Firstly, the staff were very good, with efficient check in and out. They ordered me a taxi when I was leaving, and kept me updated on its progress. The room was comfortable and clean, even if there was a bit of exposed plasterboard in the bathroom (which was otherwise very nice). I would rate the breakfast buffet as good but not excellent. The best thing is that they make the coffee barista-style, rather than an automatic machine like many hotels - the cappuccino was excellent. I only ate in the rooftop restaurant once, the food was very good, albeit with the large portion sizes common in Serbia.

There are no major problems with his hotel

the property was really nice and in beautiful surroundings in Vračar, and they are investing even further in it through the inclusion of a gym and updated conference rooms, as far as I remember. I didn’t eat at the rooftop restaurant but went up to look and it is just a beautiful gem that have up there, with a gorgeous view of the city and monuments.

There wasn’t really anything that I didn’t like. The only thing I would have liked was a proper hair dryer in the room. The one attached to the wall (the old dryer/shaver outlet combo) is outdated and just doesn’t work very well. Everything else was perfect.

Bad was great, breakfast, location. Chekc out time is great - 12.00am. Time until breakfast is serving is also great - 11.00am. The stuff is excellent.

I take Executive suite so we expect that we will have view on the Church of the Sveti Sava and we didn't 🥺 Also for the Executive suit thay can be a little more frendly in the way of welcoming like idk box of chocolates, water or something like that. And about breakfast, they can put self serve coffiee mashine. Bc I have feeling that the waiters were quite nervous when I asked for coffee to be prepared for me, especially when I asked for a second time. And I didn't have coffee cups in the room. And if thay have offerrd Moët in the minnie bar thay also need to have appropriated glasses for champagne. That's all small thing but so important for me 😊

the room has no tissues (in case you're under weather, use toilet paper), the hotel bathrobe had no belt, there was an empty cigarette box in my room table drawer․ I was checking out the next morning, so I did not have time to ask for remedy. UPDATE: I went back to Crystal Hotel 2 days later after an out-of-town event, and the hotel staff had gone over their heads to welcome me, offer me the nicest accomodation (I think my room was upgraded from what I had reserved), Not only the room was stellar clean, there were complementary water and candies, a box of tissues and a very personal welcome. It is nice to be heard. I can truly say the hotel management knows their guests and takes individual care of recognizing their needs and pays attention to service quality. It felt great to have such an attention to a review. Thank you, Crystal Hotel, for making this a memorable stay and for such care and attention to my concerns! I will be coming back again for sure!

Everything was wonderful! The breakfasts were delicious, and I appreciated the tuna as I can't eat eggs and find fatty meats too heavy for breakfast. The staff were very friendly, and the room was clean and well-equipped. The reception staff were particularly helpful, giving us advice on how to reach the nearby city we planned to visit (Novi Sad), recommending the quickest way and an app with the train schedule. Our experience was entirely positive!

Nothing :)

Size of the room, comfort and cleanliness was superb. Food in the restaurant was excellent and well prepared. Communication was on very high level. I would recommend rooftop bar with amazing view and amazing food.

It is probably an isolated case, but early in the morning (5-6am) there were construction works in the street where hotel is located. That woke me up as outside sound isolation in the hotel couldn’t stop the noise that workers made.

The hotel is in principle very good one. The staff was fully helpful. Room was OK. The location is bit outside from the city center, but close to nice church. No cigarette smell, compared to some other hotels in the city.

Some minor issues should be mentioned to help to the hotel to improve - wifi signal was not stable and not fast enough, breakfast choice good but not perfect (for 4 starts), minibar overpriced (shop is just behind the corner and minibar prices are 5 times higher compared to shop prices). Room description is more optimistic than the reality (no coffee machine, but kettle, no iron, city view is view to the small street...). At breakfast is may take some time to get your coffee and ordered meal.

The staff of the hotel, especially Yelena and Drago - thank you again! - were so gentle and helpful by providing us a medical assistance we needed on the spot. And all with the smile! The room was very comfortable and quiet. The restaurant was also very good, with very helpful and nice staff too, giving very good advice for the local wine! (among others). The breakfast was also very good and with a big variety of food.

Nothing.

This was my first time in Belgrade. I randomly decided to book this hotel from so many, the hotel is amazing, its in the perfect location, quite, clean, next to the st. Sava temple, “the view” rooftop restaurant it’s a another different story… amazing! And of course the staf and the people at the front desk, big kudos for them!! Definitely I’ll be coming back!

Great location and great stay, very nice view from the top restaurant, excellent diner and breakfast, very friendly and professional staff 😁👍☀️