I recently had a 5-night stay at Hotel Fleur de Lys in Plateau Dakar, and I wanted to share my experience, highlighting both the challenges I faced and the commendable aspects that made my stay memorable. Initial Challenges: My stay began on a rocky note during the first night when I encountered an unfortunate incident with a receptionist. He rudely informed me that my reservation was for one person and that I would be charged for my caregiver if he was staying over, whom he referred to dismissively as "your friend." As a customer experience specialist, I found this interaction unacceptable, especially since I had booked the room with my card and paid for my entire stay in cash. I felt insulted because he thought i was trying to sneak somebody into my room.I explained my situation, emphasizing that I was there for medical reasons and required assistance but the person wasnt syaying over. Thankfully, I was able to address this directly, and the next day, I raised my concerns at the reception. Positive Resolution: The reception staff took my complaint seriously and demonstrated their commitment to customer satisfaction. I received heartfelt apologies, and the management team graciously sent a lovely fruit plate to my room as a gesture of goodwill. This thoughtful response made a significant difference in my overall impression of the hotel. Accommodations and Service: While my initial room had some issues, I was impressed by how quickly the staff addressed my concerns. They responded promptly and efficiently, which is a testament to their attentive service. The hotel’s cleaning staff were consistently friendly and ensured my room was spotless every day. The food served at the hotel was satisfactory, and I particularly appreciated the complimentary breakfast. It offered a decent variety to start my day on a positive note. Exceptional Management: One standout aspect of my experience was the exceptional manager at the reception.

The bedroom is spacious with somewhere to place your luggage. There is a minibar too but we didn't use it because it was nicer to have a drink in the restaurant/bar. The bathroom was also spacious and the shower is big. The room was cleaned every day unless you felt it was fine to skip a day (save the environment!). The breakfast was delicious with a variation of sweet and savoury breakfast. I tried lots of delicious local breakfasts. The restaurant was also brilliant, plenty of exceptional, healthy, local dishes. Excellent fresh fruit juice cocktails too. The location is very central in the little streets of Dakar. Excellent to get to markets, the port and be quickly immersed in the hussle and bussle of the city. The staff were all so kind, welcoming and helpful. They were happy to give advice on places to see or travel tips for Senegal in general too.

From the moment I stepped into the room, the cleanliness was evident. This, paired with the crisp linen and inviting ambiance, put me at ease when i needed it most. The bed was incredibly comfortable, with just the right firmness. But what truly set this place apart was a pleasant surprise to find an English-speaking staff at the hotel. They were not just fluent but also warm and accommodating. What's baffling is that this hotel doesn’t flaunt its brilliance as much as it should. It's an underrated establishment that delivers a luxury experience for a price that doesn’t break the bank.

Understanding that everyone's preferences vary, it's just a suggestion based on my own experience, and that is for the hotel to have a selection of larger and at least 4 pillows on the bed. It adds to comfort and aesthetics, too. I believe a small adjustment like this can make a big difference in the comfort levels.

The bed was super comfortable. it’s in a good location.

I found a (small) dead cockroach on my pillow which called the overall cleanliness of the room into question, for me. the desk staff said they’d send someone up to help me move rooms, but no one ever came. in the end I went back downstairs and just asked for a key and moved rooms. the staff at the desk were very slow in general and not friendly.

I love your well trained staff;welcoming and always smiling!

Your location is not the greatest. You're in a very congested place which can be uncomfortable sometimes.

The location was prime. Perfect for walking to many of the sites. It was also close to really nice restaurant and shopping. The staff was extremely helpful and the room was comfortable.

Very central location, easy to reach and go around.

The elevator was broken, only one was working. So it was a bit hectic to up and down. The internet quality was bad too.

internet was excellent

room door was faulty. room phone never worked

location

Whatever you ask, you have to pay. if you need an iron they’ll tell you that you have to pay them in order to iron your clothes; if you ask for a late check out , they will insist in reminding you what you already know: check outs are at noon. if you want to stay a little bit longer , then you have to pay . j

I would like to recognize the reception or check-in personal, Awa, and her coworker that I feel bad to forget her name bcuz she's the one that ✅✔️ me in; restaurant staff fatuma, Fatouma; over All, the hotel staffing were excellent 👌👍

The room didn't have a microwave; the gym room or work out room needs a serious makeup, can't go to details