The indoor pool was big reason for booking. It was great. Loved that second room had a walk through to the adjacent accessible room, as 4 of the 5 guests needed to use the walk in shower. The staff both behind the desk and housekeeping were very helpful in responding to request for more towels and toilet paper.

The doors to the room and the walk through doors were very heavy and the people with disabilities were not able to open the doors without help. There was a button (like a door bell) next to door for accessible room entrance, but it did not assist in opening the very heavy room door. Was surprised that the handicapped accessible room was on 3rd floor, as elevator signs reminded us NOT TO USE ELEVATORS IN CASE OF FIRE--yet there would be no other way for someone in wheelchair to get off the 3rd floor in an emergency. Accessible rooms seemingly should be on ground floor.

The room was nice and clean. The staff was really nice, especially the lady that checked us in; she was super cool. It was quiet and got to get good enough sleep. The bed was a little firm but overall good enough for a comfortable nights stay. The location was good too because it was near the thruway and right in Utica.

Maybe try some new plush mattresses. Otherwise it was a pretty nice room.

It was an amazing experience to the city I grew up in, Utica. We loved crossing the street to Delmonicos/ everything was clean. My only note would be that the bedding was hard to get organized, but overall a perfect ten in upstate New York. Very nice personnel too, and charging for e cars like ours!

Bedding.

Convienent

Main door wouldn’t latch unless I picked up on the handle. Also shower handle fell off in my hand and front desk wanted to move me to a different room at 10:00 PM. I then went out to my truck in 7 degrees snow, got my tools, came back in and fixed the faucet for myself and others.

We chose Hampton Inn because abuse of its location in Utica. Wanted to use it as an over nite stay on the way to Cooperstown.

The facilities were clean and updated except for the bathroom which still had a bathtub in it and just looked somewhat old compared to the rest. Needed to be refreshed

clean, convenient, updated, very good breakfast offerings most of the staff was very friendly

1)Could not check in early or have a room reserved for me - we arrived 1.5 hrs before check-in. We had to change for our event in public restroom in lobby (only one was open) We checked in later at 5:45 after our event, but with incident (see below). 2) Front desk receptionist at 5:45 seemed to have a bias because I used booking.com. told me she couldn’t find my reservation but I had confirmed earlier. They then gave me a handicapped room, which I did not reserve, but she insisted I did because I used booking.com. Had to argue to get what I reserved. very rude.

Mediocre

Please please please...use salt when cooking the oatmeal for breakfast!!!! It is meant to be used. Not only was it flavorless, it had gone down into a dry glop...and it wasn't even 9:00. The pastries were cheap.

It was clean and also the breakfast was delicious every morning it was hot and good the pool was awesome the location was perfect.The property was beautiful clean quiet and peaceful

The only thing I didn’t like about my room was that my tv was not working properly it was a little upsetting.

Breakfast good- think fresh fruit would have been a good addition

Front lobby very hot & uncomfortable. Very very hard to find! Hampton Inn sign very small! Cannot see from street & directions confusing If they Just said behind Denny’s would have saved us a half hour!

The staff was very friendly and accommodating !

The breakfast shut down at 10am I wish it was at 11am we missed it by 10 minutes bummer! Even 1030 would be better