Hotel is situated in a quiet residential area. Room was large and comfortable with two double beds and plenty of storage space. Bathroom was also a good size, with a decent shower. Location was perfect for the Civitas Metropolitano and the free bus to and from the airport was a bonus! Metro station is a short walk away which takes you into the centre of Madrid. Pool was lovely and we enjoyed lunch and drinks on the poolside terrace.

Staff were a bit indifferent and only offered any information or services when approached. When we checked in we were not given any information about meal times, where anything was or what services were on offer which I found unusual for a hotel. Breakfast was the same, when we arrived the guy at the entrance took our payment and that was that! We weren't even shown to a table! There was no toilet paper in our room when we arrived and there were no tea/coffee making facilities.

Nice location with easy travel connections, free airport shuttle nice touch. Nice breakfast, helpful reception staff.

The swimming pool water isnt very clean, there is dirt on the pool bottom, worzt of all is the grimy scum on the too sides of the pool. Ideally they need to clise it for a day and get staff to scrub the sides clean, remove the dirt from the bottom and then treat the water so its cleaner and clearer. Put me off using it, I did raise it with the pool attendant and the receptionist but nothing was done and it didn't imorove. I will visit again so hoping this feedback is taken in good faith. I invite senior management to check the pool themselves.

Loved practically everything about this hotel except a few things, hence 9* instead of 10*. Basic but yummy fresh breakfast with soy& almond milk options; freshly squeezed orange juice; fresh fruits & veggies; large bungalows (we had one with the terrace), green beautiful area, friendly staff, daily cleaning, quiet neighborhood, 24h reception desk etc

No kettle or coffee machine in the room; at the restaurant they told me i can’t have breakfast at the pool, only inside the restaurant, although there’re tables around pool area and there were no people. Also keep in mind there’s no too much in the area, which for us was ok since we looked the closest proximity to IFEMA. You’re gonna need a car or taxi.

Good room and bathroom size, comfortable beds, everyday cleaning, very clean room, nice breakfast area, bidet, they do offer transfer to airport between certain hours. Fresh automat at breakfast, fridge in the room.

Very noisy hotel and guests, the door does not isolate at all as well as the window. Was like sleeping without windows, a lot of noise coming from the street. The hotel is 15min walking from the metro station. The breakfast had a lot of empty plates, they do not refill easily, therefore not so many choices for breakfast for a 4 star. No bathrobe or sleepers offered as well.

Rooms are a bit dated but clean and spacious, beds are comfortable and generally sleep quality was excellent as the hotel is in a quiet residential area. AC works very well – it was important as the temperatures outside reached 40oC. Breakfast at the hotel was also OK, with a good selection of cheeses, cold cuts, vegetables, and fruits. The location is very good regarding the airport, they also provide a shuttle service.

There is no coffee/tea making equipment in the rooms. A small, but somewhat annoying thing is that there are drinks in the room fridge, but no bottle opener.

- Located in a nice and quiet residential neighborhood and close to the airport. - Not too far from the Canillejas metro station and there are bus stops nearby. - Breakfast above average, especially when it comes to variety. - Pleasant outdoors area around the pool and along the pathway that leads to the rooms. - The room windows can be opened wide (and the weather was nice to do so). - Very polite staff.

- The room could be cleaner and the hotel needs some TLC. - Unfortunately a few unpolite guests chatting loudly in the hallway late at night. - You can listen your neighbors from within your room. - The pool was already closed although the weather was still warm.

Hotel is located in a very nice and quiet neighbourhood, very close to the public transport (metro and bus) and provides shuttle service to and from the airport. Staff was always very welcoming and helpful with anything we needed and a huge shoutout to the driver who explained and showed us how to get around. Hotel is clean, comfy beds, great bathrooms, beautiful and clean pool area and price is a real bargain. Also we arrived 5 hours before check-in time and expected just to leave our luggage but we were told that the room was ready and we can go straight to the room. Breakfast is nothing special but not bad at all. I've seen lot worse from a 4 star hotels, and this hotel has a great range of cold food and drinks. Maybe just lacking bit more hot food.

Walls are very thin and you can hear TV and people talking in the rooms around you. Not a huge deal for us but might be annoying for someone.

Close to the airport Inside the apartments are nicely decorated they still need attention to gaps in the wooden floors ect Great welcoming 😄 All staff at the reception are very friendly and helpful 😀 bar staff, housekeepers all great.

Grounds need desperately cleaning,painting ect this is making the hotel look like a 2* hotel A few of the female staff around the Breakfast area are rude this was disappointing more training is needed approaching my 12 year old daughter is a No. The assistant manager sitting in the lobby on his table has disgusting behaviour around women and children These staff sadly changed the outcome of my review.

This is a fantastic beautiful hotel in a lovely peaceful area of Madrid. I love this hotel so much & the beautiful gardens set amongst the trees & wonderful birds flying around. I will keep coming back here for sure, fantastic hotel & all the staff are very nice helpful friendly & welcoming. Muchas gracias Hotel Best Osuna

We loved our visit to Hotel Osuna, which is in a quiet neighborhood near the Madrid airport. We walked over to the Corte Ingles Hipercor, which is the Spanish version of a mall, where we bought last-minute things to take on our trip home, like paella rice and saffron, as well as some cute clothes. There isn't much else to do in the neighborhood, but the pool at this place is HUGE -- I wish the weather would have been warmer so we could have enjoyed it. There's a great little playplace for kids and lots of green space for them to run around.

I wish they had USB outlets so we could charge our devices without a converter block, and I wish they had a way to stream video from our phones, so a Chrome stick, Roku or other device.