We had a family room for 3 of us (parent and 2 grown children). It clearly was aimed at smaller children, but my kids liked the enormous llama toy! The pull-out sofa was surprisingly comfy according to my son and there was still sufficient space in the room for us to move around comfortably. The hotel location is a little out of the way but easy to get to the metro which will take you anywhere. We enjoyed walking up through Chinatown. And there are loads of small eateries, cafes and bars just a short walk away. Breakfast provided a good selection. It could be a little busy, but most items were restocked very quickly and the wait staff were really kind and helpful.

I completed the lengthy pre-check-in documentation online prior to our arrival as requested, but seemingly the check-in staff had to cover the same ground as check-in took about 30 mins. My request for a late check-out, which had been granted online, seemed to have been lost in the system. I also had to follow up our breakfast being included in our room-rate as this had also not been registered by check-in. Sadly the weather was rainy and the pool was shut for our entire stay. Also, we tried to visit the bar on one occasion, but it turned out to be a fairly dingy room with the loudest karaoke I have ever heard, to the degree that neither my daughter or I could understand the bar staff. We left without trying a drink.

The location was really good. Easy access to MRT, restaurants and coffee shops.

The lobby areas had very few seats to accommodate guests awaiting check-in. One of the staff was very disrespectful to my family. However must say it was only one person. The rest of the team were really nice and helpful. Mr. Kazim provided exceptional service.

Great hotel for a 2 night stay, within walking distance of cafes, restaurants, China Town (15 mins) and other key attractions (30 mins). Our room was large and well maintained. Bed was comfortable with quality sheets and pillows, giving us a good nights sleep. Staff were polite, if not friendly. Breakfast was incredible, with a huge choice of items to suit any appetite and taste. One of the best we've had in a while.

Only two or three TV channels worked during our 2 days - a hotel wide issue. Staff could not explain and were quite dismissive. While that might be ok for most, we were jet-lagged and poorly so spent a fair bit of time in our room. Luckily, TV did allow casting of Netflix, so we made do with that. Unable to get a coffee (with milk) at 6am anywhere in hotel. Told by reception to wait until 7am (breakfast) or walk to cafe 400 yds away. For a 5 star, city hotel, I found that astonishing.

Really large room that was super clean! Large bed, great working space and a very comfy couch. The bathroom was large and clean and had a bathtub! Cleaning staff were super friendly and did a fantastic job each day 🙂 Hotel is close to a few bus stops and 2 MRTs. I would definitely recommend this hotel!

There was no body lotion or hair dryer in the bathroom. The fridge was on the lowest setting until I realised the day after...

1. Excellent location 2. Great amenities 3. Great vibe. 4. Rooms were clean and big enough for two guests. 5. Staff were friendly and helpful.

1. There was an issue with holding the funds in my debit card when checking in, but this was eventually resolved. 2. Our fridge also didn't work (not cold enough), but luckily we didn't use it much. 3. This was out of the hotel's control, but for one of the rooms we booked, they gave us a room with one bed when we selected a two bed room, which made it inconvenient for the two guests who preferred to sleep in separate beds.

on check out, I had paid my bill in full, as I was about to get into a taxi to airport - the gent from reception ran outside shouting that I had not paid the bill - in front of street of other guests - I pulled out the receipt that he had just given me, and then he called security - who told the taxi driver to not take me until they had checked - they had forgotten to add a laundry bill of $9 to the $1800 bill that I had just paid as it had not been processed by them they then asked me to authorise payment - this is all happening on the pavement outside the hotel I had a great stay - and this really ruined it - visited many hotels in the last 30 years of travelling , never been so embarrassed

It’s a business hotel so the rooms are spacious and comfortable. It has a reasonable gym with resistance training machines and dumbbells. Breakfast is very good. The staff are excellent. Very helpful and polite.

I didn’t like the fact Booking . Com overcharged me and then tried to blame the hotel… terrible !! I have cancelled all my future bookings through this app. Disgusting level of customer service . Lying to me and refusing to reimburse the 8000thb. Well the jokes on you! That just cost you tens of thousand of dollars that I spend every year traveling

Overall, staff were very friendly and helpful, except for when I needed to sort my luggage and sat on chair/lounge near reception window. I didn't even realise it was a cafe and was told by the woman I needed to move at least twice if I wasn't buying anything. There was no-one else sitting on any of the seats so I was not preventing anyone from eating at the cafe and as a paying guest of the hotel it was not very welcoming. Rooms were quite spacious and bed was very comfortable. Restaurant provided a great range of dishes for breakfast. Transport (buses and MRT) very close by to access places of interest in Singapore.

Being told to move from a lounge that enabled me to sort my luggage which shampoo had leaked in during flight before I put them in storage for the day until our room was ready. No-one else was sitting in cafe area. I feel these seats should really just be available to all guests of hotel even if not buying a coffee or cake.

The room was spacious, comfortable, and clean. The bathroom had both a shower and bath, which we appreciated. All amenities we required were supplied - iron, hair dryer, shoe shiner. The hotel offered luggage storage, a well equipped gym, and a clean pool. The location was easy to walk to many places, but also had buses and trains nearby to get further around the city.

Only a slight annoyance, but the "alarm clock" lit up at 8am each day even though we'd turned the screen off intentionally.

The room was spacious and the bed was very comfortable. The breakfast buffet had a great spread of different cuisines and accommodated various dietary preferences. The tea section, featuring tea from Raffles Lighthouse, was our favorite because of the various options offered. The staff at Cafe 2000 was friendly and the outdoor dining had a good view of the neighbourhood. The hotel is located in a great spot - there is a bus station opposite the entrance, and an MRT station in walking distance. A 7-Eleven and a 24-hour McDonald's is also a few metres away.