I like the pools. They are clean and plenty of room to swim with others. The room is spacious and aircon is cold. There are plenty of food choices and drinks to choose from. Good value for the amenities inside the room.

This branch looks more tired compared to their Westown Coron Branch. Better service at Coron. Cebu Westown needs to be renovated and some areas repaired especially inside their restaurant and the Southwing area needs upkeep. Pretty dusty when walking around the pool, and has a few broken tiles.It was a bit dusty walking inside the room as well. I always had to ask for them to replenish the daily water bottle and coffee. They also need to update their BDO's POS to the newer one. Too many connection errors while trying to pay.

Everything

People don't shower before swimming

This hotel is great for family's. Clean comfort beds 12 minutes to walk down to the mall, lots of food and shopping and supermarket.

A bit too noisy for me had a kid screaming down the hallway at midnight to be let in a room for a while. They have a few pools for the kids in a different section, one Adult pool but kids were using this one early in the morning. Not a big variety on breakfast.

Staff were friendly, room was good. Location ok. Food in restaurant good. One thing ordered was amazing. Beef philipino dish with veges in a nice sauce. 😄 Except same breakfast.

Same hotel in Coron had better facilities. Massage, aranging tours, hotel transfer, organising tuk tuks. Better pool and stuff. Better feel to it etc. Same breakfast apart from changing meat. Got bit boring.

proximity to the seaport

The credit card terminal/facility doesn’t work. I had to pay in cash.

The room was spacious and clean. The staff were polite and helpful. The restaurant below had great food at a reasonable price. The outdoor swimming pool area was huge and featured beautiful colored lighting at night. I thought this hotel had been understated, and it exceeded my expectations.

N/A

I like the amenities so much. The room was clean and fresh and opened directly to the pool. Breakfast was good as well. I love that the comforters were so clean. Thumbs up 😗 I love the Cleopatra cottage. Great view at a good price. It's like having your own venue at a hotel.

The guy at front desk was kind of not resourceful. I told him we had a reservation with a cottage and he directly said there was none without even trying a little harder to look for our reservation online. Then I told him then never mind our room booking, idc whoever stays there and that's when a girl helped him and found our reservation. He could be new but overall he tried to be nicer when he knew we got online booking.

everything

nothing

The balcony was good, the bed is very big and very comfortable and the staff are very approachable.

No enough parking space especially at night.

The place was wonderful and ideal for family vacations. The staff was courteous and supportive. My kids loved the water park and they enjoyed it. Without a doubt, I'll return and tell my friends about it.

We're not delighted with the food, though; the "Beef Tapa" was tough and chewy. But overall, it was a terrific experience.