Staff met me checking in and one other time; I had no interaction with them after that--they only schedule staffing something like 9-5, and were not present even all of that time; I had a key code for the front door and my room. Location was very convenient for my needs. Very clean. Coffee machine always available. I never figured out how to control the temperature except by using the windows. Room was smallish but nice. I would consider staying there again.

See above comments.

Staff was friendly and incredibly helpful! We drove and had no issues with parking using the instructions they provided. Beds were comfortable and the hotel was clean and quiet. Great location. We enjoyed our time!

Not much counter space for toiletry items and some of things in our room were a bit broken and kind of hodge podged back together (toilet paper holder and AC panel cover) Nothing that truly inconvenienced us but for the price of the hotel would expect them to be fixed properly.

Always great, I just love the place. It's really nice to go back to the real neighbourhood of Gros too, after a day in the centre. Thick carpets make the place luxurious and quiet and they provide posh tea and coffee 24/7, as well as mineral water in your bedroom. It's definitely my "go to" hotel in Donosti.

No receptionists after about 3pm and I've had the occasional problem with door codes not working (tho there are always numbers to call so don't let this put you off) Be careful of high prices (everywhere in Spain) in summer - go in winter like I do!

This hotel exceeded our expectations in terms of value for money. The room was great, lots of light and a short walk from the surf beach (about 9 minutes) and a good walk from the main beach (about 15 minutes). The front desk was very helpful with our questions about the bus station, even after we had checked-out of the hotel. We had complimentary waters and pop in our fridge which was also a treat, as well as complimentary coffee every morning on the floor. Easily accessible (off one of the main bridges). We had keycodes instead of keys which made it much more convenient going to the beach (no card to worry about losing).

The beds were not amazing but the black out curtains and working AC compensated for it. We still managed a good nights rest. The main thing about the bed is that they did not have proper douvet covers, but rather two sheets that they put the duvet inside of.

We loved the location in the Gros area and the ease of checking in and accessing the room, especially since we had a late arrival. The staff was very friendly and we found the room very comfortable.

The size of the room was quite small - not a big issue, though, if you are traveling without much luggage. The soap holder in the bathroom fell from the wall during our visit but was quickly fixed by the staff.

I loved the room itself - big windows with french balconies. Super cute. There is a fridge in the room with complimentary refreshments (water and non alcohol beverage). There is a shared station in the corridor for tea and coffee, there is also water.

I would have loved if there were also plates available for use in the common area and perhaps a toaster or microwave to make yourself a quick snack in the morning or other time, I personally get too tired to eat out for every meal. With this option this place would be good for a longer stay as well.

This is a lovely small boutique place with spacious room and just enough facilities (no breakfast but coffee and tea are available) for a comfortable stay. It's new and clean and most importantly quiet, even though our room was looking into a busy street. Check-in can be done online and the room is accessed by code, so even though reception closes at 4pm, you can enter your room at any time. It's ten minutes walking from the old town and all the pincho bars, but there's plenty of bars and restaurants in the area as well. We would definitely come back.

we liked everything

We like the hotel and the room

The kitchen area needs improvement in particular air conditioning and the kitchen itself was horrible. Dirty towels and cleaning tools that were very gross. Not a place to sit and enjoy a cup of tea, coffe or wine.

Our room was beautiful- we loved the Juliet balcony. Complimentary cold beverages in the mini fridge and a good coffee machine down the hall were welcoming! Nice workspace provided - though we didn’t use - we saw several people making use. We arrived late but the staff made our after hours entry very easy. Location in Gros was perfect - walkable to everything. Even parking was easy! Would definitely return.

San Sebastián is expensive - but we found this hotel to be a good value for all it offered.

Beautiful room in a perfect location. comfortable bed, perfectly clean room, walking distance to lots of cafes restaurants and shopping. Air conditioning was appreciated, even in Oct.. Mini fridge in room...Really nice touch to have cold drinks provided, and coffee etc available just down the corridor