So many things to list here! Number one is how friendly and helpful absolutely everyone working at Lago Garden is. All were very professional. We decided for half board and the waitresses were amazing at their job. The food served both for breakfast and dinner was delicious, abundant, and fresh. Also several nice beverage options. All common areas, spa, swimming pools, gym were very neat, clean, and nicely decorated. One special thing is that it really feels as if you're in an oasis, far away from civilization, but you're right there in the middle of a nice little town. Nicely located to access many pretty beaches, a shopping area, supermarkets, restaurants.

We don't see the purpose for keeping 2 cages with several birds trapped in them. Lago Garden in general makes you feel free, relaxed, and it's somewhat causing the opposite feeling to see those animals trapped in a corner. During the days we were there no one enjoyed admiring the birds. There's so much beauty in Lago Garden already, please, there's no need for caged birds ;-)

Breakfast was amazing, staff was very friendly and helpful in guiding us around in the area. You could just tell about your plan for the day and the hotel staff would augment the plan with suggestions. They also was very helpful in planning checkout and return to airport in Palma.

My only complaint is actually the high amount of mosquitos in the area around the hotel. I got between 30 and 45 bites during my stay just by walking around the hotel in evening and sitting at balcony. Maybe advice guests to bring a mosquito spray. Otherwise amazing experience and the bugs are not really the hotel's fault.

Lovely location - great staff

The room pictures on booking.com didn’t represent the actual rooms. I requested a family room with four beds but instead it was two beds and two sofa beds. This was not made clear and no pictures of the family room bedrooms was miss leading. I only went through with the booking trusting booking.com. The staff were great and found us an alternative quickly with no added fee. However two days into our stay and the bathroom began to stink. We were moved again after I complained. The AC did not work in one room and was barely noticeable in the other.

Location very good, ambiance really nice, appreciated the spa and outdoor heated pool .Staff very friendly and helpful. Hotel is cleanand well maintained. Spafacilities really nice.

Food was not at 5 *level, few choices, every day same breakfast, coffee was bad. Food must be improved, it was cheap breakfast charged at 5* level. Room was cold even if we put heating on. We had a large suite, in the shadow and most days was rainy. Inside the room was cold and heating did not work. Internet connection was weak.

Superb, landscaped gardens, multiple pools, indoor spa and decent fitness centre (weights and basic machines), excellent food, beautiful architecture and furnishing, decent room size with super-king beds, wonderful service throughout, great variety and quality of food (we chose half-board).

Half-board did not include local beer/wine; balconies are a little close.

The rooms and facilities were all clean and well maintained, very convenient location close to the beach and many shops and restaurants. Breakfast was exceptional and had every option you could think of. Would definitely recommend staying here.

We found a lot of the staff couldn’t speak fluent English which sometimes made communication difficult.

Very nice location and garden, breadfast very rich in choice, possibility to eat outside also nice with view on garden.

We had heavy storm and had to switch family suite because of electricity and water damage in the room. This should not happen for 5 star hotel, but storm was exceptionally heavy, even trees around the pool were broken and due to that also 2 days no use of swimming pool possible. Spa was also to cold, should have been warmer.

loved the hotel and family suite we had, food great, mojitos even better

air con was 'only just' cool enough on lowest setting..also you had to pay for coffee pods at reception for €1...i mean c,mon a 5 star hotel cannot provide free coffee...thats crazy

lovely setting and staff

smoking was allowed at the snack bar eating area. would suggest dedicated smoking areas so we wouldn’t have to smell and enjoy the smoke while eating lunch.

Hotel was very good and would look to return. Breakfast and dinner were superb with lots of options. The swimming pools were excellent and our 3 year old grandson had a great time in them. The hotel rooms if you have a garden facing provide a good view, but some rooms at the back of the hotel might not have such a good outlook. The rooms themselves are very spacious, clean and well maintained. The location of the hotel is only about 10 minutes walk to the beach or town centre. Wi-Fi was excellent.

Possibly due to the location with the feel of the rainforest, we had a few more bites than we would normally expect.