Location, close proximity to bus and train stations, good (non-Michelin ⭐️) restaurants, easy walking distance to the old town. Breakfast in the downstairs restaurant was very good

A minor issue but as we had a 3 night stay, it would have been good to have a heated towel rail and kettle or coffee maker in the room

The gym & sauna were good as was the proximity of the cafe for breakfast. Like the design of the rooms

Would have liked an overhead light in the room as well as side lighting. The air conditioner was too hot to sleep comfortably, instructions on how to adjust the temperature would have been helpful.

Amazing hotel, very chic and stylish, love how they are trying to be more sustainable- you have to try the breakfast in jars concept! Staff were lovely, bed was super comfy and very large room. About 20 mins to walk into the old town and the beach, right next door to the train station too. We loved the hotel and San Sebastián so much we tried to extend our stay but sadly due to the film festival there was no space.

My only feedback was it was the only hotel we stayed at across our travel trip in France/Spain that didn’t provide us with free water bottles (we had to pay for them in the mini bar). However the water from the two tasted fine so wasn’t an issue - just an observation

Easy to find, across from train/bus station. Very good renovation of a heritage property- modern and very clean and comfortable. Quiet and easy access to Old Town and other key sights. We walked everywhere- flat and accessible.

Our room was on the ground floor and although the windows were very tall, they were above head height so we had no outlook. Not really a problem for us but might be for others. Staff didn't seem to like us booking through booking.com but we might have misunderstood due to the language barrier. Staff were efficient but not particularly proactive about guiding tourists on how to get the best out of their stay.

Amazing reception staff, special mention: Nerea or Neara ( pardon if I got it wrong: the name). She helped us a lot in arranging a possible early check in instead of luggage storage only as we will head to Sanctuary of St.Ignatius de Loyola the soonest we could. Note: Our luggage got damaged. She also told us where we can buy a luggage at the city center after I failed to quickly look in the nearby shops to the hotel. ( I didn't look in the right stores. Turned out, there are lots in the nearby shops when my wife checked out on our way to finding a resto for dinner as none in the hotel; they only served breakfast.) By the way, we were also been upgraded to an executive double room! Location is also unbeatable! Near to the main bus station of San Sebastian, train station & local buses& shuttles. Worth mentioning: the locals are the friendliest & very helpful to tourists! You can approach almost everyone for purposes of directions finding & what bus to ride, etc.

Just the water leaking from the shower area. No restaurant in the hotel serving dinner. They only served breakfast.

The welcome at the reception desk was very friendly ; the lady at the front desk provided a lot of useful information (amongst other on where to find restaurants with good vegetarian options for our daughters). When we reported that one of our car windows was smashed in the nearby parking the morning we were leaving, the same lady at the front desk went to great lengths to help us out. She contacted the local police and tracked down the person in charge of the car park (who was very hard to find on a Sunday). Next to that, she helped us get hold of a vacuum cleaner to clean up all the glass particles inside the car. She deserves a medal. In short, I would say that if things are good, you are well off in the hands of the Tabakalera hotel staff ; if things go bad, you are also well off in their hands. And the rooms are fine also, by the way, as is the breakfast-in-individual-jars.

Only thing i can mention is the sound isolation of the rooms is not perfect, but not to the extent it becomes an issue. And the hotel entrance is a bit hidden next to one of the entrances of the Tabakalera House.

Hotel was located very close to the main bus station, which was perfect for myself, travelling in from Santander and then travelling back out to Bilbao. The area around the hotel is very quiet, very local, not a typical holiday hotel area. The room was very nice, very clean and minimalist. I liked that it had a 'industrial' feel to the room.

Nothing to sat here, there was nothing to dislike

OST is located immediately next to the train station which was ideal given we travelled from Barcelona to San Sebastián by train. The hotel was immaculately clean, our room was huge and the bed was very comfortable. It is some distance from the Old Town but it’s a comfortable and pleasant walk beside the river to get to the beach, bars and restaurants. The arrangement for breakfast is unusual and quirky but it works !!!

My only improvement suggestion is that some information could be provided in the room re the reception number, breakfast time etc.

The property and staff were excellent, centrally located right outside the train station which made our travel very easy, convenient, and stress free. Great value for the stay Room was clean, comfortable, and quiet. Breakfast was great and tasty. It's a central location where you can walk to all the areas to enjoy. The building is wonderful and a mixture of historic architecture and modern comfort.

N/A - it was perfect for our stay.

Lovely design led hotel. Lovely king size bed, very comfortable with good quality bedlinen. Bathroom well equipped with cosy bath towels, rain shower and great products.

No kettle for hot drinks and no information regarding reception telephone no and check out times etc.