This was a great hotel. The staff was amazing. They allowed me to store my bags before my check-in time and put them in my room before I checked in. The staff also gave me great suggestions for places to see and to eat the local fare. The public bath was a great way to relax after sightseeing.

My room had a wifi problem so I was placed into another room but the new room was close to the lighted sign of the hotel. The hotel is a bit far from a train/subway station but I think it was the fact that I was dragging a roller bag in the snow. The bed did feel a bit hard.

Location. Facilities. Plenty of vending machines and a laundry to use. The smart TV was good and allowed us to use streaming apps such as Netflix

Very small rooms. Expensive. People with tattoos cannot use public facilities such as public baths. Despite booking non-smoking rooms, one of our rooms was on a smoking floor. And it did faintly smell of cigarettes. Staff mixed up our rooms and gave us the wrong number of keys.

I like the onsen, the onsen was big enough. Just that have to climb stairs to get to the open air onsen and while climbing, it was so cold. The receptionists were all very friendly and I felt welcomed and they could speak English which was good.

The location was a little bit far from susukino station and have to walk about 9 mins and during winter time, it was so slippery.

Breakfast had a wide array of selection, as good as many of the past reviews had already mentioned. Onsen was enjoyable, open air onsen could be accessed via the flight of stairs on the right side in the room after the dressing room (for men). Massage (I had full body) was really enjoyable with various kneading and stretching techniques, you can make your reservations at the front counter and payment will be made when you check out. The massage location is on the 1st floor (recreation area) using the lift in the onsen area. Room is small but manageable for it's cost, comfy bed.

Good location, walking distance to Susukino. On site onsen was awesome. Breakfast buffet was really good with lots of delicious options.

The smoking room is right by the entrance lobby so right upon entry you smell cigarette smoke. We don’t smell this anywhere else in the hotel though.

Breakfast was excellent, tasty and good quality. The "retro-style" onsen was quite interesting, an experience that's quite unique.

Location was quite a distance off the train station, needed to walk quite a distance, dragging our luggages through snow was a challenge

Great breakfast Onsen included in the price of the room

Outdoor pool of the onsen wasn't available during most of our stay Onsen in general need some touch up

Courteous staff, quick service! Rooms were spotlessly clean as expected (and well heated in winter), and the breakfast buffet has a wide variety of options (meat, salads, eggs, noodles, rice, bread, natto, milk/juices)

The breakfast in the hotel is excellent and everything is quite good, but for some reason there were no bags of tea and coffee in the room. although there were cups and a kettle

A little bit pricey

Great value for money! I booked the superior cabin room which was the right amount of space for my ski bag and luggage. The unlimited use of sento (bath house) was included in my stay!