they said they don't charge a resort fee, this is my biggest complaint.

Convenient as it is just down the road from my house. We lose power a lot and NYSEG gives days as estimated restoration times so that is how we ended up getting a room at Del Lago.

The toilet was continuously running when we entered the room. The layout of the room and bathroom is great so you didn’t really hear it while in bed. But the wasting of water got to me so I fixed it myself. Housekeeping should have had it addressed though.

Everything. I’ve stayed there 3 times now and each time was better & better. 🙂

The only thing I didn’t like was the location of my room to the elevator. I have some mobility issues. And I did not realize how far our room was to the elevators. The distance deterred me from going down to the gaming floor later in the evening.

I loved the staff, how professional and courteous they were. There were some great food options within the resort. The ambiance was perfect for a couples getaway.

Outside of shopping at the outlet, there isn't much to do in the general vicinity of the resort unless u take a minimum 30 minute drive.

Every single staff member or person affiliated with the hotel was so friendly and helpful. They truly act like they love their job. I would love to come back once a week if I could get some room comps.

A lot of walking. I have some disabilities and it is a huge walk from your hotel room to the blackjack tables,and then back to room.

Absolutely EVERYTHING!!!! Very clean, very friendly staff, attentive housekeeping…..

The only thing I would add is a pool and hot tub, I realize the hotel obviously has a casino (for adults) and the pool was probably not put in this hotel for that very reason (which attracts families with small children) but it would make the entire property perfect!