The hotel looks amazing, beautifully decorated with lots of plants, the preferred club area with the sunbeds is wonderful. Many places to eat and drink, very good breakfast with many options to choose from, same for lunch and dinner if you decide to eat at the hotel restaurants. The staff is friendly and helpful.

Altghough the breakfast had lots of foods to choose from, it’s the same everyday so if you stay more than a week you feel the need for something else. The mini bar was refilled only once during our stay at our request which is unacceptable at a hotel where you pay 230 euro per night.

The resort is fabulous. Service was amazing from start to finish. Our rooms were cleaned efficiently every day. We took advantage of the dining offer in the world Cafe, the choice is amazing we had exceptional service, especially from Marco in the World Grill.

Monitoring the Sun lounge "grabbers". We noticed every morning beds were being reserved for a long time.

Amazing! we booked a club suite in order to accommodate 2 adults and 2 kids. We were given a very recently refurbished suite which far exceeded our initial expectations. Living room with full kitchen with, hob, full fridge freezer (that was handy), sofa, table and chairs. Main bedroom on one side, absolutely huge room, really comfortable bed, sofa. Ensuite facilities consisted of beautiful bath, his and hers vanity, separate shower unit. On the other side of the living area was a full size twin room with its own own ensuite facilities similar to the master but no freestanding bath. Huge amounts of wardrobe space, mini bars, rituals toiletries, hairdryers and clothes steamers in both rooms. There were 3 balconies overlooking the pool, one with lounger and 2 with sofas and small bistro tables. This combination had originally been 3 separate rooms but made the most amazing suite on level 5 Breakfast buffet gave us everything we needed and served until 11am. Tried the club lounge breakfast once, but main room was best for a family with different tastes. Barefoot grill for lunch was ideal for chicken strips, fries, toasties, burgers etc. Babbo steakhouse was also excellent, with a huge selection of cuts such a wagyu. The club access was lovely for sundowners. Huge terrace, lovely seating, free pour spirits, mixers, beers, cava, wine etc and a selection of canapes from 4.30 until 7pm. Access also available for soft drinks, tea, coffee, pastries etc earlier in the day. The staff are what bring the standard though, from reception on arrival and all the way through our stay, they were bright, cheery and helpful when approached. Nothing was too much trouble and we felt valued as customers. Turndown service was a nice wee touch. Pre teen also loved the safe environment to go hangout in the teen zone, games and relaxation area independently. Excellent wifi, meant we could always be on contact with her withing the resort. Pool area was lovely too.

Area of resort was a bit less upmarket than surrounding areas and in comparison to the general hotel standard. That said, plenty of bars, restaurants, shops on the doorstep. A special mention to a newish restaurant just beside the hotel, turn left at the sea side gate exit, "Eulenspiegel", lovely food, amazing service and live music. Delightful to watch the older patrons dance the evening away whilst we enjoyed our meal. If you do wish fancier options, reception was happy to call a taxi and within minutes it would arrive. Under 10 euro would take you the more upscale areas in either Las Americas or Adeje.

Great location close to the sea and bars, swimming pool heated 2.5 meters deep, great cocktails and food

The resort is absolutely beautiful! It was immaculately clean, the staff were helpful, the buffet had a huge selection and the a la carte restaurants were pricey but worth it for the change. The swimming pool was the perfect temperature, we couldn't get our little one out he loved it that much! Also a special mention to Luicana in the kids club for being so good with our son.

- The buffet was great, both for breakfast and dinner. - Staff trained to speak any sort of language. - Amazing outdoor ambiance: lot of plants, clean swimming pools, state-of-the art building and garden maintenance. - Live music at all times! Great singers and musicians play music from different genres. - Kind staff both at the reception, at the restaurant and pool. Great professionals.

- The room felt a bit obsolete: the bed was creaking, the sliding doors of the wardrobe were rough to slide, old window fixtures, old showerheads, not enough storage space, not enough light in the room. - There is no room insonorisation: good news is that you won't miss one of the music shows... - The menu selection of the lunch was a bit bland

The location in quiet part of the town, but it’s 15 min walk or the center. Parking for the guests, beautiful hotel, nice pool with waterfall, great “preferred club” sunbeds with stunning views. We were on our wedding anniversary and were upgraded to the room with amazing views on ocean, town and Teide. The stuff is great. Highly recommend paying for “preferred club” program as it gives access to some nice areas for sunbathing, snack bar with open bar, free parking etc. Totally worth it. The breakfast and dinners at the buffet are amazing!

Really nothing. It’s our second time here and it sure won’t be the last

Breakfast was excellent and you don’t need to pay extra for preferred guest Pool and gardens are very nice Staff is very friendly and helpful

Airconditioning is only a fan which blows cold air Rooms are not quiet - take earplugs My husband had a Lomi Lomi massage which was awful - the therapist had no idea what it was The hotel is way too expensive

Booked preferred club. Loved the extra facilities with this, breakfast, afternoon and evening snacks in the preferred club lounge and access to the preferred club terrace with the Balinese beds. Rooms were exceptional, with super comfy beds and spacious bathrooms and balcony had amazing sea views. Staff were very friendly and helpful, location was great with lots of shops and bars within a short walking distance. Great choice of food options for all meals, loved the exceptional choice for breakfast and the dinner buffet.

Signage to the restaurants. Arrived late in the evening after dark and found it confusing trying to locate the buffet restaurant.

The rooms, service and location deserve the high rating. Firstly, we arrived late and could not have dinner but the hotel staff kindly left four trays of cold food, salads and fruit and we started our holiday with a midnight snack. This was a family holiday (aunty and 3 teenage nieces) and we paid for half board and were very impressed with literally everything: The hotel - Tastefully decorated and clean. We discovered something new every day during our week long stay. Location was perfect as there was access to two beaches and promenades with many restaurants, shops and entertainment and a shopping mall should one wish to leave the hotel. We loved that the hotel was very private, quiet, and secure. Perhaps it was just because it was the beginning of the holidays. The hotel provided the best environment for relaxation. Free water and cookies were also available at reception and a really fantastic idea after a walk. The teenagers loved the cookies! The food - Breakfast and dinner was exceptional. A variety of different cuisine made it easy to appeal to everyone's particular taste. For dinner, there were over 4 restaurants to choose from and the food definitely was Michelin star standard. The choices were endless and they catered for everyone. Entertainment was good, with live performances every night. Apart from the restaurants, there is a snack bar and several lounges. The pool - There was sufficient sun beds all day long with excellent service provided by staff. We particularly liked the free fruits provided by the poolside staff which was a brilliant touch and a great way to cool down. Games, gym and the spa - We spent an afternoon in the spa and sauna. The staff were simply amazing and the experience was fantastic. We played pool and table tennis and it was popular with the young crowd and a great way to mix with other guests in the evenings. The gym offered all round equipment which we used once :). We loved the view of the beach.

Some minor points - we had to ask for slippers which I think are not routinely provided. The showers can get quite slippery. Also, vanity kits would have been nice and bigger single beds 😊.