Even with a small emergency on Christmas Eve, we love this historic property and stay there when in Utica visiting family! About 12:30 AM Christmas Eve the hotel alarm went off telling us to evacuate via the stairs (we were on the 9th floor) and make our way to the main floor of the hotel. As we approached the lobby level water was coming under the door and down the stairs to the basement. Apparently the water main to the fire suppression system had burst in the ceiling above the lobby entrance and water was quickly filling the lobby floors. The Utica FD was there, got the water main turned off, and pushed the water on the lobby floor outside. The staff at the hotel did an amazing job handling this emergency and keeping us all safe! The hotel was back up and fully functional again within 6 hours, that’s amazing!

Does not apply!!

Friendly staff and a beautiful, historic-feel grand lobby. I had a sizable room with a great mattress, coffee in room, nice view from most floors, clean room, water bottles provided, easy parking and walkable location.

I still think the price was slightly high (I think something was happening locally that drove the cost of rooms up) but overall I cannot complain, it was a great stay.

Great location and appears to be the only really nice hotel in Utica. Nice room and lovely staff.

The room service came in a paper bag. Something they instituted with Covid, but seems it’s time to go back to a nice room service with price it costs.

This is a beautiful property, the staff were all great, the hot cookies they gave us upon arrival were amazing, the beds were so comfortable, the room was beautifully decorated and spacious, Iconic, the restaurant was a great experience.

There wasn’t anything not to like!

The restaurant was very good, the bed was quite comfortable and the free parking was nice .

Only one entrance was open (of 3) and it was on the other side of the hotel from the parking. Also, numerous steps with no ramp for handicapped people or transporting luggage.

We have stayed at this hotel several times . Beautiful views and staff is beyond amazing and helpful. We always stay at DoubleTree with corner room when in Utica . Lobby is gorgeous! Matt is always beyond helpful and kind . Always Makes us smile ! Fabulous hotel with very clean and beautiful rooms ! Highly recommend !!!

Double Tree Hilton Utica is a stunning hotel in a renovated historic building. We also ate at the hotel restaurant and it was delicious. We highly recommend this hotel to fellow travelers.

We liked everything.

Parents of a Utica University student. Super clean, beds super comfy. Its an old building and they restored it. Its beautiful. Will stay here every time we are in town. Staff very nice. Bar was hoppin wish i was 21 again!

This hotel is beautiful and the staff are incredible. I had a problem with my reservation through Booking.com and they worked with them to resolve it. I was so relieved and thrilled with the result. Highly recommend.

food was amazing the squid was the best i have ever had and the steak was cooked to perfection. service was great and really friendly staff. the building and decor is amazing such history.

nothing!