The whole hotel was perfect for us. Great location in Centro especially great for a first visit to San Sebastian, everything is walking distance. Wonderful staff at breakfast and reception. Rooms made up perfectly every day and personal messages left, even gifts of foodie treats! Great bar/restaurant next door is owned by the same hotel so you can charge your late night drinks to your room with discount. Room Mate Gorka was everything we wanted. We could not be happier to recommend it!

Having to leave. But we will be back!

The room was excellent. We had a duplex room that was super comfortable, spacious ,very well decorated and fully renovated. The room was well equipped with toiletries, a water bottle, mini bar/fridge, coffee maker and even a wine opener. The breakfast was very good, quality of food was superb and the staff do a great effort to make you feel pampered. The location is fantastic if you are want to enjoy the city center vibe and the old side of the city. I will definitely recommend this hotel, especially if you don't have a car.

Parking is very far from the hotel and not very convenient. It is a 7 minutes walk that we did everyday, some times twice a day. Especially with a baby and with the rainy weather in San Sebastián it was very inconvenient. My other constructive criticism will be that there is no bell boy not and no cart to transport the luggage, especially inconvenient with the parking lot so far. Checking in and checking out was definitely far from pleasant and a little bit stressful. Two additional minor comments. There is no ice machine (but you can ask for ice at the bar), our water bottle was never refilled.

The location of this hotel was excellent perfectly placed within walking distance of all main areas of San Sebastián . The staff were extremely helpful and were able to cope with a range of queries.

The breakfast dining room was in the basement and therefore lacked atmosphere . The bedroom was beautifully decorated however there was no view from the window ( a glimpse of sky amidst a lot of buildings) and it was therefore impossible to judge the weather !! It’s also meant the room seemed very gloomy .

Great location, with easy access to the old town and the more commercial, shopping areas. The beach is less than a 10 min walk away. The room was good. Comfortable bed and a good size ensuite. Breakfast was good, just enough variety and a fair amount of fresh fruit.

We missed not having a coffee machine in the room. There was a kettle and sachet coffee, but wasn't quite what we expected. We have stayed in San Seb previously in similar level hotels and have always had a coffee machine etc. However, It would not stop us from booking here again.

From arrival to departure, we felt very welcome by the front desk staff and the restaurant staff. Everyone was very friendly and spoke English. The buffet breakfast offered a nice variety of delicious food and included Bloody Mary’s. Our only criticism of the entire stay, was the lack of hot breakfast food. Scrambled eggs and bacon were offered cold. The bar and restaurant served delicious drinks and tapas. Our executive room was very clean and comfortable with a nice view of the park across the street. Location was perfect with a short walk to the beautiful beach on The Bay of Biscay, the Hop on and off bus, old town, and other attractions.

All was good.

Amazing location, centrally, located to restaurants and shopping and only minutes to the beach. Great bar connected to the restaurant with outdoor seating.

There is no dresser in the rooms to put your clothes in and we stayed for almost 2 weeks. There's a very long desk under the TV and we had to stack our clothes on that. I would suggest that they turn that into a dresser that they put a dresser to the right of it where there is an empty space.

The hotel was extraordinarily beautiful and the staff, particularly Inaki (Ignacio) was so helpful and pleasant. The location was absolutely perfect!

I think the design of the bathrooms, where you cannot have privacy or even keep the light from coming out of the door, is very poor design unless there is just one person in the room. Every time me or my husband used the bathroom at night, the other person would wake up because of the lights and sounds in the bathroom. I am not sure who thought this was a good idea. 😝 Also, the window curtain in my mother’s room (202) could not properly be closed as intended for darkness in the morning. Inaki had to come to the room with a stick to get the curtain to properly close. I think it is important to fix this problem.

Great location midway between the old town, commercial district and between the beachs; helpful staff, renovated large rooms, nice aspect overlooking Gipukoa Plaza, vibrant atmosphere.

Poor bathroom layout & design - confined toilet space, difficult shower. The room had confusing lighting switching system and the door didn’t naturally close. Wifi kept dropping out every time one left the room. Breakfast was average.

The location is perfect! Exactly in the center, all the sights, bars and restaurants in the vicinity. Bus station in front of the hotel and the central station 10min away on foot. Staff was really kind and gave us useful information! The room was new, modern and very clean. It was quite compact for 2 people.

Sheets and towels weren't that clean, maybe there is a problem with their washing machines because anything else was crystal clean.

The location is perfect just off of the old town so it is quiet at night and convenient just 2min walk to the old town area ! Very nice room with all the amenities you would need, friendly staff and clean ! Recommend 100%

Small add-ons the hotel should consider: Add a couple of hooks in the corridor of your suites so we don’t have to walk al the way to the closet to drop off jackets when we enter !