Exceptionally clean in all areas, very helpful staff, many good quality breakfast choices with some different items each day. Location was excellent for catching trains to different areas and easy access to taxis, drugstore, konbini and grocery store. Walking distance to Wakayama castle as well.

I read online tattoos are allowed in public bath from 1200-0600, but at the hotel the time posted was 1200-0400. I could not being myself to stay awake or wake up that early so was disappointed to miss the skyspa

The spa was wonderful. There were wrap-around towel-like things that, as a foreigner, I wasn’t sure how to use. But me and my kids were not comfortable dipping in the outdoor onsen completely naked so we wore the wrap-around and dipped since swim suits are not allowed. I told it to the staff and she was kind and gentle and said it’s okay, that I just put the wet wrap-arounds with the used towels. The staff were warm and one even spoke English so it was welcoming for us English speakers. Everything was great and smooth. I booked the hotel on a last minute rush because we went there on a whim and didn’t read much about the inclusions etc, and didn’t know that I reserved without breakfast included so it’s a shame because the view at the lobby was excellent. We could have just included breakfast when we got there but it’s cheaper online so we just skipped breakfast since we were vegetarians anyway and probably not much choices for us so it probably won’t be worth it but I’m not sure.

The bed might just be a bit too soft for my husband that he couldn’t sleep on it with his back pain so I just gave him the blanket and he slept on the floor. He said he slept well there. 😁 I was expecting a room with a river/lake view out their beautiful full-wall window, but we got one with the city view. It wasn’t so bad but in the morning it’s so hot by the window and too bright so we had to close even the light-proof curtains and just used indoor lighting.

Located at train station. Short taxi ride to Wakayama Castle. Short train ride to Wakayama Station for change to express train to Shurahama Beach. Staff remembered my name. The outdoor onsen was lovely. The layout, design and style of the room was beautiful.

No sign to open air onsen. No map to onsen and open air onsen in room. No online map to front door of hotel in relation to train station exit. That said the indoor and outdoor women's only onsen was lovely.

Clean and very spacious room at a very good price. Staff is very friendly and helpful, and quite fluent in English compared to other places. Located right at Wakayamashi station, supermarket and restaurants are just downstairs.

1. I always prefer some working table for laptop and things. Though the room is very very nice (I gave 10 points) but would be great if I got a bit bigger table than the small glass one there. 2. It would be great if you could post parking info on booking.com , eg. link to another page with info. I think first time customers may find it hard to get to the right parking. 3. Be careful, the parking does not have max daily cap, if you don't get stamp from hotel, it will be so high like 5-6K yen. But if stamped, it is 800, which is ok for me. Calculate ahead if you plan to drive in and out many times in a day. But if you come by train, this is super convenient.

Clean and very spacious room at a very good price. Staff is very friendly and helpful, and quite fluent in English compared to other places. Located right at Wakayamashi station, supermarket and restaurants are just downstairs.

1. I always prefer some working table for laptop and things. Though the room is very very nice (I gave 10 points) but would be great if I got a bit bigger table than the small glass one there. 2. It would be great if you could post parking info on booking.com , eg. link to another page with info. I think first time customers may find it hard to get to the right parking. 3. Be careful, the parking does not have max daily cap, if you don't get stamp from hotel, it will be so high like 5-6K yen. But if stamped, it is 800, which is ok for me. Calculate ahead if you plan to drive in and out many times in a day. But if you come by train, this is super convenient.

It's right above the train station, and there's a bus terminus The mall is very convenient for travelers The area around is a bit hip and mixed, with many eateries The room and facilities are just so modern and clean The room view to the city and the castle is nice The sky open-air spa and sauna gave me a nice experience

The JR station below is Wakayama-SHI station, and you have to take a short ride to Wakayama station, which is the main station, and that gets you elsewhere on JR. The frequency of this line can be low at times, like 1 train per hour.

The location can’t be beat. Right on the Wakayamashi station make it easy to travel anywhere in the area. The hotel is also located within 10 minutes of the Wakayama Castle and downtown area. The hotel staff was courteous and helped us with every question we had and always was a pleasure to work with. They helped us fill our the luggage courier slips to our next hotel and made everything easy from checking-in to checking-out. The hotel room has a breath taking view of the surrounding area, no other property would have this view. The sky spa made our late nights worth it as we got to relax and enjoy the city from an advantageous view.

N/A

The hotel location was great. Close to the train station and had food option pretty much next door. Great food options too! The included onsen and sauna facility was amazing and clean. While the room was a little small but this is to be expected for typical hotels in Japan. We were comfortable with our toddler. Surprised that the public library was next door and had a huge children area. Wish we could have time to spend in there too. Such an aesthetically pleasing library!

Nothing. Everything exceeded my expectation for a hotel that's pretty much at the train station.

Beautiful modern hotel. Room and beds were huge (by Japanese standards). Great river and mountain view from my room and from the hotel lobby where we have our breakfast. Breakfast cost Y2200 per person - it was a little expensive for a standard Japanese breakfast spread - but we paid for the view, ambiance and service. Coffee and coco drink was good :) Extremely accessible as it is 1 min from wakayamashi train station, bus interchange, Starbucks and 7-Eleven.

Only downside is there is no shopping, sightseeing, good eating places nearby. We have to travel by bus / train or walk quite a distance to get to these places. Only exception was the tonkatsu restaurant which was 5 mins walking distance from us. Good to buy the Nankai 2 day pass and JR Wide Area Pass if you are visiting Wakayama.

All Japanese female staff and Japanese male staff were very friendly, polite, helpful and provided good customer service. Hotel was spotless and clean; also my room location was very good!

A staff member (Male) who can speak Chinese provided poor customer service and was misleading to customer. I wasn’t happy about that. Also I couldn’t have the Sunday breakfast even though I got the breakfast coupon because the hotel was too crowded and needed to have a long wait. I wish I could make a reservation for breakfast at the hotel, I did ask for it, but it doesn’t have that service :(