The room was as described, very spacious, especially for a Spanish city hotel, bed was comfy and the bathroom was large with both a bath and separate shower. Couldn't fault the room at all. The location of the hotel cannot be surpassed. It is just off the square but only steps away. Although the hotel doesn't have its own car park there is a 24 hour public car park (very safe and secure) adjacent to the front door of the hotel.

Nothing! It cannot be faulted.

Very well located nice and clean and a good continental breakfast offer Staff were very helpful

The air conditioning was turned off and the rooms were very hot. The pool was out of action being winter but the spa and sauna were also turned off and we would have had to book a slot with at least 30 mins notice to use them which wasn’t great as ideally when you come in from a day sight seeing it would be nice to use the sauna .

The location and available parking nearby was great.

I left a personal item behind and asked for their help in mailing it back. They said that they would not be able to comply with this request. I will have to go back home and see how I can resolve this situation. For now, the hotel is keeping item safe. This has happened to me on other trips and in other locations, and staff has always helped me to resolve. This was a disappointment.

The location is excellent - just off the main square. The staff, especially those on reception, were very helpful and got us tickets to the Spanish horses and English Tour of Gonzales Byass. The room was larger than in most cities and was very comfortable.

A small thing but whether or not the mugs and glasses in the room got cleaned was very hit and miss. We could have done with more sockets for charging phones, etc and one for the kettle that didn't involve having the kettle on the floor. But these are small things in what is otherwise an excellent hotel.

The location of this hotel was excellent. Walking distance to all restaurants and shops. This is the perfect small hotel to stay at if you are exploring in this area. The hotel was very well kept in the lobby, and front desk area and on the exterior. Rooms were clean and very nice. The hotel staff were very friendly and attentive to our needs. Th

The pool area could use some attention. It was a bit run down and didn't match the quality of the rest of the hotel.

Location was really good for us, right near restaurants and near Alcazar. Parking was very close but we had to pay for it. We got a quiet room. They had small pastries in the lobby, nearly the whole time, that one could take. We could leave luggage with the reception, after check-out and pick-up later in the afternoon. That was very appreciated.

The shower leaked under the door, made the floor slippery. An electrical socket came loose from the wall, it was not unsafe but not good either.

Hotel is in the center of Jerez, 100 meter of the main square. The room was comfortable and nice to stay. We liked the small wellness with sauna and hamman. Jerez is a small but interesting city to discover: lots of sherry houses to visit (Tio Pepe, Sandeman, etc.), Royal Andalusian Horse School, the Alcazar, the cathedral and lots of beautiful churches. Nice and rather cheap restaurants and tapa bars. Friendly local people.

Breakfast was a bit poor for 4star hotel. The window of our beautiful room didn’t close properly, with a little noise during as a consequence. The shutters however made it possible to make the room very dark and comfortable to sleep.

The space is very clean. The towels are nice. The staff are all very nice and very helpful. They were very helpful with a late checkout.

Wallpaper is peeling a bit and the floors are a bit wonky. Some of the lights aren’t working and none of the door stops are there any more so everything bangs. They don’t check each room thoroughly because there was a KitKat in the fridge that the wrapper had been opened and some of it eaten out. Shower leaks all over the bathroom and the water in the shower does not come out in an even flow of temp. It comes in waves ranging from cold to boiling. There is a power socket on one side of the bed but not the other which seems like a massive oversight.

Location is excellent for historic part of city and bars and restaurants, Rooms were clean, Bed was large and extremely comfortable. Staff were very helpful and friendly. Spa is included

Even though tea and coffee facilities supplied, the coffee and milk was never replaced had to ask every day. The gym is only a couple of weights with basic bench would be nice have maybe a multigym.

The location was very good, the room was nice size clean and comfortable. The staff was very helpful and the public parking is just next to the hotel.

We had high hopes for the rooftop pool but it was very disappointing. It's desperately needs renovation (all the pool area...). Breakfast was good but not as good as other hotels we have been at. And last (minor but annoying- power plugs are expected at both sides of the bed and not only one...