Location, staff very pleasant and helpful, wellness centre and spa, excellent buffet breakfast and dinner, nice pool area, great views across the bay. 4 different areas for bedrooms, ours across the road in refurbished block. Near Palma, free buses stopped outside hotel, easy to order a taxi

Because the hotel is on the side of a cliff, lots of steps to get to the different areas. There are lifts to get everywhere except to the pools which are at the bottom. Only shower gel, no shampoo, body lotion etc so a bit sparse for a 4* hotel. A bottle of water in room on arrival, told not to drink tap water but no more water provided. Not everything working in the spa and the jacuzzi area in the indoor pool was very small.

Breakfast, access to the beach, atmosphere and reception staff. Every evening there is entertainment at the bar. Bus stop is right next to the hotel which brings you to the city center in about 40mins. Sugggested car rental was great. If you are two or more persons, not worth renting a bicycle, as it costs the same as the car. SPA was decent as well, no service or tea, but saunas were good.

Even the updated rooms look very run down. Broken mirrors, broken tiles in the shower, deep dents in the wall and dirty walls. No silence lining around the door, you can hear everything that is going on in the corridor. Beach bar staff (one girl) kept talking to her BF on the phone and ignoring the guests. It was fine for us, something we could ignore but it does influence my scoring.

Almost everything was perfect! Staff was friendly, everything looked beautiful and the view was stunning. We really enjoyed being so close to the ocean and being able to go for a swim. Breakfast was good! It's Easy to go to Palma with a bus that stops right outside the hotel.

They had a very nice indoor pool that was supposed to be warmed up but it wasn't warm every day. Some days it seemed like they didn't turn it on. Their dinner buffet is rather pricey, 30 euros per person and their café/restaurant is overpriced as well. We could eat cheaper in town. We were there in March which is considered off season so almost everything is closed in the neighborhood. The next small store is about 10 minutes away. That didn't bother us, but good to have in mind :)

The lovely staff make this hotel the place to stay. Every single one was genuinely helpful and always with a smile. The location is fabulous too. Very authentic and pretty. A special shout out to Josu, the life guard. What a fantastic asset to your hotel..always ready to help, chat and goes out of his way to make sure every guest is happy!

I would have liked to have known the superior room was in a block where renovations were ongoing. It was quite noisy. Also for a renovated room there is no excuse for a very old and rusty mini fridge. There was no way we'd store anything in that.

The staff was very polite, the welcome drink was really a surprise. The food in the restaurant and the service was very good. We liked the atmosphere in the hotel with the compilation of old furniture and paintings and the new stuff, the terraces and the garden, the way the access to beach and sea is organised.

The rooms are with no noise isolation. Everything from the corridor and showers from next apartments is heard. No enough places to hang towels, especially at the balcony.

Property was amazing, great service and great view. Buffet was amazing and had an amazing selection. Enjoyed the entertainment offered. Spa facilities were incredible.

In terms of value for money, you would think you would get more for the amount of money you paid. For example, actual shampoo and conditioner in the bathroom. We paid half board and while there was drinks for breakfast. There was nothing for Dinner, forcing you to order drinks. I would recommend offering jugs of water which guests could then take to their tables during dinner service. In terms of the property my only complaint is that our room was on the first floor and in the evenings we would get the scent of sewage coming from our bathroom.

The hotel is in an absolutely perfect location which cascades down to the water. The spa and relaxation facilities were splendid as was the breakfast. The front desk staff were helpful and resourceful. The breakfast buffet staff were welcoming and kind. We even appreciated the hidden gems like the table tennis table. All at such an affordable price too!

The rooms could use a bit of polish as the air cons were hit and miss and the shower pressure was intense! The staff at the bar and restaurant upstairs are pretty lazy and are more about having fun amongst themselves than providing customer service. None of this detracted from the overall experience.

Beautiful room with sea view, loved lounging in the sun! Very quiet, especially in the evening. The dinner buffet was really nice and the hotel staff were very helpful for additional requests, namely a car rental. The spa is beautifully built and very quiet too!

I had spoken to the hotel in advance about my vegan diet and although there was plenty of variety for grilled vegetables, rice and potatoes for dinner and oats, nuts and vegan milk for breakfast, I would have appreciated a bit more variety on the protein side. The gym was a bit small in terms of size and equipment but the beautiful pool and spa definitely made up for it!

Lovely setting on the sea Good variety of food at breakfast Indoor spa

Lots of stairs and lifts and can be quite confusing to find way about

The hotel provides all that is needed for a good holiday. Great views across the bay, though you will need to go up and down some stairs to see them. Plentiful breakfast and easy access into Palma on the bus (though we got a €15 taxi back as a more comfortable way to travel. )

While the outside space is okay for now, some significant investment is going to be needed soon to replace all the paving, steps and railings etc as they are showing signs of age. Not an easy task with the hotel being on multiple levels on a cliff front. The steps keep you fit but not suitable for some people. When we turned down the offer of help with our cases we didn’t realise quite how many flights we had to carry them. ;-}