The position of the hotel is excellent, the historical importance of the building and the design of the hotel, the hygiene, the room, the comfort of the bed and pillows, the efficiency of the maids. we didn't have breakfast and dinner at the hotel (so many tapas bars and tavernas as well as Mercado de Miguel nearby 😄) so we can't rate that

The pool and spa are small but very nice, but require renovation (repair and expansion of the jacuzzi, installation of a Turkish bath - there is enough space, bicycles and other things in the gym - there is space)

The staff was very friendly. Breakfast was adequate. It wasn't rich, but it wasn't scarce either. The location is perfect and is great for tourists travelling not for leisure. The room was quite clean.

If you only speak English, explaining things to the staff might be problematic as there is a language barrier. The room is very small for that kind of money and the design is not practical at all. The shower is separate and the sink is located in the room, so when you go to wash your hands or sneeze, everyone in the room will see or hear it. The air conditioning works in a very weird way and if you set the temperature to 20, it could blow the whole night or not blow at all, regardless of the temperature in the room. Overall, I would say that if the rooms were designed properly, it would be a 10/10, but is 8/10 for now.

Location is amazing - right on the Plaza Mayor (while still very quiet inside), and therefore within easy walking distance of most points of interest. Staff is incredibly friendly and helpful. Beds are very comfortable (we had the extra large which was probably 180x200). Quiet and effective air conditioning.

The toilet was difficult to flush, it kept running so we needed to flush twice each time (which uses a lot of water). Also you do hear the water running from showers and toilets in other rooms.

The location of Playa Major was nothing short of breathtaking! Every moment spent was a grand delight, and the scenic surroundings of the hotel truly amplified the overall experience. It was truly a treat coupled with the luxurious amenities of the hotel, made for the most rejuvenating stay ever. I couldn't have asked for a better place to work from.

On the initial night, the atmosphere in the room was quite sweltering, which made me unsure if the air-conditioning unit was functioning effectively. However, upon bringing it to the attention of the hotel staff, I was impressed by their prompt response as they took swift action and resolved the issue. In fact, not only did they improve the air-conditioning unit, but they also went over and beyond to compensate me for any inconvenience caused by offering a delectable bottle of wine. Overall, this experience truly exemplified the exceptional service provided by the hotel staff.

Everything, from the friendly welcome from the gentleman who took my cases to the boutique look and feel throughout the hotel which was spotless. Location was just perfect, there is so much within walking distance, Royal Palace, Gran Via, Theatre Royal, Lots of restaurants, bars, shops. I upgraded to a superior room with the Plaza view. it was a bit pricey but worth it. The square is busy and great to people watch while having a coffee in the room. Spa was lovely after a long day. The heated indoor pool isn't large or deep but it's cute and very traquil and closes at 23:00. I didn't have any food at the hotel but both the indoor restaurant and outdoor cafe looked nice and inviting. Well done team for the great experience. I would definitely recommend.

Nothing

location, staff, and charm

just a couple of details, that for the price point shouldn’t go unnoticed: - they provide tea in the room but there’s no way to heat up the water - there’s nearly no hook to hang towels or jackets in the room, a little extreme minimal, not practical - maintenance details such as the toilet paper holder partially unscrewed and a wall corner broken, both could have been easy and quick repairs even during the cleaning hours during our stay

Pestana Plaza Mayor is perfectly situated in Madrid on one side of Plaza Mayor. - close to everything you want to see and experience. Close to all interesting small streets and alleys filled with life and activities. On Plaza Mayor itself something is going on every day to enjoy. The hotel must be one of the very best if not the best in Madrid. Very inviting and comfortable with a nice court yard, breakfast and dining room, all under a glas roof. And with many other facilities. Incredibly friendly and helpful staff always present and with a great knowledge of Madrid. We give our highest rating to Manager Mrs. Ana Serrato running Pestana Plaza Mayor so well.

Central location Easy access to the Metro Walking distance to lots of the city’s major attractions Beautiful decor and facilities

What a wonderful place to stay in Madrid. Located in the Plaza Mayor, every location was walkable, Once you enter the lobby, you are welcome by "frineds" who will be attending to all your needs. For me, It was Alexander in reception. He was my go to person and he always gave the impression that he really cared for me and my needs. The team works very cohesively. The restaurant serves an awesome breakfast, while there is a spread of fruits, cold cuts, breads, etc look at the a la carte options s well....all fresh.

Bathroom skink small for two. Our room was ok but it had a leak from the shower door that was fixed immediately once reported.

I was captivated by the beautiful decor, which perfectly balanced elegance and comfort. Every corner of the hotel seemed thoughtfully designed, creating a space that felt both stylish and welcoming. The warm, cozy atmosphere made it feel like a home away from home. There was a sense of peace and comfort throughout the entire property. The staff were exceptional — incredibly friendly, attentive, and always ready to help with a smile. From check-in to check-out, they went above and beyond to ensure my stay was seamless and enjoyable. Lastly, the hotel’s amazing location was the cherry on top. Everything I wanted to see and do was just a short walk away.

There was nothing I didn’t like. I had a lovely stay.