The hotel oozes historic old-world charm with its 1930-era lobby and quaint window displays annd murals along the hallways. The surrounding park is spacious and relaxing, and the proximity to the Roosevelt spa mineral baths (within walking distance) cannot be beat! They ordinarily offer a lavish brunch buffet on Sundays, but it was not available this past weekend due to two large wedding parties, or so we were told. But the a la carte breakfast offerings are ample and tasty too.

The rooms are a little dated and not especially elegant given the price, and the bathrooms could use an update, for sure. Also, we were put in a room right around the bend from the elevators (No. 425) and could hear the loud rumble of it going up and down day and night. But the staff is very friendly and welcoming. Would not stay anywhere else up there!

The location was excellent, but what was the best is the car service they provide, for going to the track, casino or the strip, they take you and they pick you up when you call, the trips are all like 10 minutes and to leave you car in the lot was Ok by me...I also enjoyed the outdoor seating and even though the rooms did not have a microwave, they provided one in the lobby and then you could eat outside where they provide tables to eat and rocking chairs to digest. They also have an enormous swimming pool, which , could open a bit earlier than 10 AM, i would prefer it opened at 8 am, all in all a nioce 4 days....

the beds were too mushy, at least on the room we stayed, the type of bed where you make an imprint and try to roll over , its like going uphill...i have too admit when i got home, my bed was so much more comfortable but we managed it for 4 nights

The room location had a nice view and was close to the elevator. The beds were extremely comfortable, and the A/C was good. I was able to order dinner at Putnam's and take it to our room, as my mother was having trouble walking. The front desk staff, bar staff, and the maintenance gentleman were accommodating and friendly.

The beds were very tall and difficult for my elderly mother to get into. Fortunately, the maintenance gentleman who came to reset our TV remote provided my mother with a step stool to make it easier for her to get in and out of bed.

I loved the old time feel, and classic decor. The lobby smelled wonderful and all the staff were attentive and outstanding.

I think the shrubbery and grass from the parking lot through the walkways to the hotel could be cleaned and maintained. I also noticed cigarette butts strewn throughout the check in driveway and took it upon myself to clean them up. More attention to detail on the outside of the property is needed. The hotel is so beautiful, you don’t want to see any of the magic lost on small easily fixable details.

Fabulous historic hotel in the Saratoga Springs Spa park. Rooms were lovely, clean and comfortable however the standard rooms are a bit small. Restaurant was very good.

Two issues - 1) Hotel was closing for the winter and the heat to our room was turned off. Eventually got a space heater, however on the weekend, the heat miraculously came back on - Guess it was too expensive to heat when there were less people in the hotel -- Very annoying. 2.) There is a $25/day amenity fee which booking.com said was included. If everyone has to pay the fee, then it should just be a part of the room rate. Shame on a state owned hotel charging junk fees

The location is beautiful & breakfast out on the patio was great. The staff are super nice, lovely people. The free transportation to town & the racetrack is great drivers also super nice, bright gentlemen. Tip well to all the wonderful staff.

Well, bookings.com charged me $25 for hotel amenities & the hotel at checkout also charged an additional $75...$25 per night, annoying. Dinner food needs help & the staff at bar & food although super nice need a bit more training they seemed afraid & worried to make a mistake. SPAC was inconsistent with security practices. They searched me, took away my small fanny pack & scanned with a security wand. I had to remove my eyeglasses & phone & carry in small pockets. At the same time the woman seated next to me had a large Mary Poppins black tote full of stuff. No common sense whatsoever.

The staff were all very friendly and helpful. Room showed minor signs of wear and tear but was comfortable and quiet. Great walkable location for going to events at SPAC. We were only there for one night so didn’t use the shuttle or other facilities.

There were a few signs of minor wear and tear in the bathroom but nothing big. Shower head was extremely low, sort of chest height, so it seems like it would be difficult to wash your hair or wash in general if you’re tall.

Location close to Saratoga Track; classic architecture and grounds. The restaurant manager/hostess who apologized for light dinner menu on concert nights that ruined my anniversary dinner plans I had made at the Gideon Putnam.

Reserved table for a up-scale, romantic anniversary dinner in the Gideon Putnam restaurant only to be told that light dinners (flatbreads, salads, burgers) are on the dinner menu nights there are concerts at the neighboring Saratoga Performing Arts Center. I made the room and dinner reservations noting it was for my anniversary and no prior information was provided. Not expected at a $300+/ night hotel

Well they tried to charge me a 32 dollar fee for “ resort services of which were the shuttle and other things but tell you this at the end of your stay. Another guest complained about it and they waved it I did the same and they did mine very expensive place to expensive for me. Thank you for saving hd money other guests booked with them and paid 220 dollars more for the sand room !! B

Nothing

The location could not be better if you are going to a concert at SPAC.Set in a beautiful park.Room was clean,comfortable,and quiet. The buffet style breakfast was very good,excellent coffee,pleasant and efficient staff.

The bar/restaurant doesn’t open till 5pm,the start time of the concert we attended.It then closed at midnight,barely an hour after the end of the show (food service stops at 10 pm),so basically it was useless to us. The tv had no signal.A call to the front desk informed us that the service was down.