We LOVED the handy location and eating our delicious gluten free meals out on the deck each night. The staff were soooo careful to check to ensure food safety as well n the foods were delicious 😋 Your wine list is very yummy and Bombay sapphire a hit. Would u reconsider stocking just a few bottles of Hahn Gluten Free larger???

The out side deck dining tables were always grubby n had bird poo. Might help if you put up the new umbrellas to shield the chairs n tables from poop. The rooms are huge! But they have stain spots on the carpeting and the chairs n cushions. Towels are very clean but some have huge holes and the little refrigerator was NEVER cold.

Check in and out process was easy, staff were extremely friendly and helpful and rooms were spacious. The room looked very welcoming, clean and well equipped; the bathroom was light, bright with a lovely walk-in shower (the shower head was lovely, water pressure great and temperature perfect). Towels were soft! Bed was comfortable - a bit too soft but that’s a personal preference - but easy to watch the TV from, there was also a sofa, table and chairs, desk, and fridge. There was a pool but we didn’t have time to use it and the lobby/bar area featured a pool table. Breakfast could be booked (giving you a significant discount) and was simply delicious! There were so many hot and cold options to choose from.

Could use a handrail in the shower to avoid the risk of falls, particularly for those with mobility issues. Didn’t really need a fully stocked fridge as there were items available at reception and there was a bar downstairs as well. Besides which, they were extremely expensive. Could have used a hot chocolate sachet instead of just the tea and coffee options (again, just a personal preference as we don’t drink tea or coffee.) Not really enough good lighting available in the room for reading as the bed lights were quite dim. An extra power point or two for charging devices would have been nice too.

The room is a good, generous size. The beds are comfortable. Everything was clean. The bathroom was a good size but for some reason they didn't bother to put a door on the shower. I assume that almost everyone coming to Albury would be driving, so the location is largely irrelevant.

Don't eat at the restaurant in the hotel. We ate there for dinner because we were too tired to find somewhere else. The menu looked okay, but what arrived was a big disappointment. The staff also gave almost no service at all. We had breakfast included in our stay, so we were back there again the next morning. Slightly better but not good food or good value for money.

Loved how spacious it was. The double was big and very comfy. Good size TV we attached our chromecast for our kids. The swimming pool was nice for the kids to cool down. Good private parking space. Our family room was actually a duplex room so it was really nice we could leave the median doors wide open and still have the feeling of privacy, with older children we all could have our space. also because it was two room made into one we had two bathrooms and with a large family it was PERFECT!

The noise outside. During the day it was quiet, but to our surprise the nightlife was pretty noisy and it felt like our windows were open with the amount of noise coming from outside. Also For a family room there wasn’t a kitchen available, which was inconvenient for a family. No microwave to heat up baby food.

Staff were friendly- in particular Emily. Emily is a valued member of your team - she always had a smile on her face, was chatty and friendly. Emily would be the reason I’d book there again.

It was extremely disappointing to be kicked out of the pool due to a private function. When we book accommodation we always look at the facilities available and book accordingly. We were in town for a basketball competition and after a long day in the court my kids were looking forward to a swim only to be told to leave after 10mins. I spoke to Emily at the time who was very apologetic and gave us a complimentary breakfast. Emily was fantastic about it. I feel something like this should be communicated with guests when they book especially when you have guests staying in the middle of summer. Also we were in the first floor and the music from the function was very loud at times during the night.

Good facilities and handy location on the main street. Great to have a pool and lots of parking available. There were many restaurants nearby when the hotel restaurant was closed on Sunday. Breakfast that was included in the price was one of the best buffet breakfasts we’ve had in hotels in Australia. Staff were friendly and we felt looked after.

The building is not the newest and it shows in some places, even though it is well refurbished not so long ago. Carpark was behind the hotel and a direct access to the lobby would have bern a god thing to have.

Clean facilities bed

Receptionist did not tell us about booking breakfast even through we asked upon arrival The price difference. However the breakfast was not good poor quality pastry looked like they had been in freezer for weeks not heated very poor quality!! fruit rotten and not seasonal no berries . Not great at all. No variety and I was told when I come at 9am there was no more pastries. No cheeses like ie soft cheeses no vegetables what about people who can’t eat cereal or bread for health reasons ?

It’s neatly renovated inside and in a good spot in Albury.

Unfortunately there are no reserved car parks for the hotel - I was under the impression that the car park attached was for hotel guests only but we spent 20+ mins driving around trying to find a park :( Also, don’t choose this hotel if you want a quiet stay, the location means there’s a lot of street noise but additionally the walls are very thin and we could hear everything our neighbours were doing, including their baby who cried most of the night.

Had a very Cosmopolitan feel about it, very busy in Albury that weekend. Receptionist was very friendly, beds were comfortable and you could open up the window for fresh air, instead of having the air conditioner on.

I am assuming there are renovations going on in the foyer area of the building, so that area seemed a unorganised, but we were in that area long enough for it to cause us grief. There was only 1 lift operating for a full motel that size so that was a bit of a wait to get out of the building. We were allowed to park out the front, so with a new car, we were very happy!

I couldn't fault anything at all. We checked in using the self-serve system, which offered us a buffet breakfast. Breakfast was amazing and very good value. We got room service for dinner. The food was delicious and very reasonably priced. Really comfy beds and so quiet! Everything was very clean and tidy. We did have a slight issue with the coffee machine in the room. Coffee came out very gritty. May need some maintenance done?