The location was amazing, directly on the beach with gorgeous views from the balconies. Food at the restaurants was quite good. Staff was helpful, efficient and friendly from valet, to front desk, restaurants, and pool and beach staff. Great service by the pool for food and drinks. We were in a two queen bed room which was clean and comfortable and had a large living room area. We were lucky to go during a week where pricing was much more reasonable so definitely got value for our money.

Not anything that is the fault of the hotel but if you're looking for a mostly adult experience, be aware of that there are many families here with very young children. Therefore, they tend to take up a lot of the pool area so definitely go early to grab chairs and umbrellas. It's definitely still worth it to float around the lazy river with your drink. If I was being picky, I would say I wish the shower had a full door/wall.

The beach, food, pool, rooms, and spa were great. The staff was friendly and helpful. the bed was incredibly comfortable. We actually stayed 6 nights and ate most of our meals here. While pricey, there was a decent selection and I didn’t tire of the food because it was excellent. (The seafood risotto is to die for.) I would highly recommend to friends and family.

It isn’t in walking distance to pretty much anything (including other restaurants). We didn’t overly mind that, but others may. Our shower leaked all over the bathroom floor.

Right on the beach, rooms spacious.

Unless you have a car, it's at least a 20-minute walk to get anywhere... Only provided two bottles of water on our first night, and we stayed for 4!

Great beachfront location, clean, very friendly staff.

The air conditioning is set way too cold in the bar and restaurant, we had to leave the restaurant to sit outside where it was more comfortable.

We booked an Oceanview room and it did not disappoint. It is a very old character resort that has been completely remodelled. The room was large and spacious and it had a nice bathroom. The resort is right on the ocean and the view was excellent. The beach itself is beautiful soft sand and perfect for children. This resort has many family activities planned at the beach - lots of beach toys and lounge chairs. We found the food and service in the restaurants very good and the staff overall were knowledgeable and courteous.

Our suite was very expensive and we expected all to be perfect. There were small issues - tattered rug, lighting ambiance could be better (dark spots and too much light in others), the fan was noisy and a light switch was missing. These issues shouldn't happen when you are paying top dollar. Not the fault of the resort, but it is far from everything except the beach. There are no shops, restaurant or even a convenience store close by. Taxis were difficult to get and we found both taxis and Ubers expensive. Perhaps a shuttle provided by the hotel? If you want to stay put it's an excellent resort for families.

Lovely king suite overlooking the ocean. Very roomy and well appointed. Restaurant and bar staff were excellent, as was the food and the views. Loved having a private beach right behind the hotel with chairs and umbrellas. Loved access to a coffee/breakfast bar that also served gelato!

Beach chair service was outstanding the first day. Someone put out a chair where I desired to sit, an umbrella and covered my chair with a comfy towel. Second day ...not the same experience. Person walked me to a vacant chair, no towel and never saw him again. Wouldn't it be normal to provide someone with a towel?

I stayed at the resort during an extended layover. The staff was always thinking ahead and providing the best recommendations to accommodate my situation. They offered me an upgrade at a discounted price and provided a drink voucher on the first day. The staff makes this place what it is. The poolside service was outstanding. Everyone was friendly and kindly explained that one staff member is serving all customers at the pool so it might take some time but I was always provided with an update on my order. I believe her name was Genna, she had the best attitude and took her time speaking with guests to make sure everyone was okay. She should really be in charge of some customer service division at the resort. The beach service was out of this world, and the staff at the bar were super friendly, I felt more like a friend than a guest.

The building is out of date and the resort is quite small.

Incredibly pristine facility! EVERYONE was exceptional! The cleanest, friendliest, hands down best hotel I've ever stayed at. I wish I could have remembered every employee's name, Centri ( I hope I spelled that correctly) she greeted us at the front desk and was so welcoming and helpful. She literally took care of everything for us and was outstanding. Nick and Frank at the beach set up our chairs and took care of our orders. The bartender on Tuesday evening (5/21) I didn't get her name, but she made the best drinks. Every valet attendant was quick and resourceful with recommendations. The house keeping staff making sure we had towels and toiletries. I could go on and on. I'm truly just blown away and will never not recommend this hotel.

Everything was superb.

Nice comfy beds Nice staff for the most part Good adult drinks Valet was very helpful Beach waiter and waitress were the hardest workers of the whole place They had a shuttle to go to restaurants

Rooms were outdated Needed remodeling You had to buy any drinks you were taking to the beach. No cooler full of adult beverages Everything had a 22% hospitality fee so I really hope the outdoor waiters and waitresses received a good bit of that 22% because they deserve it Pool closed at 8:00 That was probably the worst thing. Kids wanted to night swim

The place was nice. The pool staff and the beach staff were great. Chris and Frankie were awesome. The view from 412 amazing. The room was huge. One thing that could go both ways is the seating at the pool. You have to wait for them to sit you. Which is great, but if you want to move around chase the sun or shade you cant just move your own stuff. you have to go ask and wait for them to move you.

The plugs in the bathroom of the room I was staying in were worn out. I could not plug anything in and had to do my hair in the room move the TV stand to get behind to plug it in. room service i had to ask for and if anyone ever stays on the beach we know how floors get.