We enjoyed our stay in this hotel. Staff were friendly and very helpful especially the restaurant manager. We had our breakfast and dinner in the hotel and the food was delicious. We really enjoyed the location. The room was small but comfortable. There was a nice lounge area and the hotel had a relaxed atmosphere. Parking was available and we were able to leave our car in the car park for 24 hours,

Dinner was quite expensive compared to other hotels we dined in during our trip. One other small thing the hotel does not provide tea and coffee facilities in the rooms but rather offers coffee in the lounge area. It might be a good idea to offer tea both breakfast tea and herbal teas together with a way of boiling hot water.

We visited 10years ago on our honeymoon and came back now for our 10yr anniversary. The staff were so lovely and we were even gifted a bottle of cava in celebration. The hotel is still as exceptional now as it was then. Clean, lovely rooms. Well equipped and with stunning views over the water. Also towels that fit every size!! It might seem a small thing but for a plus size person a size inclusive towel is a welcome surprise. The car park is very convenient with plenty of spaces!

Nothing! We can’t wait to visit again!

The view was amazing! The room and bathroom was very large with a keyhole window in the bathroom! The staff was friendly, helpful, and eager to please! We enjoyed the walk-ability of the area, the bike trails, the transportation options; the general area is beautiful!

Very minor: it would have been nice to have an iron or a steamer to press your own clothes. We had an issue with laundry since we were traveling through Spain for a while and would have liked to have an less expensive way to do laundry.

Beautiful rooms and common areas. The hotel is located right on the beach. Dinner was excellent.

There were several small things they didn’t provide: no way to make tea in the room or the lounge, no free bottled water for the second night of our stay, and no robes or slippers. (I was told those were only for people who stayed in a suite.)

Fantastic, small hotel in a lovely location. On the seafront, bike lane and promenade at doorstep. Metro for Bilbao 5 mins walk. Xavi greeted us and was absolutely fantastic for advice, friendliness and overall welcome. Great food locations nearby and breakfast, room (suite) and dinner were all exceptional

All excellent

Beautiful location. Comfortable and spacious room and nicely decorated. Amazing view. Parking available on site. Reasonably priced decent restaurant on site with indoor or outdoor seating. Lovely common areas. Easy walk to local dining. Easy walk to tram into Bilbao. Quiet. Loved the porthole window in bathroom.

Underground parking a little challenging with larger car but no worse than elsewhere.

The hotel was next to the sea resulting in good views across the harbour and port opposite; it was stylish and comfortable with parking on site.

The bar/restaurant menu was very expensive compared with other places we have stayed across Spain including Bilbao. The set menu was not available in the evening.

The room had the best see view I could imagine for this trip. The room was very spacious and very well designed. Everything was very clean and staff was very friendly with a lot of can do attitude

It is very hard to find something to improve but if I have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do nat eat ham and bacon

We had a lovely room at the back of the hotel which had a balcony and overlooked the sea which was lovely and allowed us to watch all the activity with the boats in the bay. The room was small but comfortable and had everything we needed. Staff were very friendly and helpful.

Breakfast was fine but nothing to write home about. We were disappointed with the choices for dinner. Also shocked to see a charge for water in the room after the first night when we got the bill although the person on reception did deduct it when we pointed it out.

Comfortable bed- large room with garden views-plush shower room/loo-very pleasant and well trained staff, and extremely helpful in guiding us round the town via the tourist maps. All the front of house staff spoke good English. An excellent breakfast was provided, and we had 2 good meals in the restaurant. The location, on the promenade along the bay, was also superb.

There was nothing to dislike.