Booked last minute and hotel was great. We had planned to stay in Puerto del Carmen, but when we tried to park at possible hotels there was no parking. I haven’t been to Lanzarote for over 20 years and if I return would stay in Puerto Calero. Quiet resort with marina and good selection of bars and restaurants. If you want a Benidorm experience go to Puerto del Carmen, otherwise stay a few miles away at Calero and take a taxi, less than €10 Room provided was along distance from reception, probably not ideal for some people. We didn’t go all inclusive, so full bar service not available. Spa was was great, loved the spacious room. Cleaning and maintenance crew were so friendly.

Long walk to reception area, reminded me of a Disney Resort hotel. Directions to Spa were confusing, luckily the maintenance staff helped, the directional arrows need to be “FIXED” and not moved by the wind or people having a joke!

We received a complimentary upgrade to a Superior Suite which was an amazing room. Pools and surrounding areas were beautiful and the grounds well maintained. Gorgeous poinsettias planted all around the grounds for Christmas. The interior Xmas decorations were gorgeous. Drinks were free flowing and plentiful. Wine was great and we appreciated that you could take a bottle of wine to your room, it was lovely to enjoy a glass of wine on the balcony in the afternoon. Enjoyed our complimentary visit to the Spa. The spa pools are lovely and relaxing! Staff were all pleasant and helpful. Our cleaning lady was jolly and friendly and did a great job. Reception staff were lovely also.

The food at dinner was a bit repetitive and boring - however, we always found something to eat. Breakfast was fab and Lunch in the poolside restaurant was also good. We had a Nespresso machine in our room but no coffee pods. We also had a bottle of water in our room but no bottle opener.

Rooms are very spacious and plenty of pools. Proscecco at breakfast was a nice touch!

There is no exit to the road to Puerto calero which was right beside our room, a roundabout ten minute walk to reception first and then out the front door. There is a lot of walking involved in this hotel to get from a to b.The buffet got very monotonous there’s no themes and there’s an admin charge to change from dinner to lunch. Reception can’t book you a taxi to the airport if you require a people carrier, they recommend ringing that morning before you leave and getting two taxis for a family of five or get the bus a seven minute walk away. They won’t recommend a private transfer we used lastminute transfers we booked ourselves who picked us up. Very hard to get around as a family of five as you can’t book taxis.

Excellent location able to walk to Quemada and Puerto del Carmen. Also used free bus service to PdelC and local buses to Playa Blanca. The evening entertainment was fair. Accommodation and food good. Staff also good and our room cleaner excellent. Good facilities. Used table tennis and lounges.

Had to complain about people reserving beds by putting out towels. Suggest pool attendants collect in said towels then guests would have to collect ( and pay?) for a new set. It does need sorting ….that’s the only downside.

Our 2nd of 3 visits this year. Love everything about hotel for a relaxing holiday. Room was spacious and clean. Think for a 4* hotel every room should have tea/coffee facilities but they don’t. 3 large pools plus separate child’s pool. Lots of loungers well spread out around all pool areas. Areas always clean and tidy. Always found something to eat at buffets , plenty of variety though sometimes food could be warmer. Staff were wonderful, hardworking and always a cheery greeting.

We requested late check out and were told they were fully booked so highly unlikely but we had to check day before only. As flight was late night we really needed room so asked reception for help, maybe we could upgrade to an available room or what else did they have, they told us just to go online and book a room there they couldn’t do anything. Only available room was superior double sea view at 175€, we felt like we had no choice so we booked. I enquired if we could check into new room immediately or wait till 3..we were then told we could stay in same room, this was 4 days before checkout..so why when we enquired could they not have told us room was available for late checkout..left feeling very cheated.

Signposting should be better as we got lost having been given wrong direction. Gluten free offerings in restaurants should be improved.

The Hill up from the marina is demanding

Lovely large room with great views. Grounds nice & very well kept. Good variety of pools & plenty of sun beds. Raquel in the Spa gave me a really great foot massage. Will definitely go to her again!

Toilet in room is small & uncomfortable. Barely room to sit comfortably & door opens inwards. Strange because rooms are lovely & beautifully decorated & there is plenty of room for a proper sized toilet! Buffet style meals are fine apart from desserts which are pretty poor. Definitely need a few pastry chefs!

Location for the small port and quieter area which is what we were looking for. Hotel grounds are well kept and room was spacious Some areas a little worn but looked like ongoing maintenance taking place Check in staff great and lots of loungers and pools

Lunch and dinner food wasn’t great on the AI deal tbh, drinks were ok and a lot of options. Spa was a little worn, sauna wood was peeling off and steam room had a lot of missing tiles which is a cut risk

Great staff Grounds and rooms spotlessly clean, well maintained Location great, fab marina Gym/spin facility Extended all inc to 6pm on day of departure Reception really helpful, making the stay hassle free Water machines around resort

Food often a bit too cold and some bits not great quality or been out too long (eg certain salad items) Limited dining options, lunch area a bit dated Low staffing Pool bar doesn't offer great choice compared to most all inc

The pool and bar areas were very spacious, meaning you didn't feel overcrowded. Lots of activities to do and great spa/gym facilities..

The room we selected on booking.com was not available and we was given a similar standard of room, which was alright but not what we anticipated, I would recommend a simplification of room options to avoid disappointment or confusion. The food was good but not much variety night to night. Catering was tailored to brits and would have appreciated more spanish/traditional dishes.