The staff is really friendly and very professional! The Hotel had a very modern stylish touch. There was also a Balkone in my Room. It's good connected to the metro and buses.

No USB ports at the sockets, but this is not a big deal. Breakfast ist not a buffet, but this is normal for Spain.

Room was really clean and comfortable, the bed was great. The hotel is well maintained and looks great inside out. Reception staff was very friedly and helpful.

Most of the staff at the restaurant does not speak English, so we kinda stuggled each time to place our order. Unacceptable for a hotel restaurant, especially for a 4 star hotel.

We really liked the location, just steps from the Palau Reial and in a lovely neighborhood with easy access to public transportation. Loads of good restaurants in the neighborhood to choose from. The room was quite spacious, very clean and very well equipped. The staff were lovely and kind. The restaurant served good food, and the breakfast was very good value for money - particularly if one shared a single breakfast, which was plenty.

It’s no fault of the hotel and this is a fairly minor complaint, but there was construction going on next door during our stay and it was quite noisy when the workers started up. We did have our window open, but the room was quite well insulated when the window was closed and we like fresh air.

The hotel is located near a subway station and many bus stops, it was very easy to reach from the airport and to use public transports to visit the city. The neighborhood is very quiet and safe. The room was really comfy. The staff was perfect. The restaurant was excellent. I'd recommend the Ibérico Ham Croquette, the Octopus w/ Potatoes & Chorizo Pepper Cream and the astonishing Cheesecake.

There was construction work in progress in a building right next to the hotel, so it was noisy in the morning. Fortunately, the staff managed to get us a better located room.

Room was great, clean and comfortable. We liked that the single bed in our 3 person room had its own TV and was separated from the rest of the room by a door. Location was good, near to metro, tram, and bus stops, as well as several food options and supermarkets. The staff were all incredibly friendly and helpful, both at reception and at the bar. When we came back to collect our bags we were in a rush as we were very late for our train, and the receptionist was great and helped me carry our suitcases to the taxi outside. This was also one of the more affordable hotel options available at the time we travelled and we found it to be great value. We definitely recommend staying here!

Unfortunately it is quite far from the city centre, it took us about 30 minutes to get to most places by bus/metro and walking. This isn't too bad, but if you want to be able to return to the hotel multiple times during the day it can take quite a lot of time.

This was no doubt and excellent hotel! Let's start with the location which was very good in a very nice and calm neighborhood, very close to the metro station and with lots of restaurants- bars and super markets nearby. The facilities of the hotel were also great, specially the fitness room which was very well equipped and in excellent conditions, also the rooms were very nice and extremely comfortable and the bathroom with great amenities plus nice hot running water in the shower. Finally the staff were also very nice and really helpful all the time.

Everything was great.

The gentleman that was present at the Front Desk was genuinely accommodating and supportive. I appreciated him acknowledging my momentary hesitation managing our luggage (I had to change hotels by myself midday with plenty of garment bags, rucksacks, etc. ) and provided timely assistance on two occasions, both times before I even thought about asking. Just nice timely little gestures without feeling the weight of being served, which enhanced our interaction from standard service to a great moment.

Upper Diagonal stands out as a fantastic option for travelers seeking a comfortable stay without breaking the bank. Situated in a safe area, this hotel offers peace of mind for guests concerned about their security. One of the most commendable aspects of Upper Diagonal is its cleanliness. The rooms and common areas are immaculately maintained, providing a pleasant environment for guests to relax in. Moreover, the hotel's location is another standout feature. Positioned in a great area, it offers easy access to various attractions, making it convenient for sightseeing and exploration. While the price may vary, if you manage to secure a good deal, Upper Diagonal becomes an even more attractive option. For travelers who prioritize cleanliness, safety, and location without overspending, Upper Diagonal is an excellent choice.

A big shout out to Justyna and Mureia at reception who were very personable and keen to make our stay enjoyable. They were exceptional and very attentive to our needs. We also loved the convenience of the hotel restaurant and sampled a number of their dishes which we thouroughly enjoyed. If you're looking for a peaceful and clean environment away from the hustle and bustle of the city centre then I would definitely recommend this hotel. There are close transport links into the city centre as well as the beach and other attractions. We would definitely choose the same hotel on our next visit.

I would have given my overall experience the maximum score of 10 if the hotel had a pool/Jacuzzi and sauna facilities.

Excellent room, very big, and almost silent. The bed was very comfortable and overall very clean. The shower was very nice. The included breakfast is very high quality (it is freshly cooked), while the coffee was ok.

The bathroom did not include a bidet, common in Spain, and the furniture could have been better. While the overall quality of the freshly cooked breakfast was great, it is not clear if you can get more (without paying extra) because portions are normal and not generous. Coffee, for an Italian, could be improved in quality