- Genuinely caring staff with a warm attitude towards clients. In particular, Geoff, a kind man who served breakfast, wished me a lovely day. It made a difference, and my stay in Ipswich was fantastic. - Delicate and careful approach to cleaning. It was a pleasure to be back in the room in the evenings. Everything was in order and sufficiently clean, while my way of arranging things in the room remained the same. - Very tasty food. In my view, the cook is talented. I ordered some simple food such as salad, chips, veggie burger in the evenings, and everything was exceptionally tasty. - Breakfast has a sufficient variety of choices. Having allergies and sensitivities to many things, I could eat to satiety. For instance, they serve oat, almond and soya milk, pumpkin and sunflower seeds, fresh fruits, and nongluten corn flakes, among many other things. - I liked the room that had everything I needed and beyond: a kettle, fridge, wardrobe, and many other necessary things. Besides, I could see the sunrise from my window. Thank you very much!

New and very clean rooms. Good breakfast with plenty of options and cooked to order options. Fridge in the room and facilities to make hot drinks. Quiet hotel in a good location. Felt quite safe. Plenty of plugs and USBs for charging. Plenty of wardrobe space and ironing equipment provided. Nice toiletries also provided and a number of towels.

Not enough parking so often nowhere to park. My particular room smelled of smoke. Would have liked to be able to open the window more. Tv in my room also didn’t work properly and one of the lamps didn’t work. Thought I was getting a room with a bath but it was only a shower. Bed was comfy but pillows were far too soft and made me very uncomfortable. A mix of different pillows would have been better than 4 incredibly soft ones. No good for anyone with a bad bank. On a similar note the chair and sofa in the room was very uncomfortable and I found that I could not work from the hotel as I could not sit in the chair for long.

The staff were very friendly and helpful. We loved the dinner and breakfast. We enjoyed playing pool and made use of your board games. The selection of drinks at the bar was great and your staff really know their stuff. The room was very comfortable. My partner especially loved the bed and said how well he slept on it. We lived the separate bath and shower and were very impressed with the fridge being included. The ironing board, iron and hair dryer already in the room, was fantastic. I loved that the bedside table could be out in its side to be made into a coffee table.

Lift occasionally juddered, it wasn’t always a smooth ride.

The hotel is modern and the rooms spacious and comfortable. The staff were very friendly and helpful. We had a lovely view of the area from our room and tea and coffee facilities. Everything was clean and in perfect working conditions. The shower was great, the bed comfortable, the TV and WiFi very good. Location was fantastic, within walking distance from the centre, the waterfront and the train station, but in a quiet area for a perfect rest at night. They also kept our luggage for a few hours after checking out, so we could make the most of our last day. Good value for money. We'll book again when we go to Ipswich again.

Nothing. Everything was great.

Everything.Really spacious compared to many. Plenty of room for clothes, Coffee and tea in the room. Quiet. Clean. I liked the separate toilet. Cool even without air conditioning on, but did use it when it was 24°C! Comfortable bed and pillows. Breakfast excellent. Staff friendly and helpful. Good evening meal. Nice products in the bathroom and large towels not too thick. Pleasant relaxing decor. Felt light and airy and the window in the bedroom opened.The music in the dining room was pleasant and not too loud.

The only thing I didn't like was the coffee in the dining room but I think it was due to the type of milk used.Lift was a bit shaky.

Very clean comfy and staff were amazing

Parking was unavailable due to lots of events at hotel so was advised by staff to park in carpark opposite and this was what they recommend to customers. However on leaving the next day we were unable to pay as carpark is 10 hour maximum which has ment I am awaiting the parking penalty. I contacted hotel staff at the time to advise and was told they hadn't heard of this before and must be a new thing.

We had a warm and friendly welcome on reception and the process of checking in was seamless. The reception area was bright and clean and the lounge area was very comfortable. I sat in there with a glass of wine reading my book while my husband took a nap. The staff on the bar were friendly and chatty and overall the ambience of the hotel was warm and welcoming.

I found the bed very hard and didn't sleep too well. My husband on the other hand thought the bed was really comfy so this is definitely down to personal preference.

The hotel was nice and rooms were spacious, bathroom was good size. Check in time was great

Bed needs to be more comfortable bed to uncomfortable Needed more pillows in room More staff to sort out people who where causing a scene (I.e people who where drunk) Too noisy people shouting around in the early house of the morning as well as banging on other rooms doors waking others up. Needed a sheet on bed so didn't get too hot underneath duvet Toilet too small need more room Didn't like paying for parking over night

Hotel perfectly located just 10 minutes walk to centre of town. The room was spotlessly clean. Looked newly decorated. Bed and pillows are so comfortable, and there is no noise as they face a quiet side road. Love the Rituals products in the bathroom,very high end. Breakfast buffet full of choice. Everything was so fresh they even had fresh ginger if you wanted to make a tea. Staff is very friendly and helpful. Had a drink in the bar, and it was cheaper than pub . Will stay here again.

Nothing

Staff were friendly and professional. Check in was easy Breakfast was lovely.

The carpet in the hotel room was covered in stains. The room in general was tidy but the bathroom shower had hair in it. The bed was comfortable. The hotel was very noisy with lots of late night hotel customers banging and shouting down the corridors in the early hours of the morning. I paid £106 for the night. This was overpriced for what I got I think. I wouldn't rush to stay there again, but for one night it was ideal.