First of all thank to the people in charge of the web page our request was answered with promptness, and in a very helpful and professional manner. The hospitality of the hotel staff, the cleanliness of the room and the awesome rooftop we love it all. We may advise for the reception to promote the areas of the hotel including hours of services with breakfast, rooftop or any other amenity. The lady was very friendly and offer the breakfast but with no specific details of hour and place of been served in the hotel. The security people very attentive and in in the rooftop very friendly. I have to say that when I visit Madrid in a future this will definitely will be my hotel.

This is a beautiful hotel, stunningly located on the Plaza Santa Ana, which is really central for Madrid life (both sightseeing and eating / drinking). It is a very modern hotel, sensibly setup with excellent staff who are friendly and helpful. There is a lovely rooftop bar which I would highly recommend for views across Madrid. Our room had a balcony overlooking the Plaza which was quite stunning (although noisy - see below). The room itself was a little small, but was clean, modern and bright and big enough for our five day stay, and had everything you needed to be comfortable and well looked after. The bed was a really good size (super king I think) and comfortable - although the pillows were lumpy. It was really nice of the hotel to mark my partner's special birthday with cake and a bottle of very nice cava - those kind of little touches make a hotel extra special in my opinion. All in all, this hotel was an excellent choice for a short break in Madrid. I would definitely stay here again.

The reasons I didn't give this hotel a full 10: - "plug sockets by the bed" - only on one side (and of course, my side didn't have one!), this is a pet peeve of mine - nowhere in the room to plug in hairdryer/straighteners where I could sit by a mirror. In fact no sockets near any mirror either. Another pet traveller peeve. Another downside, although not exactly the hotel's fault (and not one I marked them down for), was that while the location was amazing, and the view from our balcony stunning, it meant that it was really noisy at night and did wake us up / keep us awake quite often. But that is a calculated risk when getting a room with a balcony I suppose!

great location, strategically located to the center. Plenty of food place nearby. A few minutes away from SOL metro station. Great Room with balcony overlooking Plaza de Santa Ana, comfortable bed and great staff specifically to the lady who assist us during our Check-in last April 26 (unfortunately i was not able to get her name) but her attitude is really commendable, very polite, accommodating and helpful. The smile on her face while assisting us gives me the real feel of warm welcome. Kudos to her. To sum it up, it was really a great experience staying at ME Madrid. Highly recommended.

Very centrally located. Incredibly friendly staff on arrival (Helen was so welcoming!). Room we had which was a “standard” room overlooking the courtyard was quiet, large for a standard and well equipped. The bed was very comfortable! We chose as well for the roof top bar which we really enjoyed - great cocktails.

Only small criticism- we went twice to the roof-top bar. The staff clearly did not recognise us on the second evening, which was disappointing (the same hostess who found us a table the first night asked us if we were hotel guests the second night - bizarrely once we were shown a table we had to not only go to the bar to order, pay, we had to bring our own cocktails back to our tables. Never experienced this before at a 4+ hotel before. But apart from that everything was great and we will almost certainly come back again!

The hotel was lovely, and the staff (mostly) were helpful and friendly. The location was perfect.

The only thing that annoyed us was a very unfriendly grey haired man in the lobby as a greeter or something. He was very cold and rude! He had just handed an umbrella to a gentleman so we asked if we could borrow an umbrella. He just shook his head no and walked away…..I then went to ask at the front desk and asked. The young woman quickly went and got us an umbrella!!

Room: The room was a decent size. I booked one with a view, but unfortunately, there was construction going on right outside. In my opinion, this should have been mentioned in advance or reflected in a lower rate for the "view" rooms. Breakfast: Good selection, with fresh juices and a reasonable variety. You can also order one dish à la carte, which is a nice touch. Location: Excellent. Just a 20-minute walk from the train station and right in the heart of the city center.

The location was extraordinary. In the center of the city and located on plaza Santa Ana. We walked everywhere because almost all museums and sights were walking distance. Our room was beautiful with large windows overlooking the square. The bedding and bed were wonderful and the shower was very powerful. We appreciated the robes and slippers and complimentary wooden toothbrushes. There was a large closet with shelves and a lot of room for storing clothes, which many hotels do not offer. Staff members were friendly and helpful and were able to check us in early.

A nightlight or dimmer in the bathroom would be nice.

Very good hotel in an excellent location, within walking distance of almost all tourist attractions and close to thousands of restaurants. The hotel seems to have been recently renovated with rooms in very good condition and clean. The air conditioning works well, and the bathroom has good facilities. The staff provides very good service. There is a bar with a good view on the rooftop.

The rooms are small with a queen bed, which is not very comfortable. We had problems with the room key several times, as it would get deactivated and stop opening the door.

I really enjoyed my stay at the hotel. The staff were excellent and very friendly. The hotel's facilities were great, and the room design was beautiful, comfortable, and clean. I had a wonderful experience overall.

They offered me an upgrade ( for 40 Euro per day ) to a room with a view of the square, and I accepted. However, I was surprised to find out that the square was under maintenance

Great property in the heart of Madrid. Everything is walking distance. Bars, restaurants, attractions. The staff was wonderful and very attentive. The only remark is that the AC was not sufficient for the warm weather. We stayed in the room with balcony facing east and during the day the room became very hot with big glass windows and the AC wasn’t managing to cool down the room.