My room was nicely done and comfortable. It was pretty warm outside, so coming into a room with a cool temperature was very refreshing. I liked the location and the facilities were secure. I felt safe there.

Only two things stood out. 1. No vending machines. I needed bottled water and there was none. Had to go outside of the hotel to get some. 2. Not enough tables in the breakfast area. Unfortunately there were a lot of people who were staying at the same time and the lineup for breakfast was significantly long. Otherwise, the breakfast was excellent. Thus, the reason for a 9, instead of a 10.

The King room is truly huge as I could make a full turn of the luggage cart in the entry hallway of the room! The king bed was also huge with no needed interruption from the person beside me. There is a microwave and a fridge with freezer in this room which is always nice and the accessible bathroom was also large. There was a lounge like chair and side tables beside the eating table and a large t.v. platform. Ice machines are on floors 3 and 5 and the swimming pool and workout room were a bonus at no extra cost as well as free parking.

Only unsightly thing was the rusty outline at the base of the toilet where it looks like it was moved and as a female, I never like toilets with that gap in the edge of the seat but c'est ca. The underground parking was somewhat dingy and the smell ran me out of there with my sensitive lungs. The above ground parking lot could be bigger and was pretty full for the weekend but free is free.

The restaurant attached to the hotel was very welcome news and a late dinner really made us feel better after a day at home with no power during an ice storm. The rooms were comfortable, and the in-room coffee maker the next morning was appreciated and necessary.

It's an odd property, hard to find in the dark, hard to locate the entrance, the parking lot was tight and packed, and it wasn't obvious where the entrance to the underground parking was or that you could drive right up to the sealed door, a little disconcerting if you're new in town and it's late.

Staff was exceptionally helpful. My phone was lost and the staff put out a search party. All I could assume was I must have left it on the roof of my car when I removed my bags from the car. They searched floors, scoured the security recordings and wrote notes on the electronic message board to notify me if the phone was found.

It was a very pleasant experience, I was surprised that although prepaying the room before arriving, a large deposit was still required. It was cancelled at checkout.

The handicap accessibility situation was not handled with care after numerous emails and time spent during checking. We paid for 2 fully accessibility rooms and ended up with one. I was very tired of the handling of the situation that I did not even ask for a refund. Rm 306 was accessibility rooms but 410 and 422 were not. Not very happy because my elderly mom had to come to my room from 422 to 306 to shower everyday.

The carpets in all 3 rooms have stains on them but overall the rooms were clean.

The room was well appointed. Front Desk did their best to accommodate my choice for quiet room away from elevator with a bathtub. The manager granted request for late checkout and was very helpful in assisting me with lobby computer and printing some documents. The breakfast buffet was well above average. There was a fitness room.

Toilet paper was rough, although there were tissues that was fine. Bathtub was a bit short for my long legs . I prefer at least 1 bar of soap in addition to liquid soap. The fitness room needs an adjustable bench. But the above-mentioned issues are minor. There was 1-2 noisy guests in surrounding rooms, but this is not the hotel's fault. In addition I had problem adjusting room temperature. However, as I didn't report these issues to front desk for resolution I can't hold hotel responsible

Hot breakfast has an option for everyone: pancakes, cinnamon rolls, beans, eggs, sausage, yogurt, cereal, juice, coffee, etc The staff were incredibly friendly and helpful despite being busy, rooms were immaculately clean and large. They accommodate dogs, a large pool, and small fitness room.

They did not honor my reservation. Perhaps this is standard practice in the hospitality business, but I was extremely disappointed and it added stress to a long travel day. The room I reserved was not available, so they offered me a cot and 2 queen beds. If they rented my room to someone else, I feel they should have compensated me or at least notified me prior to my arrival. I am still waiting for compensation.

Location was great. The hotel was very close to the family we were visiting for Christmas Day. The hotel was pretty new, so the building and facilities were in very good condition. The guest room was clean and very comfortable. Breakfast service was both hot and cold and, included a good variety of food choices. Parking at the hotel was easy, and you were given the choice of outdoor or indoor parking.

I have mobility issues so I chose an accessable room. The room was spacious with a bathroom that had a great walk in shower. I appreciated the grab bars in bathroom. loved the restaurant located on the ground floor, can be accessed from the inside of hotel. Casual dining.

The rooms could us an update as they are appearing a little worn and dated.

We had a wonderful stay at this hotel. The room was exceptionally clean and well-maintained. The bathroom was stocked with quality toiletries, including Dove shower gels and lotions, which was a pleasant touch. Everything felt very comfortable, and we truly appreciated the attention to detail. Highly recommended!

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