This hotel is an economical price but high end standard for staff-customer interaction at every level of service. The rooms are very quiet, I actually didn’t even need to use my ear plugs to fall asleep. The bed and pillows are so comfortable and the bathrobe to wear to the excellent swimming pool is very good quality. The restaurant was accessible and the chef really does know how to cook steak, and the breakfast staff makes an excellent cappuccino served in a porcelain mug.

Nothing! I booked in a Sunday night enroute to a conference, it was so good I chose this hotel in the way home 3 days later.

The hotel looks brand new even though it's already 5 years old. The decor as you walk is absolutely beautiful and not at all what I expected. Everything was also spotlessly clean. We had the standard suite which had a king bed, sofa bed in adjoining room with a little kitchenette. We truly appreciated the extra space that it provided over a 4 walled room. The room was lovely with all the amenities you could ask for and also spotlessly clean. Definitely enough space for 2 adults and 2 children or 3 adults for sure. Staff were friendly and always had a smile. I also appreciated that the hotel at the time was taking in evacuees from the Jasper fire and were providing them with a host of additional ammenities and resources to help them through what is probably the worst time of their lives. Kudos to the Sandman Group for caring.

Absolutely nothing not to like !

The hotel is very well decorated. Everything fits together beautifully, not tacky mismatched carpet like other places I’ve stayed at. The staff is friendly and fast which makes checking in and out a seamless process

On a previous stay I ended up with a room with a very uncomfortable bed but I think that was a fluke because every other time it has been great. The pillows aren’t all that comfortable either no matter which one I pick so I usually just bring my own

Great location, fully equipped kitchenette was a god sent for being on vacation with kids

Elevators were extremely slow to the point they seemed like they might break down, and understandably hard for the staff to enforce but kids need to have an adult with them at the pool. Both times we went there were children there without supervision doing extremely unsafe activities and also affecting everyone’s time in the pool. ( I do not blame the hotel, might just need a bit more monitoring?)

The rooms were very nice, clean, comfortable. Loved the shower. The pool was really great for our family, we spent a lot of time there. Awesome beds. Lobby was very nice as well.

It was loud. We could hear people above us most of our stay. As a family with kids, we totally understand and it wasn't a huge issue, but the sound proofing could be better. The fire alarm did go off our first night which turned out to be a system malfunction - nothing really to be done about this, just wasn't ideal.

How clean our room was Microwave was great Bedding and bed was very nice

The coffee service in the room sucked coffee pot leaked the pouches didn’t fit that’s why it leaked every where Come on guys every thing shows concern and detail and the coffee pot is like a who cares as long as it works we need to cut a corner on expenses so let’s hit the coffee pot shows poor taste

The location is perfect to meet up with family. The hotel is always clean and the staff are always great. Unfortunately I didn't have time to get in the pool but I will next time. I had the chance to take my sister from Nanaimo, BC to CHOP! It was her first time and they did not disappoint, it was soooo delicious and AMAZING! YUM! I have been telling my friends and family to come and stay here.

It was a tiny bit hot but that was a quick fix.

Fantastic staff at the front and they were very attentive to our needs. Spoke with a manager on our last day she was very polite and said the issues we had would be dealt with thank you.

There was an issue with house cleaning not doing there job properly but was taken care of by the hotel management and we were apologized to couple times.

Loved the large bathroom and shower! Comfortable bed.

The pillows were awful. No choice between thick and thin! I ended up taking a pillow case off of a thick pillow, putting two towels in it from the bathroom and tried to sleep that way. Didn't get much sleep and my neck still hurts. Not everyone sleeps on their back!

We've stayed here several times because it's a beautiful hotel at a reasonable price and the location is excellent. It's just near the entrance to Hwy 16 and close to many amenities such as restaurants and shopping in Sherwood Park. There is ample parking and the location is very quiet.

Nothing. One minor issue was the hot tub was closed for maintenance when we were there