Staff were excellent, polite, friendly and extremely helpful. Breakfast was delicious (we only had it one morning). Plenty of choice, fresh and tasty. Location is super, directly across from the beach. Rooms were super clean and well equipped. Loved our balcony overlooking the beach.

The only improvement we could suggest would be if the hotel had parasols and beach chairs to rent to guests. It would have made visits to the beach a little more comfortable. We did not want to buy beach chairs or parasols that we would not be able to take home, and would have been happy to rent same for the four days we were there.

An excellent choice of food for breakfast.Good quality and quantity food. The cleanliness is excellent, and cleaning staff are so friendly, plus efficient, do a Very good job. The receptionists are very helpful give good customer service. All staff are customer friendly, giving good customer care , good customer follow up, The Hotel is perfectly placed for all amenities.

Parking is an issue. The parking system is awkward. The last few days we did use hotel car park, .As we was staying for 10days for that legnth of stay it is expensive .

Situated in a great location directly opposite a lovely beach. We were upgraded to an apartment type room which was spacious comfortable and exceptionally clean. Having its own kitchen area with a coffee machine and free coffee was a great bonus. The reception staff were exceptionally friendly and helpful. Getxo is a quaint seaside location with beautiful properties along a wide promenade leading to an harbour area with plenty of bars and restaurants. Not far from the port of Bilbao where we caught our ferry back to the UK. .

We had our dog with us and I thought the charge of 25 euros for the dog was quite expensive.

The room was very well set up for a family with children. They also provided a bag of treats for the children in the room on arrival. And they children got excellent games, colors, coloring books at the reception which they loved and we did not expect. The hotel is literally just a few steps from the beach.

There was no shop near by. Once the icecream stall closed there was no where to buy a bottle of water nearby.

A very nice hotel in a great location. The staff is very friendly and the breakfast is delicious! Highly recommended

A tip to the hotel managers: We love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet. What can be improved is to increase the number of tables in the breakfast area with pets. Instead of 2 large tables, you could easily accomodate 4-5 small tables and avoid so long waiting to get a table.

It is a great little 3* hotel. The rooms facing the harbour have great views. The staff are kind and helpful, and are there 24/7. The breakfast is humble however it works for me. It is my go-to hotel when I travel to Getxo.

Parking can be tricky when the weather is good. You need to make sure you get a comfortable room - some can be a little small / without views.

Beds were so comfy. breakfast was delicious and there was a huge variety of food. Location was superb, on the beach and 10 mins walk to the beautiful Old Port of Algorta. But best of all, every one of the staff were so friendly and helpful, and went out of their way to accommodate our every need and comfort.

The fact that it is on the street.

Location, staff, breakfast, balcony and view, comfortable bed, good shower

Being above communal bins - noise and smell. Didn't realise there was no onsite bar/food available. Sink in bathroom totally impractical.

Perfect location ( in front of the beach and with an incredible view). The room was comfortable and very nice for my kids (they slept in a bunk bed that they loved). The staff could not have been more kind.

Breakfast was 12,5€ extra PAX and 7) for kids. We didn’t pay for it since we found it expensive. Parking is quite limited and shared with another hotel.

Comfortable, well-appointed rooms, friendly and helpful staff, peace and quiet, convenient parking, a fantastic view of the bay, and so many high-quality dining establishments within easy walking distance. And a really nice breakfast, overseen by a very friendly, almost motherly hostess.

A bit far from the town center, but then that's not necessarily a bad thing.