Good value for money. At the up-market end of accommodation. The suites had very good facilities. Plenty of facilities on-site, including large gym, swimming pools: one of which was adults only, room service, pleasant gardens and surrounds. Nice views over gardens and golf course.

Occasional bits of garbage where there shouldn't be, like food packaging and drinking straws in the little connecting waterways. A couple of staff were dropping extremely heavy hints for tips towards the end of the stay: never a good look.

I have been keep coming back to this hotel time and time again,the penthouse is really home away from home and service was excellent

I normally score 10 but this time i was unable to bid to upgrade my room as they link was not working and communication on booking.com they were not replying effectively,for repeat clients we really appreciate upgrades now and then

The penthouse we booked exceeded our expectations. The staff were pleasant and always willing to help. Breakfast was excellent and more options than expected.

It would have been good if ALL penthouses and rooms had door bells. The number of times other family guests could not be heard knocking when we were in the front room or on the terrace upstairs. A full length mirror in the wardrobe doors would be great PLUS bedside lamp that are isolated from other bright lightings. These are ALL minor things and did not dampen our stay in anyway. Just things that could improve experiences and noted because we were a wedding group of around 60 in the same hotel.

The service was exceptional/ incredible. Well done to management and extended staff. Pleasant, accommodating and polite staff. Definitely committed to their slogan ‘Home away from Home’. Well done. Solution driven mindset. We were happy with our King size room. Thank you.

We had a great time at The Houghton - the hotel is lovely, the grounds are very pretty and well designed and the staff is super friendly and helpful. We went to the spa and had some of the best massages ever, we used the fitness studio and the heated pool. Breakfast was excellent. What more could you want?

The decor of the roooms could be slightly trendier and where our room was, above the restaurant, we could hear noise through the closed windows until the outside area was closed (promptly at 11pm!). It is a massive hotel which sometimes doesn't feel so cozy but it makes up for it with lots of nooks and a well designed garden.

This was by far the best hotel I've ever stayed in. The staff were ALL absolutely lovely, helpful, friendly and attentive. Our room and every single space we visited were all spotless. The breakfast was delicious and the lunch/dinner menus had plenty of variety (although I did order the prawn linguini twice because it was so good). Modern pools, great gym, lovely spa. We will definitely stay here again. It is a short Uber ride away from town, main attractions, and about 20 minutes from the airport. There is underground parking available but we didn't need it. There's a lovely walking track around the golf course. Can't rate this place highly enough.

The only slight disappointment was a bit of a miscommunication regarding a tour we booked to visit the Apartheid Museum in town. We thought we were paying for the return trip there, plus admission, and a tour, however it was just the return shuttle which was a bit of a shame. But no fault of the staff, just poorly explained in the leaflet.

Hotel is fantastic especially if you have a days layover before flying to Kruger, as we did and have time to enjoy the facilites. The quality of the rooms are out of this world and very good value for what you pay (though I am comparing to UK prices) The restaurants offer a very good selection of food and are again good value. Would definitely use this hotel again and recommend wholeheartedly to other prospective guests.

We never quite managed to get the Jacuzzi to a temperature that was right.. in spite of two visits from maintenance.. probably would be ok if we stayed more than one night or it was turned on for arrival.

Overall, we had a great stay – the room was clean, staff were friendly, and the location was perfect. However, we had to leave early in the morning (at 06:20), and unfortunately breakfast only started at 06:30. At check-in we were told there were no options, but when I asked at the restaurant, someone mentioned room service could provide something. I even asked if I could pre-order oats to keep in the fridge. However, when I called room service at 05:40h, it turned out nothing was available after all. It would have been great if the information had been consistent, and even a small takeaway bag with a banana and croissant would have made a big difference.

It was good, loved the wide variety of choices on our breakfast menu

Can hotel book taxis for clients for the benefit of those clients without an Uber app

Staff are always very friendly and welcoming. Rooms are kept to a very high standard, very spacious and great value for money. Facilities Gym and Spa are great.

It’s a shame they don’t have a deal with the golf club for guests to play on weekends. Minor issue is that there isn’t much in the local area within walking distance so you have to Uber to get around. I have stayed here a few times over the last 2 years, I think they could do with an update to the Nova food menu, even just adding in a couple of new items every few months. It was great that sejour’s menu was changed since my last stay.