We stayed at the Four Points by Sheraton Downtown San Jose during Cinequest, and it was an excellent experience. I was there with my family, including our baby, and the staff couldn’t have been more accommodating. They were incredibly friendly and professional, always keeping the conversation open and making sure we had everything we needed. Their care and attention made us feel very welcome. The location is perfect — right in the heart of downtown and easy to reach, which made attending the festival and exploring the city very convenient. Overall, the combination of great service, a prime location, and a welcoming atmosphere made our stay truly enjoyable. We would definitely stay here again!

The stay was perfect, but at times we could hear noise from the neighboring rooms. Improving the soundproofing between rooms would make the experience even better.

Centrally located. Felt safe walking around all times of the day. Gym was small, but did the job. Staff was very helpful and friendly.

I was unaware that there was to be a late night event occurring at the restaurant below my room during the first night of my stay. The music volume kept me up way past my preferred bedtime. That was the only obstacle I encountered and what prevents me from giving this stay a 10/10.

The room was in a very convenient location on the second floor, easily accessible via the stairs. The main room and the bathroom were both quiet and clean. Overall had a good experience during my stay.

Nothing in particular was bad about this hotel or the room I stayed in. I will say that I tried to book a room in the lobby in person, but the pricing was way higher than it ended up being through booking.com. Like $100 difference.

I really liked the building itself. Seemed like 'old arcitecture'; not something you'd find in a place like San Jose but more like in a metropolitan area like New York.

Parking was exorbitant. $45 for overnight parking is something that needs to be mentioned in the price.

I like the location of where the hotel was, the staff was friendly and prompt, and the entire hotel was very clean

I didn't like having to pay for parking, I also did not like that you had to park your car at the public parking area and then walk down the block to the hotel, there should be a hallway or pathway to get to the hotel that is not on the main street, the location of the hotel is on a busy street with lots of traffic

It was a beautiful room that had a nice view

The refrigerator wasn't cold enough for my things, they had no toothpaste or mouthwash and this happened to be a trip where I was exhausted and wanted to be relaxed after a busy work day but when I called the lady at desk she could have saved me a trip of walking down to desk after I asked for toothpaste and they had none.

Great location, right in the heart of downtown. Don’t complain about the parking, it’s pricey but kind of standard. Lot is right next to the hotel, not a bad walk. Staff was courteous and the place was very clean.

My tv didn’t work the last morning I was there. Not a big deal, but I still had 5 hours until check out time :-)

Location was great and room was more than nice! Def worth the price paid for

Upon check in at approximately 2 am, the staff was asleep on the couch in the lobby. I awkwardly stood for about 5 minutes trying to figure out if there was an additional staff member or how to wake the staff up. Besides that, no complaints!

friendly reception. cosy lobby bar and restaurant in same building. right in the middle of downtown San Jose. many restaurants and community activities at time in the area.

flight path for planes at San Jose airport quite noisy early in the morning. slight smell in room.

It’s very fancy and cozy, loved the suite they upgraded us to for free, and everyone was so nice and helpful !

i had trouble paying my deposit bc of my card chip not reading and the swipe not working either. I wish they had tap to pay. But they were accommodating enough to let me pay cash for the deposit.