Staff were friendly. We had a nice easy check-in after a late evening flight. The girls working the breakfast room were lovely too. The hotel is modern and clean and the room was spotless. Really nice bathroom and good air-con. Location is nice and quiet, but close enough to the Metro to make getting in and out of central Madrid easy.

Appreciated the bottles of water in the fridge, but a couple of glasses would have been useful.

Nice comfortable room in a quite street, 5min away from the underground station. Nice bathroom. Excellent breakfast. We arrived early in the morning just to drop our luggage, but as a room got free, we were allowed to early check in without extra charge.

Noise coming from the room above ours

The breakfast was excellent, tasty and generous. The staff each day was helpful and prompt. The front desk was quick to answer questions and offer suggestions, a copy of a map of Madrid and information about the nearby metro station. It is a beautiful walk down Calle Alcalá to the center of town.

Nice spacious and comfortable room. Had everything you need from a hotel. Bonus points for the big table in which you can comfortably work. Kind staff. The breakfast was good, a selection of bread, cold cuts, cheese and a few small pastries and you could order from the kitchen an egg plate (omellete etc). Would only have liked some tomato or cucumber, but all in all it was good. Location good, very close to the metro station, in about 20 minutes you are in the center of Madrid. Super market was walking distance and there is also a big park nearby.

Although it was outside the main area, it was well connected by metro. Very close to the station that connects all the main areas. Good neighborhood. Many coffee shops and restaurants. Compact room. But clean. Very good service at the reception. Small hotel. Nothing at the hotel besides the rooms and a basic coffee shop.

Room could have had a kettle. Very compact room. Expected little more space. No place to open bags. Area gets deserted if you return late.

1- Friendly and helpful staff. They helped us also to book 2 taxis to our early morning flight. 2- The hotel is near the Suanzes metro station. 3- Quiet area and 10 minutes drive from the airport. It is far from the center, but with the metro, line 5, you are right in the center in about 35-40 minutes for a couple of Euros. An uber can also take you there in about 20 minutes and it is cheaper from the taxi. 4- The hotel room has its own little refrigerator for personal use. 5- Clean and friendly cleaning staff. 6- The room has its own safe. 7- An elevator. 8- Clean spacious bathrooms. 9- There are a couple of restaurants/ Cafes at walkning distance, a petrol station and a supermarket.

1- There is no kettle in the room. 2- The safe in our room did not work. For us it did not make a difference because we were a family and so put our stuff in the safe of our parents room. But, I hope the hotel always check their safes to see if they work. 3- The lobby is not large to sit in. But they do open the restaurant for use just to have a cop of coffee and sit there until 22:30 pm.

Breakfast was good, enough to eat and drink, and tasty. Staff was very friendly and helpful. Location is okay - good connection to Metro and Airport.

I missed a place where to put my suitcase in the rooms. Air conditioning was far too cold for me (17 °C)

the structure is new, modern, clean, with basic but well-kept rooms. the staff is kind and accommodating (I traveled with two elderly people, who don't speak Spanish or English, and they went out of their way to understand their needs in my absence)

the kitchen is a bit "sparse". both for breakfast and dinner (the restaurant does not do lunch). it would be helpful if all the staff knew English, but in the end we still understood each other :)

The Hotel is nice and clean and the breakfast was OK. It's right beside to the metro station which takes you directly to the center of the city and also near to the airport. The beds are comfortable, the neighborhood is quite and the stuff is very friendly and polite.

I really enjoyed my stay there. The best of this hotel is its staff. Always helpful and cheerful. Even though I went to Madrid to fly to China and not for vacation, I relaxed in this hotel and spent some time in Madrid. It might be a little far from downtown; however metro is very close and easy to use! It is around 20 minutes to arrive to the heart of center, no big deal! Region is also safe and quiet. Moreover, the rooms are very new and recently renovated. The bed is also very comfortable and slept very well and the bathroom is modern! Many thanks to all personnel, receptionists and restaurant, for making my stay relaxing and easier. Thank you for the stay. I will definitely live in this hotel again once I come to Madrid for vacation with friends! Regards, Louisa Brifa