Our acquaintance with the hotel had a bumpy start: when we first got to our room, it was flooded. It took the staff 3 min to give us another room. From that point everything: the room, the facilities, the location - all above our expectations. The spa and the shopping center next to the hotel - are a great plus! When we left, there was a distinct feeling of wanting to come back. Lord willing, we will.

If only to complain a bit, I wish there was some guide book of places to eat and see nearby. And the TV-info guide lacks info on hours for the restaurants etc. Nothing you can't solve by just calling the 9, but sometimes you just want to read instead of talking :) And yes, I wish this was a bit cheaper, but seems like in Africa if it is good, it is usually not cheap :)

Friendly staff, helped with late checkout for free. Bed mattress quality, good shower with high water pressure. Atmosphere. Amazing pizza in restaurant.

Noise in the late evening (between midnight and 2 am) they're doing cleaning this time. Also, from 7 am someone beggins cleaning swimming pool and also not possible to continue sleeping, at least in our room opposite main bar and pool. Safe in our room was broken, not possible to use at all, but wasn't critical for me.

The hotel was very peaceful and the staff were amazing - they could not have been more polite or more helpful. The breakfast was also fantastic.

Not a criticism of the hotel but the only other options for eating nearby were a fairly poor food court, and Senegal is also a bit of a pain to get to from the UK as no direct flights but it was still worth it!

Magic infinity pool, kind staff, large rooms

Some aspects do not really match with a 5-star hotel, those are details however they could be improved: the room's decoration is not very modern, only one bathrobe in a double room, asked for a terrace but it is actually a common space for multipl guests/staff members (people right in front of the room), the phone in the room not working, breakfast is not really refined

The breakfast The room My family and I would like to thank Mr Mbaye Diakhate from the reception. He made us feel special…

Some smell from the rooms at the ground

The rooms are clean, I loved the sunday buffet and the view you get from the hotel. Most of the customer facing staff could speak both french and english which was a relieve as i thought I would have to translate everything.

Quicker respones when I needed to extended my stay would have been great.

We stayed at the hotel for two weeks this December with our two children and loved it. The staff at the hotel are amazing… From housekeeping to reception and bar/ restaurant staff. Particular shout outs to Madame Mariama Cisse who led the housekeeping team and the entire staff of the restaurant and bar. Madame Cisse led an exceptionally professional and thorough service throughout our entire stay. She has high standards and fantastic customer relations skills. As for the team at the Onyx bar - too many stars to mention individually but such a fantastic group of people. All incredible ambassadors for the hotel and I hope this is truly recognized.

Leaving!

The location is great. The view is stunning on the ocean. The staff is very helpful. I booked first for a stay of 10 days. I needed to extend my stay. Coumba Ndiaye and Mr.Demba managed to find me a great room and were very helpful. I also include Coumba Mame and the ladies who were cleaning my room every day. I felt like being at home.

None

The views of the water, the friendly staff, the food options at the restaurant and bar and the location of the hotel. All factors made the experience enjoyable.

My room was a beachfront room where a live band performs nightly. This meant I had to deal with noisy music till about 11pm every night which was less than ideal.

Our stay in the hotel will remain in our fond memories. Accommodation, cleanliness and food are at a high level. The staff is friendly and helpful. The view from the room is priceless, as is the possibility of walking along the coast. The food is of high quality and varied. The music during the evening is quiet and ends already at 22:00.

The swiming pool is big and nice, but water is very cold what makes the pool useless. An investment in the solar water heaters would be of an importance.