Hotel Palacio Gran Via is a polished, highly professional hotel, where staff attend to customers' needs with enthusiasm, and the quality of all the basic elements is high. It is situated in the heart of downtown, maybe a 15 minute walk from the path to the Alhambra, and virtually across the street from the Cathedral, the University of Grenada, the Capilla Royal, the remnants of the old Medina, and many plazas. The breakfast buffet was lavish and fresh, and included dishes ordered from a menu as well as the buffet. We ate lunch one day in the cafe (empty, but we asked and a staff member immediately came to take our order and serve), and it was notably healthy and fresh food. The hammam is lovely (remember to turn it on in time to let it warm up!). They made reservations for us by the window of a restaurant (El Agua) with spectacular views of the Alhambra and excellent, even innovative, food.

The hotel is on a busy street, in a historical building with no clear place to pull up in a car. If you can avoid renting a car, that is probably optimal for this location in Grenada. Also, the pool, typically of this area of Spain, is tiny, with thigh-deep water--neither fish nor fowl, not a hot tub or a plunge pool, with something in between. The bathroom in our room was a tight fit in a couple spots, and a bit of water came out from under the shower door with no room to put a bath mat there. But these are minor issues. Don't forget tickets to the Alhambra! I feel like they should put a line about this in every email communication. If you travel at a busy time without tickets, they are pretty much impossible to attain.

Elegant and spacious hotel that deserves its luxury status. Attention to detail was noticeable in every aspect - the presentation of the rooms and the common areas, the friendly staff and the meals. It also has a very good gym. The hotel had a wonderful Christmas Eve dinner with a beautiful meal and wines that was a special highlight. Also the Concierge was very helpful with tips and ideas to make the most of our time in this beautiful city.

One very small frustration pre arrival - I think the driving directions could be fine tuned by a native English speaker. Granada is impossible to navigate by car even with Siri, and we got lost when the hotel direction said to go straight ahead, when it should have said slight left at a critical intersection.

We LOVED this hotel! Location is perfect. Rooms are small, but modern and efficiently designed. Bed was comfortable and we didn’t hesitant to select our preferred pillow types. I don’t think I will ever forget the breakfast - the food options (both buffet and made-to-order) were fresh, healthy, and delicious. Views of both Alhambra and Cathedral from rooftop bar - roof is for guests only which creates an unmatched peaceful atmosphere in the middle of the city. We took advantage of the hammam (baths) multiple times and would have liked to use the gym if we had enough time. Staff was very kind and helpful.

The hotel is spotlessly clean, very well appointed and in a great central location. The room was gorgeous with the most comfortable bed we've slept in and plenty of space. The food was delicious with a great choice at breakfast and stunning evening meal. What made this stay even better though were the hotel staff...every single one of them made us feel welcome from the outset and were genuinely warm. In particular, Louda who was very friendly and provided excellent service. I can honestly say this is one of the best hotels we have ever stayed in.

Nothing - this hotel is truely excellent in every respect.

everything… but especially the staff

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Prime location. Both interior and exterior are beautifully designed. The building itself was a bank with sophisticated renovation. The terrace view, room quality, staff service all lived up to what is advertised on its website. Guests can enjoy the terrace free. This hotel’s terrace is for guests only so it guarantees the availability , quality and exclusivity. Bathtub big enough for 188cm height people, which really gives a luxurious experience. Small gift is a pleasant and memorable surprise.

The mattress is either bit sunken or to the too soft side.

This is an excellent hotel. Went for a 3-night stay to celebrate 50th birthday. Friendly, attentive staff (Alexia, Head of Reception, was fantastic). Rooms are elegant, lighting easy to control, beds very comfortable). Your senses are enveloped by a lovely scent in the corridors, with subtle music playing softly. There's a relaxing steam room, and pool underground with a massage room and gym whilst on the roof there's a bar and comfy seating so you can chill with cocktails and watch the Alhambra away from the busy streets. I was sad to leave this oasis of peace and tranquility.

Everything was perfect!

We loved everything!

In Granada you have definitely two gems.... The Alhambra and the Palacio Gran via! Everything was amazing from arrival to departure. The team was exceptionnal, super professionnal making you feel totally at home. A special thanks to Laura and Nazareth. All the equipment was very qualitative from the heated pool to the quality of bedding and bath. The breakfast is definitely a MUST! Everything was super tasty and new local dishes every day. There are places you don't want to leave.... This was one of them. Thanks again to all the team for making our stay memorable, till the end with a special gift as goodbye.

They are real hosts and ooze hospitality. The hotel is a converted bank in Palacio style. Best roof terrace ever - because u see the Alhambra and the cathedral. They have the cutest roof top bar houses inside a little towe and a huge terrace . Wonderful furniture and sun umbrellas. It was cold end of April but they brought us our lunch and drinks upstairs despite being the only guests who wanted to do this. It was wonderful and is was the food . And … it was my birthday which I didn’t mention but was surprised with a bottle of bubbles and a yummy velvet cake when back from our trip in the afternoon. Thank you - you made our days so special.